Transcript Chapter 14 • Teamwork and Leadership Succeeding in the World of
Section 14.1
Teamwork
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14.1
Teamwork WHAT YOU’LL LEARN
How teamwork benefits both team members and businesses The steps involved in establishing and maintaining a successful team
Chapter 14 • Teamwork and Leadership continued Succeeding in the World of Work
14.1
Teamwork WHAT YOU’LL LEARN
What
total quality management
and how it affects workers.
is
Chapter 14 • Teamwork and Leadership Succeeding in the World of Work
14.1
Teamwork WHY IT’S IMPORTANT
To succeed in the workplace, you’ll need to be aware of current trends such as teamwork and
total quality management.
Chapter 14 • Teamwork and Leadership Succeeding in the World of Work
14.1
Teamwork KEY TERMS
self-directed cross-functional team functional team team planning facilitator total quality management (TQM)
Chapter 14 • Teamwork and Leadership Succeeding in the World of Work
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Teamwork
Teamwork in Business
Some teams are supervised by managers. Others are self-directed.
Members of a
self-directed
team are responsible for managing their own progress.
Chapter 14 • Teamwork and Leadership Succeeding in the World of Work
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Teamwork
Why Businesses Encourage Teamwork
Teams tend to be more productive than the same number of employees working separately.
Chapter 14 • Teamwork and Leadership Succeeding in the World of Work
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Teamwork
Why Businesses Encourage Teamwork
The benefits of teamwork include:
improved quality and customer service, increased employee morale, and fewer layers of management.
Chapter 14 • Teamwork and Leadership Succeeding in the World of Work
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Teamwork
Why Businesses Encourage Teamwork
Rewards for the worker include:
greater job satisfaction, improved self-esteem, and better communication
.
Chapter 14 • Teamwork and Leadership Succeeding in the World of Work
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Teamwork
Worker Rewards
Teams rotate tasks among members.
This
reduces boredom
and allows each team member to develop an array of skills.
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Teamwork
Worker Rewards
Each team member helps to make and carry out decisions. Workers receive
satisfaction
from being in charge of their own work.
Chapter 14 • Teamwork and Leadership Succeeding in the World of Work
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Teamwork
Worker Rewards
Workers in a team learn about each other’s behavior,
attitudes
, and ways of thinking.
They
get along better
and are not quick to judge one another.
Chapter 14 • Teamwork and Leadership Succeeding in the World of Work
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Teamwork
Types of Teams
A
functional team
is a group of people from one company department or area of expertise who work together to reach a common business goal.
Chapter 14 • Teamwork and Leadership Succeeding in the World of Work
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Teamwork
Types of Teams
A
cross-functional team
is a group of people from two or more departments or areas of expertise who work together to reach a common business goal.
Chapter 14 • Teamwork and Leadership Succeeding in the World of Work
Functional Team
Types of Teams
Cross-Functional Team
• People from a single department or area of expertise • Common goal • May be managed or self-directed • Require team planning • Require cooperation, communication • People from different departments or areas of expertise
Both Chapter 14 • Teamwork and Leadership
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Teamwork
Team Planning
Team planning
involves setting goals, assigning roles, and communicating regularly.
Chapter 14 • Teamwork and Leadership Succeeding in the World of Work
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Teamwork
Setting Goals
A good place to start is with your company’s overall goal, or
mission
.
A company’s mission statement expresses its
purpose and values
.
Chapter 14 • Teamwork and Leadership Succeeding in the World of Work
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Teamwork
Setting Goals
Keep your company’s mission in mind when you begin a project.
Then set short-, medium-, and long-term goals.
Chapter 14 • Teamwork and Leadership Succeeding in the World of Work
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Teamwork
Setting Goals
First, break your project into smaller tasks.
Then assign a start date and an end date for each task.
Chapter 14 • Teamwork and Leadership Succeeding in the World of Work
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Teamwork
Setting Goals
A
tracking schedule
identifies the people who will work on each part of a project.
It tells when they will start and when they will finish.
Chapter 14 • Teamwork and Leadership Succeeding in the World of Work
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Teamwork
Assigning Roles and Duties
A
facilitator
is a leader who helps a team work more smoothly by coordinating its tasks.
Chapter 14 • Teamwork and Leadership Succeeding in the World of Work
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Teamwork
Assigning Roles and Duties
When assigning roles in the workplace, it is important to match tasks to abilities.
Chapter 14 • Teamwork and Leadership Succeeding in the World of Work
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Teamwork
Regular Assessment
If a project doesn’t get assessed regularly, small problems can become major obstacles.
The key to assessment is
communication
.
Chapter 14 • Teamwork and Leadership Succeeding in the World of Work
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Teamwork
Regular Assessment
Assess progress on a regular basis.
Rethink team goals if necessary.
Chapter 14 • Teamwork and Leadership Succeeding in the World of Work
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Teamwork
Potential Obstacles
Common team problems are:
unclear goals
, misunderstanding about authority, confusion about how to assess the performance of individuals,
competitiveness
,
Chapter 14 • Teamwork and Leadership continued Succeeding in the World of Work
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Teamwork
Potential Obstacles
resentment at a lack of individual recognition, and
reduced effort by individuals
on the team, especially when the size of the team increases.
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Teamwork
Being an Effective Team Member
Attitudes and actions for being an effective team member are to: Make the team’s goals your top priority.
Listen actively and offer suggestions
.
Follow up with team members outside meetings.
continued Chapter 14 • Teamwork and Leadership Succeeding in the World of Work
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Teamwork
Being an Effective Team Member
Follow up on your assignments.
Work to resolve conflicts
.
Respect the other team members.
Inspire other employees to get involved.
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Teamwork
Total Quality Management
Total quality management (TQM)
is a theory of management that carefully coordinates company efforts to achieve customer satisfaction and continuous product improvement.
Chapter 14 • Teamwork and Leadership Succeeding in the World of Work
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Teamwork
Total Quality Management
In TQM, every worker at every stage is challenged to find ways to improve the quality of the product.
Chapter 14 • Teamwork and Leadership Succeeding in the World of Work
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Teamwork
Total Quality Management
TQM defines a
customer
as anyone who receives the results of your work.
This can mean either a
coworker
or an
outside customer
.
Chapter 14 • Teamwork and Leadership Succeeding in the World of Work
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Teamwork
Total Quality Management
Responsibility for providing quality isn’t limited to salespeople.
Chapter 14 • Teamwork and Leadership Succeeding in the World of Work
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Teamwork SECTION 14.1 REVIEW Key Concept Checkpoint Comprehension
1.
What might be the consequences of employees not working as a team?
Chapter 14 • Teamwork and Leadership continued Succeeding in the World of Work
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Teamwork SECTION 14.1 REVIEW Key Concept Checkpoint Comprehension
2.
The salespeople in an appliance store are planning a campaign to improve sales. Identify short-, medium-, and long-range team goals.
continued Chapter 14 • Teamwork and Leadership Succeeding in the World of Work
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Teamwork SECTION 14.1 REVIEW Key Concept Checkpoint Comprehension
3.
Choose two obstacles to team success, and provide suggestions for dealing with them.
Chapter 14 • Teamwork and Leadership continued Succeeding in the World of Work
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Teamwork SECTION 14.1 REVIEW Key Concept Checkpoint Comprehension
4.
Your company has decided to change to a TQM style of management. Describe two ways that this might affect you as an employee.
continued Chapter 14 • Teamwork and Leadership Succeeding in the World of Work
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Teamwork SECTION 14.1 REVIEW Key Concept Checkpoint Critical Thinking
5.
What types of people might find teamwork especially difficult?
Chapter 14 • Teamwork and Leadership Succeeding in the World of Work
End of Section 14.1
Teamwork
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