Transcript PHP Management - Federation of State Physician Health Programs

Federation of State Physician Health Programs (FSPHP)
Annual Conference: Seattle, Washington
April 27, 2011
PHP Management:
Boards, HR and PR
Linda Bresnahan, MS
Director of Operations
Physician Health Services, Inc.
Sarah Early, PsyD
Executive Director
Colorado Physician Health Program
Objectives:
• Explore three essential elements of PHP
Management:
▫ Board of Directors
▫ Human Resources
▫ Public Relations
• Discuss various approaches and models
• Share concepts, insights and practical resources
to assist administrators to prioritize with limited
resources
Board of Directors (BOD)
▫ Nonprofit, for profit vs other
Primary Affiliation
48.6%
43.2%
50.0%
40.0%
30.0%
20.0%
10.8%
8.3%
2.7%
10.0%
0.0%
StateBoard
MedAssoc
NonProfit
ForProfit
Other
Board of Directors (BOD) Continued…
▫ Structure of BOD within your organization
 Solely administrative (traditional nonprofit board role which
entails fiduciary and administrative policy responsibility)
 Specified clinical role? Reviewing cases directly or
anonymously? Under what specified situations?
 Active or working Board with direct operations responsibilities
Board of Directors (BOD) Continued…
▫ Bylaws
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Terms of service
Rotation of Board
Officers
Committees
Voting
Meetings
Structure
▫ Nomination
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Criteria of Board Members
Diversity
Competency
Representation
Board of Directors (BOD) Continued…
▫ Orientation
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Rights and Responsibilities
Confidentiality and Conflict of Interest Sheets
Committee Lists
Organizational Chart
Board of Director Contact Information Sheet
History of CPHP
Fundraising History and Philosophy
Current Fundraising Campaign Numbers
Training Schedule
▫ Meeting with Executive Director/Medical Director
▫ Meeting with Development Specialist
▫ Attend Various Clinical Meetings
▫ Attend Meeting with Medical Board
Board of Directors (BOD) Continued…
▫ Confidentiality/Conflicts of Interest
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Disclosure
Clarify
Annual
Transparency
Human Resources
▫ Benefits
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Health: Medical, dental, vision
Other Insurance: life, disability, cancer, accident, etc.
Retirement
EAP/Financial/Legal advisement
▫ Hiring Personnel
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Advertising
Screening
Offer letters
Background checks/uds
▫ Employment Law
Human Resources Continued…
▫ Personnel Issues
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Time suck!
If you do not address the issues will be forced
Consult: leadership, legal, HR
Clear policies for discipline
Employee Handbook
Know what to fight and what not to – law vs. pride
▫ Prevention / Communications
 Staff meetings
 Staff development / retreats
Public Relations
▫ Importance of Medical Community friends
 Have relationships with key individuals in medical
community: medical board, medical society,
legislators, hospitals, referral sources, training
programs, etc.
 Nurture!
 Use others in your program for help: perfect role for
your BOD!
▫ Awareness of key legislative matters and
current medical community issues
Public Relations Continued…
▫ Advisory Committees
 Connection to community referrals
 Connection to medical community area of interest
 Clarify role
▫ Fundraising
 Way to connect to medical community
 Use of BOD
 Know limits/expectations – be clear about this with
BOD
Conclusion:
▫ Interconnectedness of 3 areas
▫ Apply as appropriate to your
PHP – can’t do it all, so what
comes first? What resources do
you have? Know BOD
expectations.
▫ Take away one
concept/resource to use
▫ Suggestions from audience?