Human Resource Management

Chapter 12

Definition of Human Resources Management

 The process of attracting, developing and maintaining a quality workforce that supports an organization’s mission, objectives and strategies.

Human Resources involves:



Attracting

the right people to the organization in order to find the best person for the job.



Developing

effective workers who will perform to the best of their abilities through training, assessing and guidance.



Maintaining

a quality workforce by providing employees with what they want in order for them to be satisfied and happy.

LEGAL FRAMEWORK IN HR

Employment Equity :

Treating all employees fairly regardless of sex, race, religion, age national origin or colour.

  

A legal and emotional issue Intentional discrimination is illegal There is said to be four designated group who do not receive equitable treatment in employment: women, visible minorities, Aboriginal people, persons with disabilities

LEGAL FRAMEWORK IN HR

Discrimination:

when someone is denied a job or a job assignment for reasons not to be job relevant

 

You cannot be denied a job if you are too short, too tall, overweight, over 50 or if you have orange hair If there is a justifiable reason for someone not to get hired, then it is perfectly legal. BONA FIDE OCCUPATIONAL QUALIFICATIONS are justifiable reasons for discrimination based on business reason of safety and effectiveness.

Canadian Human Rights Act

   

Deals with complaints concerning discrimination The Canadian Human Rights Commission (CHRC) will take action if they feel there is sufficient grounds of discrimination Individuals have a right to issue a complaint if they feel they have been discriminated against The CHRC may refuse to accept a complaint if it has not been filed within a certain period of time, it is believed to be minor, or if it was filed in bad faith.

Sexual Harassment

 

Occurs as behaviour of a sexual nature that affects a person’s employment in the working environment which includes:

– – –

unwelcome advances requests for sexual favour verbal or physical conduct Organizations must have a sexual harassment policy in place with the proper steps to take if a worker experiences sexual harassment

Sexual Harassment



Examples of sexual harassment http://www.youtube.com/watch?v=LBRAnQ8v zmo&feature=related http://www.youtube.com/watch?v=bojKifKPkP k&feature=related http://www.youtube.com/watch?v=3b7QwYQR iqw&feature=related

9 How do organizations attract a quality workforce?

 Recruitment – Activities designed to attract a qualified pool of job applicants to an organization.

– Steps in the recruitment process:  Advertisement of a job vacancy.

 Preliminary contact with potential job candidates.

 Initial screening to create a pool of qualified applicants.

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10 How do organizations attract a quality workforce?

 Recruitment methods – – External recruitment —candidates are sought from outside the hiring organization.

Internal recruitment —candidates are sought from within the organization.

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How do organizations attract a quality workforce?

 Selection – Choosing from a pool of applicants the person or persons who offer greatest performance potential.

 Selection Steps – – – – – – Completion of a formal application form Interviewing Testing Reference checks Physical examination Final analysis and decision to hire or reject

How do organizations attract a quality workforce?

 Step 1 —application forms – Declares individual to be a job candidate.

– Documents applicant’s personal history and qualifications.

– Personal r ésumés may be included.

– Applicants lacking appropriate credentials are rejected at this step.

How do organizations attract a quality workforce?

 Step 2 —interviews – – Exchange of information between job candidate and key members of the organization.

Guidelines for conducting interviews:  Plan ahead.

     Create a good interview climate.

Conduct a goal-oriented interview.

Avoid questions that may imply discrimination.

Answer the questions asked of you … and others that may not be asked.

Take notes.

How do organizations attract a quality workforce?

 Step 3 —employment tests – Used to further screen applicants by gathering additional job-relevant information.

– Common types of employment tests:  Intelligence  Aptitudes  Personality  Interests

How do organizations attract a quality workforce?

 Step 3 —employment tests – Assessment center  Evaluates a person’s potential by observing his/her performance in simulated work situations.

– Work sampling  Evaluates a person’s performance on a set of tasks that replicate those required in the job under consideration.

How do organizations attract a quality workforce?

 Step 4 —reference and background checks – – Inquiries to previous employers, academic advisors, coworkers and/or acquaintances regarding:  Qualifications  Experience  Past work records Provides information that cannot be discovered elsewhere in selection process.

How do organizations attract a quality workforce?

 Step 5 —physical examinations – Ensure applicant’s physical capability to fulfill job requirements.

– Basis for enrolling applicant in life, health, and disability insurance programs.

– Drug testing is done at this step.

How do organizations attract a quality workforce?

 Step 6 —final decision to hire or reject – Best selection decisions will involve extensive consultation among multiple parties.

– Selection decision should focus on all aspects of the candidate’s capacity to perform the designated job.

19 How do organizations develop a quality workforce?

 Socialization – Process of influencing the expectations, behavior, and attitudes of a new employee in a way considered desirable by the organization.

 Orientation – Set of activities designed to familiarize new employees with their jobs, coworkers, and key aspects of the organization.

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How do organizations develop a quality workforce?

 Training – A set of activities that provides the opportunity to acquire and improve job related skills.

 On-the-job training – Job rotation – – – Coaching Mentoring Modeling  Off-the-job training – Management development

21 How do organizations develop a quality workforce?

 Performance management systems ensure that — – Performance standards and objectives are set.

– Performance results are assessed regularly.

– Actions are taken to improve future performance potential.

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22 How do organizations develop a quality workforce?

 Performance appraisal – Formally assessing someone’s work accomplishments and providing feedback.

– Purposes of performance appraisal:  Evaluation —let people know where they stand relative to objectives and standards.

 Development —assist in training and continued personal development of people.

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