Transcript Lesson 2 communicating effectively

Lesson
2
Communicating Effectively
People use many different ways to communicate their feelings.
Writing a note
Facial expressions
Communication is critical to healthy relationships.
Lesson
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Lesson Objectives
In this lesson, you will learn to:
• Compare the forms of communication, including passive,
aggressive, or assertive communication
• Develop the communication skills you need to build healthy
relationships with family, friends, peers, and others
• Demonstrate communication skills that show respect for
self, family, friends, and others
Lesson
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Effective Communication
Basic Communication Skills
Being an effective communicator means that you correctly
interpret the messages you receive and respond appropriately.
Three basic skills are needed for
effective communication:
1.
Speaking
2.
Listening
3.
Body language
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Effective Communication
Communication Styles
• Passive communicators do not stand up for themselves or
defend their attitudes or beliefs.
• Aggressive communicators often try to get their way through
bullying and intimidation.
• Assertive communicators defend their attitudes and beliefs,
but they also respect the rights of others.
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Speaking Skills
• You demonstrate good speaking
skills when you clearly say what
you mean.
• Changes in the tone, pitch, or
loudness of your voice can affect
communication.
• Using “I” messages can help you
communicate your feelings
positively, without blame or
name-calling.
Effective Communication
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Stating Your Feelings Effectively
Effective Communication
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Listening Skills
• You can make use of
active listening to improve
your communication skills.
• Active listening involves
giving your full attention
to whatever the speaker is
saying without
interrupting or making
judgments.
Effective Communication
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Effective Communication
Tips for Active Listening
Make direct eye
contact.
Use body language
and signals, which
show you are listening.
Don’t interrupt the
speaker.
Put away prejudices,
images, or
assumptions.
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Effective Communication
Techniques for Active Listening
• Reflective listening: Rephrase or summarize what the
other person has said.
• Clarifying: Ask questions to help understand more fully
what is being said.
• Encouraging: Encourage the speaker to signal that you
are interested and involved.
• Empathizing: Imagine and understand how someone else
feels.
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Effective Communication
Nonverbal Communication
• You use body language when you nod or shake your head to
show that you agree or disagree with something that is said.
• When you hold yourself in a tense posture, you silently
communicate that you’re feeling nervous or worried.
• Nonverbal communication can be subtle, taking place at an
unconscious level.
• If your words and your body language seem to contradict
each other, the person you are speaking to may be confused
or unsure of what to believe.
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Eliminating Communication Barriers
Obstacles to Clear Communication
• Image and identity issues
• Unrealistic expectations
• Lack of trust
• Prejudice
• Gender stereotyping
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Eliminating Communication Barriers
Image and Identity Issues
• Many teens spend at least part of their teen years searching
for an identity.
• If someone is unsure of his or her values, the uncertainty
can complicate the communication process.
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Eliminating Communication Barriers
Unrealistic Expectations
• Avoid imposing unrealistic
expectations on your listener.
• This may cause the individual
to become frustrated or
defensive.
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Eliminating Communication Barriers
Lack of Trust
• Good communication is built on
trust between two people.
• If you believe that you can’t
count on a person to tell you
the truth or to keep a
confidence, communication is
very difficult.
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Eliminating Communication Barriers
Prejudice
• Prejudice prevents a person from having an open mind and
listening to new information.
• To avoid developing prejudices, you can demonstrate
tolerance.
• Being tolerant helps you understand the differences among
people and recognize the value of diversity.
Lesson
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Eliminating Communication Barriers
Gender Stereotyping
• Gender stereotyping is a type of prejudice that involves
having an exaggerated or oversimplified belief about people
of a certain gender.
• Assuming that all males like sports and that all females
enjoy cooking are examples of gender stereotyping.
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Constructive Feedback
Constructive Criticism
• Constructive criticism is intended to bring about positive
changes.
• You may find that giving the person feedback in a more
positive manner helps him or her and your relationship.
• It is very important to begin your discussion by using an “I”
message to explain how you feel.
• Point out what the person is doing or has done, and suggest
a better way to do it.
Lesson
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Acknowledgements and Compliments
Expressing Yourself
• Expressing and receiving
respect, admiration, and
appreciation with grace and
sincerity can help you build
and maintain healthy
relationships.
• It shows that you do not take
the relationship for granted, and
it demonstrates good
sportsmanship and good
character.
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Quick Review
Choose the appropriate option.
Q. _________ is an unfair opinion
or judgment of a particular
group of people.
1. Gender stereotype
2. Prejudice
3. Lack of trust
4. Image issue
Lesson
A.
2
Quick Review - Answer
2. Prejudice
Prejudice is an unfair opinion or judgment of a particular
group of people.
Click Next to attempt another question.
Lesson
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Quick Review
Choose the appropriate option.
Q. Which one of the following is
not included in forms of
communication?
1. Speaking
2. Body language
3. Sleeping
4. Listening
Lesson
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Quick Review - Answer
A. 3. Sleeping
Forms of communication do not include sleeping.
Click Next to attempt another question.
Lesson
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Quick Review
Choose the appropriate option.
Q. Which one of the following is
not an example of active
listening?
1. Reflective listening
2. Staring
3. Encouraging
4. Empathizing
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Quick Review - Answer
A. 2. Staring
Active listening does not include staring.
Click Next to attempt another question.
Lesson
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Quick Review
Choose the appropriate option.
Q. Which one of the following
includes communication skills
that demonstrate consideration
and respect for self, family, and
others?
1. Tolerance
2. Constructive
criticism
3. Nonverbal
communication
4. All of the above
Lesson
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Quick Review - Answer
A. 4. All of the above
Communication skills that demonstrate consideration and
respect for self, family, and others include tolerance,
constructive criticism, and nonverbal communication.
Click Next to attempt another question.
Lesson
2
End of Lesson 2
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Lesson
Quick Review - Answer
2
A. Correct! Prejudice is an unfair opinion or judgment of a
particular group of people.
Click Next to attempt another question.
Lesson
2
Quick Review - Answer
You have answered the question incorrectly. Go back to try
again, or click Next to view the correct answer.
Lesson
2
Quick Review - Answer
A. Correct! Forms of communication do not include sleeping.
Click Next to attempt another question.
Lesson
2
Quick Review - Answer
You have answered the question incorrectly. Go back to try
again, or click Next to view the correct answer.
Lesson
2
Quick Review - Answer
A. Correct! Active listening does not include staring.
Click Next to attempt another question.
Lesson
2
Quick Review - Answer
You have answered the question incorrectly. Go back to try
again, or click Next to view the correct answer.
Lesson
2
Quick Review - Answer
A. Correct! Communication skills that demonstrate
consideration and respect for self, family, and others
include tolerance, constructive criticism, and nonverbal
communication.
Click Next to attempt another question.
Lesson
2
Quick Review - Answer
You have answered the question incorrectly. Go back to try
again, or click Next to view the correct answer.
Lesson
2
Speaking Skills
• You demonstrate good speaking
An you
“I” message
skills when
clearly say what
a statement in
youismean.
which a person
describes
how
he or
• Changes
in the
tone,
pitch, or
she feels
by using
loudness
of your
voice can affect
the pronoun “I.”
communication.
• Using “I” messages can help you
communicate your feelings
positively, without blame or
name-calling.
Effective Communication
Lesson
2
Eliminating Communication Barriers
Prejudice
• Prejudice prevents a person from having an open mind and
listening to new information.
• To avoid developing
you can demonstrate
Prejudiceprejudices,
is
tolerance.
an unfair opinion
or judgment of a
• Being tolerant helps you understand the differences among
particular group
people and recognize the value of diversity.
of people.
Lesson
2
Eliminating Communication Barriers
Prejudice
• Prejudice prevents a person from having an open mind and
listening to new information.
• To avoid developing prejudices, you can demonstrate
tolerance.
Tolerance is the
• Being tolerant helps you
understand
differences among
ability
to accept the
others’
people and recognizedifferences
the value of
diversity.
and
allow
them to be who they
are without your
expressing disapproval.
Lesson
2
Constructive Feedback
Constructive Criticism
• Constructive criticism is intended to bring about positive
changes.
Constructive
• You may find that
giving the person feedback in a more
criticismhelps
means
positive manner
him or her and your relationship.
nonhostile
• It is verycomments
important that
to begin your discussion by using an “I”
message point
to explain
how you feel.
out problems
and encourage
• Point out improvement.
what the person is doing or has done, and suggest
a better way to do it.
Lesson
2
Listening Skills
• You can make use of
active listening to improve
your communication skills.
Active
listening
is paying
• Active listening
involves
close
giving your
fullattention
attentionto
what
someone
to whatever
the
speakerisis
saying and
saying without
communicating.
interrupting
or making
judgments.
Effective Communication
Lesson
2
Effective Communication
Nonverbal Communication
• You use body language when you nod or shake your head to
show that you agree or disagree with something that is said.
Body language is
• When you hold yourself innonverbal
a tense posture, you silently
communicate that you’re communication
feeling nervous or worried.
through gestures,
• Nonverbal communicationfacial
can be
subtle, taking place at an
expressions,
unconscious level.
behaviors, and
posture.
• If your words and your body language seem to contradict
each other, the person you are speaking to may be confused
or unsure of what to believe.