Transcript Special Issues in Training and Employee Development

Special Issues in Training and
Employee Development
Chapter 10
Training Issues Resulting from
the External Environment

Legal Issues
1. Employee Injury During a Training Activity
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Managers should ensure that:
1. Employees are warned of potential dangers from
incorrectly using equipment
2. Safety equipment is used
2. Employees or Others Injured Outside a
Training Session
Training Issues Resulting from
the External Environment

Legal Issues
3. Breach of Confidentiality or Defamation
4. Reproducing and Using Copyrighted Material in
Training Classes without Permission
5. Excluding Women, Minorities, and Older
Employees from Training Programs.
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ADEA
EEOC
Coca-Cola recently settled out of court a discrimination
suit in which African American employees were
excluded from programs needed to receive
promotions.
Negligence in Training

Even if a training consultant is used
company is still liable for injuries to third
parties.
Risk Management

Document…keep all notes to show that
training is based in business needs.
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Releases…
– To release scores
– Tell trainees how scores will be used
Training Issues Resulting from
the External Environment

Legal Issues
6. Not Ensuring Equal Treatment of All Employees
While in Training
7. Requiring Employees to Attend Programs That
Might Be Offensive
8. Revealing Discriminatory Information During a
Training Session
9. Not Accommodating Trainees with Disabilities
•
Reasonable accommodation – refers to making
training facilities readily accessible to and usable by
individuals with disabilities.
Cross-Cultural Preparation
What are the training needs?
Expatriate – works in a country other than his
country of origin.
 Host-country nationals – are employees with
citizenship in the country where the company
is located.
 Cross-cultural preparation – involves
educating employees (expatriates) and their
families who are to be sent to a foreign
country.

Implications for Expatriates and
Their Families: Cross-Cultural
Training
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To be successful in overseas assignments,
expatriates need to be:
– Competent in their area of expertise
– Able to communicate verbally and nonverbally in
the host country
– Flexible, tolerant of ambiguity, and sensitive to
cultural differences
– Motivated to succeed, able to enjoy the challenge
of working in other countries, and willing to learn
about the host country’s culture, language, and
customs
– Supported by their families
Three Phases of Assignments
1.
2.
3.
Predeparture Phase
On-Site Phase
Repatriation Phase
Managing Work Force Diversity
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The goals of diversity training are
1. Eliminate stereotypes,
2. Allow employees to contribute to
organizational goals regardless of their
race, age, physical condition, sexual
orientation, gender, family status,
religious orientation or cultural
background
Managing Diversity
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Managing Diversity Through Adherence to
Legislation
Managing Diversity Through Diversity
Training Programs
1.
2.
3.
4.
Diversity Training
Attitude Awareness and Change Programs
Behavior-Based Programs
Cultural Immersion
School-to-Work Transition
Metro techs
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School-to-Work transition programs –
combine classroom experiences with
work experiences to prepare high
school graduates for employment.
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School-to-Work Opportunities Act
TJ Maxx..Marriott
Welfare to Work Programs
Pathway Training
Life skills
Childcare
Budgeting
Joint Union-Management
Programs
Developing Managers with
Dysfunctional Behaviors
Training and Pay Systems
Skill-based or knowledge-based pay
systems
 Cross-training involves training
employees to learn the skills of one or
several jobs.
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