Transcript SoftLab/Mic Block 3

SoftLab
SoftLab Super
Super User/End
User/End User
User Training
Training
Module
Module 3:
3: Block
Block 3
3 Call
Call Management
Management
Objectives
As a result of this module the
student should demonstrate
the following competencies:
State the conditions for an order
to be called
Utilize call list screens
Perform call list data entry
Add call comments
Create a fax from a call list
Page
1 of 28
Page 1 of 42
SoftLab/Mic Block 3 - Conditions for an Order to be Called
Determined by System Administrator, possible conditions could include:
Orders selected TO BE CALLED in Order Entry window (Check
box is checked).
 Specimens selected TO BE
CALLED in Result Entry window
(Check box is checked).
 All tests with PANIC results.
 Specific predefined individual
tests that MUST be called
regardless of result value, e.g.,
PROT and APTT.
 Tests that are selected life
threatening or other criteria
under RBS Setup.
 All orders with Stat priority.
 All orders that contain abnormal, low, or high results and that are
selected as pre-op under
 Wards/Clinics setup.
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SoftLab/Mic
SoftLab/Mic Block
Block 3
3 -- Search
Search Criteria
Criteria Tab
Tab
Click Call List
Request.
In the actual module,
this would require a
double-click.
Page 3 of 42
SoftLab/Mic
SoftLab/Mic Block
Block 3
3 -- Search
Search Criteria
Criteria Tab
Tab
Click on the
slide to see a
description of
each of the
fields in the Call
List window.
Ward
- Displays the ward or clinic ID.
- Enter a ward ID to include only results associated with the specified ward in the call list.
- Click the arrow button (or press F2) to select from a list of predefined ward codes.
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SoftLab/Mic
SoftLab/Mic Block
Block 3
3 -- Search
Search Criteria
Criteria Tab
Tab
Click on the
slide to see a
description of
each of the
fields in the Call
List window.
Doctor
- This field displays the doctor ID.
- Enter a doctor ID to include only results associated with the specified doctor in the call list.
- Click the arrow button (or press F2) to select from a list of predefined doctors.
Page 5 of 42
SoftLab/Mic
SoftLab/Mic Block
Block 3
3 -- Search
Search Criteria
Criteria Tab
Tab
Click on the
slide to see a
description of
each of the
fields in the Call
List window.
Reg/Depot
- Displays the region or depot code.
- Enter a region or depot code to include only results associated with the specified region/depot
in the call list.
- Click the arrow button (or press F2) to select from a list of predefined codes.
Page 6 of 42
SoftLab/Mic
SoftLab/Mic Block
Block 3
3 -- Search
Search Criteria
Criteria Tab
Tab
Click on the
slide to see a
description of
each of the
fields in the Call
List window.
All Inpatient Calls
- Click this check box to qualify all inpatient orders on the Call List.
- Inpatient calls are sorted by the patient's Ward/Clinic.
- Orders for one patient are grouped together.
Page 7 of 42
SoftLab/Mic
SoftLab/Mic Block
Block 3
3 -- Search
Search Criteria
Criteria Tab
Tab
Click on the
slide to see a
description of
each of the
fields in the Call
List window.
All Outpatient Calls
- Click this check box to qualify all outpatient orders on the Call List.
Predefined test Calls
- Click this check box to qualify pre-defined Individual tests (as defined by Hosparams) on the
Call List.
Page 8 of 42
SoftLab/Mic
SoftLab/Mic Block
Block 3
3 -- Search
Search Criteria
Criteria Tab
Tab
Click on the
slide to see a
description of
each of the
fields in the Call
List window.
Life threatening
- Click this check box to qualify orders with life threatening results (as defined under RBS
Setup) on the Call List.
Panic results
- Click this check box to qualify orders with at least one panic result on the Call List.
Page 9 of 42
SoftLab/Mic
SoftLab/Mic Block
Block 3
3 -- Search
Search Criteria
Criteria Tab
Tab
Click on the
slide to see a
description of
each of the
fields in the Call
List window.
Stat orders
- Click this check box to qualify orders with a Stat priority on the Call List.
Pre-op orders
- Click this check box to qualify orders for Pre-op clinic patients on the Call List.
- Note: Pre-ops = checked in the Wards/Clinics setup file.
Page 10 of 42
SoftLab/Mic
SoftLab/Mic Block
Block 3
3 -- Search
Search Criteria
Criteria Tab
Tab
Click on the
slide to see a
description of
each of the
fields in the Call
List window.
Include calls from: or last day(s)
- These options enable you to define calls received since a specific date, or within a set number
of calendar days.
- Use the drop-down menus to populate these fields OR may be defaulted by Hosparam.
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SoftLab/Mic
SoftLab/Mic Block
Block 3
3 -- Search
Search Criteria
Criteria Tab
Tab
Click on the
slide to see a
description of
each of the
fields in the Call
List window.
Delete Test Button (F8)
- The Delete Test button enables you to delete test for a particular session.
- To delete tests for a particular session click Del. test F8, or press F8 and only tests which are
now listed will qualify.
Defaults (F9)
- The Defaults button enables you to restore your defaults.
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SoftLab/Mic
SoftLab/Mic Block
Block 3
3 -- Search
Search Criteria
Criteria Tab
Tab
Click Search
when you are
finished reading
this slide.
Search F12
- The Search button enables you to search for call requests. After you enter all applicable search
criteria, click Search or press F12 to display the Results tab.
- This tab contains information about how many orders qualified for each condition you
specified.
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SoftLab/Mic
SoftLab/Mic Block
Block 3
3 -- Search
Search Criteria
Criteria Tab
Tab
Click this (+) sign
to expand All
outpatient calls.
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SoftLab/Mic
SoftLab/Mic Block
Block 3
3 -- Search
Search Criteria
Criteria Tab
Tab
In the actual
module, this
would require
a double-click.
Click this
patient.
Page 15 of 42
SoftLab/Mic
SoftLab/Mic Block
Block 3
3 -- Search
Search Criteria
Criteria Tab
Tab
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SoftLab/Mic
SoftLab/Mic Block
Block 3
3 -- Results
Results Tab
Tab
Click the Depot button
to see it’s description.
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SoftLab/Mic
SoftLab/Mic Block
Block 3
3 -- Results
Results Tab
Tab
Click the Patient button
to see it’s description.
Depot (Sort by depot)
- The Depot button enables you to display orders to be called for one depot.
- Click the Depot button to display orders to be called for one depot.
- The list of depots displays (multisite only). Click the ( + ) sign to open a region and double-click
the desired order.
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SoftLab/Mic
SoftLab/Mic Block
Block 3
3 -- Results
Results Tab
Tab
Click the Ward button to
see it’s description.
Patient (Sort by patient)
-The Patient button enables you to display orders to be called for one patient.
-Click the Patient button to display orders to be called for one patient.
-The list of patients (arranged by MRN) displays. Click the ( + ) sign to open a patient and doubleclick the desired order.
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SoftLab/Mic
SoftLab/Mic Block
Block 3
3 -- Results
Results Tab
Tab
Click the Doctor button
to see it’s description.
Ward (Sort by ward)
-The Ward button enables you to display orders to be called for one ward.
-Click the Ward button to display orders to be called for one ward. The list of wards displays.
-Click ( + ) to open a ward and double-click the desired order.
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SoftLab/Mic
SoftLab/Mic Block
Block 3
3 -- Results
Results Tab
Tab
Click the Specimen button
to see it’s description.
Doctor (Sort by doctor)
- Click the Doctor button to display orders to be called for one doctor.
- The list of doctors displays.
- Click the ( + ) sign to open a doctor and double-click the desired order.
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SoftLab/Mic
SoftLab/Mic Block
Block 3
3 -- Results
Results Tab
Tab
Click the Order button
to see it’s description.
Specimen (Sort by Specimen)
- The Specimen button enables you to display orders to be called for certain specimens.
- Click the Specimen button to display orders to be called for certain specimens.
- The list of specimens displays.
- Click the ( + ) sign to open a specimen and double-click the desired order.
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SoftLab/Mic
SoftLab/Mic Block
Block 3
3 -- Results
Results Tab
Tab
Click on the slide to see begin seeing
Patient Information field descriptions.
Order (Sort by order)
- Click the Orders button to display a list of orders to be called.
- The list of orders to call displays.
- Double-click the desired order.
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SoftLab/Mic
SoftLab/Mic Block
Block 3
3 -- Call
Call List
List Screen
Screen Patient
Patient Demographics
Demographics
Click on the slide to see the other
Patient Information field descriptions.
Patient Information
- Name (last, first, middle) - This field
displays the patient’s full name.
- MRN - This field displays the patient’s MRN.
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- Billing # - This field displays the patient’s billing
number.
- Order - This field displays the patient’s order
number.
- Sex - This field displays the patient’s gender.
SoftLab/Mic
SoftLab/Mic Block
Block 3
3 -- Call
Call List
List Screen
Screen Patient
Patient Demographics
Demographics
Click on the slide to begin seeing the
Call Information field descriptions.
Patient Information
- Room - This field displays the patient’s room number.
- Age - This field displays the
patient’s age.
- Phone - This field displays the patient’s telephone number.
- Ward - This field displays the
ward associated with the patient.
- More – This button enables you to view additional patient
information.
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SoftLab/Mic
SoftLab/Mic Block
Block 3
3 -- Call
Call Information
Information
Click on the slide to see the other Call
Information field descriptions.
Call Information
- Call Info - This check box
displays the condition, which
qualified the order to be called
(e.g., Preop, Marked,
Specimen, Stat, Panic, Threat).
- Doctor - This field displays the doctor ID, last and first name,
phone number, and extension number.
- Ward - This field displays the Clinic ID, location, phone number,
and extension number.
- Call Comm - This field displays a free-text comment.
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SoftLab/Mic
SoftLab/Mic Block
Block 3
3 -- Call
Call Information
Information
Click on the slide to see the other Call
Information field descriptions.
Click on the slide to see the
other Call Information field
descriptions.
Call Information
- Called - This check box displays if the call has been completed. Select the check box or press the
spacebar if the call has been completed, or clear the check box if the call has not been completed.
- Person/Msg - Click the arrow button (or press F2) to display a list of available codes or enter a
free text message. Select an appropriate code to insert in this field. This field can be used for
confirmation purposes (e.g., the person with whom you spoke).
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SoftLab/Mic
SoftLab/Mic Block
Block 3
3 -- Call
Call Information
Information
Click on the slide to see the other Call
Information field descriptions.
Call Information
- Cancel Call - The Cancel Call button enables you to cancel the current call.
- To cancel the current call, click the Cancel Call button or press ALT + N.
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SoftLab/Mic
SoftLab/Mic Block
Block 3
3 -- Call
Call Information
Information
Click on the slide to see the other Call
Information field descriptions.
Call Information
- Order Comm - The Order Comm button enables you to add or view an order comment.
- Click Order Comm.
- The Order Comm window displays to enable you to enter a free-text comment or canned message.
- If a comment already exists for this stay record, a check mark displays on the Order Comm button.
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SoftLab/Mic
SoftLab/Mic Block
Block 3
3 -- Call
Call Information
Information
Click on the slide to see the bottom Call
Information field descriptions.
Call Information
- Instructions - This button enables you to access the special calling instructions.
- Depending on the setup, this instruction window will open automatically.
- To reopen this window, click the Instruction button or click ALT + C.
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SoftLab/Mic
SoftLab/Mic Block
Block 3
3 -- Call
Call Information
Information
Click here to add a
successful call comment and
to check the Called box.
Notice the description of a
non-answered call attempt.
Call Information
Bottom Section of Window.
- These grids display a history of each call attempt until a successful call is made, as indicated by a
check in the Called check box.
- There is no limit to the number of call history entries.
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SoftLab/Mic
SoftLab/Mic Block
Block 3
3 -- Call
Call Information
Information
Prior to clicking
Print, click Save.
The completed Person/Msg
has been entered and the
Called field checked.
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SoftLab/Mic
SoftLab/Mic Block
Block 3
3 -- Call
Call Information
Information
Select Instant
Report.
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SoftLab/Mic
SoftLab/Mic Block
Block 3
3 -- Call
Call Information
Information
Select
Fax To.
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SoftLab/Mic
SoftLab/Mic Block
Block 3
3 -- Call
Call Information
Information
We have selected
a particular fax for
you, click OK.
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SoftLab/Mic
SoftLab/Mic Block
Block 3
3 -- Call
Call Information
Information
Click to deselect
the check in the
Match field.
You have just sent a fax to a number already
loaded in the system. We will now demonstrate
how to send a fax number that is not in the system.
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SoftLab/Mic
SoftLab/Mic Block
Block 3
3 -- Call
Call Information
Information
Select the Remote
Printers tab.
Ad Hoc Faxing
- Used for faxing to numbers not loaded into system (i.e. patient’s doctor back home, etc.)
- Uncheck the “Match” box and enter desired fax number
- Click OK
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SoftLab/Mic
SoftLab/Mic Block
Block 3
3 -- Call
Call Information
Information
Select the
D02 option.
Fax to Remote Printer
- Used for faxing to numbers not loaded into system (i.e. patient’s doctor back home, etc.)
- Uncheck the “Match” box and enter desired fax number
- Click OK
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SoftLab/Mic
SoftLab/Mic Block
Block 3
3 -- Call
Call Information
Information
Click
OK.
Fax to Remote Printer
- Used for faxing to numbers not loaded into system (i.e. patient’s doctor back home, etc.)
- Uncheck the “Match” box and enter desired fax number
- Click OK
Page 39 of 42
SoftLab/Mic
SoftLab/Mic Block
Block 3
3 -- Call
Call Information
Information
Click
Save.
Call Information
Bottom Section of Window.
- These grids display a history of each call attempt until a successful call is made, as indicated by a
check in the Called check box.
- There is no limit to the number of call history entries.
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SoftLab/Mic
SoftLab/Mic Block
Block 3
3 -- Call
Call Information
Information
Suggested SoftLab Block 3 Hands-On Practice:
Order a test code and result with a panic value
Order a test code and mark it to be called in Order Entry
After documenting the call, fax one of these call list orders to the clinic/doctor
Page 41 of 42
SoftLab/Mic
SoftLab/Mic Block
Block 3
3 -- Summary
Summary and
and Hands
Hands On
On
Objectives
As a result of this module the student should
demonstrate the following competencies:
•
•
•
•
•
Page 42 of 42
State the conditions for an order to be called
Utilize call list screens
Perform call list data entry
Add call comments
Create a fax from a call list