Transcript Jerry Grant, Water Forum 2013

Building Irish Water
Jerry Grant
Head of Asset Management
Irish Water
25-6-2013
Our Brand Values
The values that are at
the heart of the Irish
Water brand
Responsibility
Stewardship,
partnership, inclusion, safeguarding for the next
generation
Expertise
Knowledge, quality, technical excellence,
progressive, solutions-orientated
Integrity
Transparent, accountable,
honest, fair
2
Efficiency
Responsive, fiscal responsibility, capital utilisation,
customer service, delivering
We are all part of the Irish Water Industry – but central
to building Irish Water is the role that 34 Local
Authorities play in the context of environmental and
economic regulation.
Unions &
Consultative
Group
34 Local Authorities
and BGE
The Water Service
Transition Office
We have to change how people think and act
in relation to water…
IRISH
CITIZEN
Citizens need to understand that they
are consumers
“Water is free”
IRISH
WATER
CUSTOMER
WATER
CONSUMER
“Water costs
money”
“We need to invest
for the future”
“Change is needed”
Consumers need to appreciate that they
are customers
“IW provides
my water”
“I am charged
for water”
“I value water”
“I pay my water bill”
To ensure that Irish Water can be a self funding entity
we’ll need to develop two steams of investment
IRISH WATER TODAY
Change
Attitudes &
Behaviours
Towards Water
1
Effective
Control of
Assets &
Operations
2
REVENUE
Customers
Paying Bills
A Self Funding Utility
CAPITAL
INVESTMENT
Funding from
the Markets
Sustainable Water Services Framework
Balanced Approach
Across the 3 Pillars
of Sustainability
Economic
Social
Stakeholder &
Customer Focus
To inform process
Environmental
Our Vision of the Future
“We value water as a precious natural resource on
which the quality of life depends”
“Through responsible stewardship, efficient
management and strong partnerships, Ireland has a
world-class water infrastructure that ensures secure
and sustainable water services, essential for our health,
our communities, the economy and the environment.”