Transcript DYN03: Winning in Retail & Distribution with Microsoft Dynamics

© 2011 Microsoft Corporation. All rights reserved
Suppliers
Distributors
Customers
Distributors are all about volume: High-volume order taking/fulfillment process through call center/mail
order/e-commerce… distribution management of large, diverse volumes to multiple customers
Managing Global
Complexity
Creating End-to-End
Supply Chain Visibility
Meeting Sustainability
& Compliance
Requirements
Managing
Business Risks
Product
Lifecycle
Management
Sales &
Operation
Planning
Demand Planning &
Forecasting
Plan
eSourcing
Cloud
Services: tax,
compliance,
Parcel
services
5
Source
Make
Return
Enable
Deliver
Mobile app:
Services,
Direct Store
Delivery
Metrics
eCommerce
Marketing &
Sales Force
Automation
• Manage centrally & share
information
• Supply chain management
• Customer centricity
Powerful
Enabling Operational
Efficiency
• Corporate Management
• Adapt to customer
demand
• Flexibility & compliance
Agile
From Reactive To
Proactive
• Empower users
• Collaborate
• Business insight
Simple
Get The Most Out
Of It At Low Cost
In addition, Microsoft’s investments in solutions and related eco-systems improves your people’s productivity, and
optimizes your investments resulting in low TCO, through Microsoft Dynamics AX 2012 pervasive interoperability
Productive People | Adaptive Operations | Connected Ecosystem
Supply Chain
Demand Chain
Plan
Suppliers
Supply
Distribute
Procurement
Sell
Delivery
Customers
Distributors
Supplier Relationship Management – Logistics Execution
Supply Chain Management – Financial Management – Business Intelligence
Order Management – Customer Relationship Management
“Gartner believes that Dynamics AX is best-suited for core midmarket companies in discrete and process manufacturing
and distribution industries and in retail, with a presence in multiple countries” Gartner, Dec 2010
“Microsoft enters the Leader band for the first time based principally on the strength of its strategy, including
a [...] go-to-market strategy as well as market-leading ownership costs.” Forrester Research, Q3 2010
Source: Gartner: Magic Quadrant for ERP for Product-Centric
Midmarket Companies , Dec 2010
Source: The Forrester wave: Order Management Hubs, Q3 2010
With the growing of number of choices both in channel and technology and unprecedented access to
information, today’s “Empowered” consumer simply expects more from the retail experience. A new retail
reality is here as the line between the social network and marketplace blurs and the pace of change
accelerates
• Moving
from traditional shopping
towards online and other channels
• High expectations from retailer
provided experience
• High awareness of comparable
products; low brand loyalty
Economy – Behavior
• ‘Price’ is primary differentiator
• Channel Agnostic
• High consideration for public
opinion (social sites, media etc.)
Complexity – Choice
• Technology
of shopping
savvy; multiple modes
• Expect a connected experience
across channels
• Leverage WEB, and comfortable with
cross border purchases
Technology – Access
Retailers are faced with both business and technology challenges that they need to solve for the consumer trends
•
Build/maintain brand loyalty & customer satisfaction
• Lacking flexibility & agility in IT architectures
• “Selling” in the way customers want to “buy”
• Connecting systems (POS/ Merchandising / ERP)
• Consumers expect consistent experiences and that
associates “know about them”
• Workflows and insight across sales channels
• Ability to react quickly to consumer trends
• Inventory levels, shelf life & cost increasing
• Integrated planning across sales channels
• Real-time integration (items/merchandising details)
• Client-telling (targeted customer outreach via CRM)
Business Challenges
Technology Challenges
Jeff Roster – Gartner Research V.P.
Self-Checkout –
A Thing of the Past?
Virtual In Store
Experience
Social Retail
Explosion
The Top 5 Facebook List
•
•
•
•
•
Source: J.P. Morgan
Tablet Wars:
Winning the Customer
Engagement
Keep up-to-date on sales and promotions: 56.2%
Learn more about a specific retailer: 29%
Appears in news feed/friend "likes": 26.4%
Let others know why they prefer the retailer: 13.7%
Connect with others liking retailer: 13.6%
20+ Vertical Segments
Over 50,000 customers
across 40 countries
Microsoft Dynamics
optimized to pursue midmarket and enterprise
opportunity
> 50 Stores
> 100 POS
> $350M annual turnover
Store Strategy
End-to-End –
Priority Strategy
3rd Party Apps –
Strong ISV Program
An end-to-end solution that gives enterprise customers unprecedented agility and control over their business by connecting people,
process and channels across the organization— providing the insight to meet and exceed the high expectations of today’s consumer,
build loyalty, and optimize for long-term success.
Web
Kiosk
Catalog
Mobile
Stores
Customer Care
Marketing
Retail
Financials
Demand Planning
Supply Chain
Integration
Replenishment
Social Media
Microsoft Vision for Retail
360 Degree View and
Optimization
Core Foundation
•
•
•
•
Point of Sale
Store Management
Merchandising
Enterprise Resource
Management
• Multi-Channel Retailing
• Commerce
• Call Center
• Demand Management
• Replenishment
•
•
•
•
Client-Telling
Marketing (Multi-Channel)
Customer Care
Customer 360
Web
Kiosk
Empowered Retailers
Deeper Engagement
Catalog
• Additional Channels
• Social Media
• Mobile
• Marketing
• Personalized content across
channels
Mobile
Stores
Customer Care
Marketing
Retail
Financials
Demand Planning
Supply Chain
Integration
Replenishment
Social Media
“Customers feel that we know them. They don’t have
to tell us their account history, but can simply talk
about the product or service that matters to them at
that moment.”
Larry Venter, Senior Director, Retail Solutions, Microsoft
“Microsoft Dynamics AX for Retail
enables us to follow our vision and be a
dynamic, valuable retailer that provides
customers with a unique and personal
experience.”
Terri Jordan, Vice President, Technology for Retail Stores, Microsoft
“We showed that Microsoft
Dynamics AX for Retail can
adapt closely to a complex
business model and accelerate
time-to-value by making optimal
use of technology that
companies already own.”
Terri Jordan, Vice President, Technology for Retail
Stores, Microsoft
Microsoft Confidential
Subject to Update or Change
© 2011 Microsoft Corporation. All rights reserved
Microsoft Confidential
Base AX 2012 Enhancements
• Support for all countries (One GLS)
• Industry co-existence
Subject to Update or Change
© 2011 Microsoft Corporation. All rights reserved
Powerful
 Pre-built industry & operational capabilities
 Global Solution
 RoleTailored user experience
Agile
 Unified Natural Model
 Flexible deployment
 Model-driven layered architecture
Simple
 Familiar and intuitive
 Integrated collaboration
 Simplified Application lifecycle management
NOW
Validation of Dynamics Solutions
Capability and Success
NOW
Validation of Industry-specific Expertise and
Customer Satisfaction
2012
MPN Gold or Silver + AMR + Certified people
on Dynamics or CfMD ISV Vertical code
GOVERNMENT AND EDUCATION
PROCESS MANUFACTURING
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