KX-NS1000 Telnet connection for analysis

Panasonic System Networks CO.,LTD.

KX-NS1000 Telnet Connection for analysis INDEX 1. Connection of PC communication software (like HyperTerminal) 2. Basic data for analysis 3. In case of “slow operation”, “system hung-up”, “system restart” or so on 4. In case of “speech path” problem

KX-NS1000 Telnet Connection for analysis

1. Connection of PC communication software (like HyperTerminal)

If System (Installer level) password is set “1234”, LOGIN ID: LOGIN Password: 1234

Connection KX-NS1000 Telnet connection for analysis Connect PC communication tool (like HyperTerminal) to KX-NS1000 via Telnet or RS-232C

Press “return” key Enter login ID “login” after “-” appeared.

Enter password “1234”

KX-NS1000 Telnet connection for analysis

2. Basic data for analysis

KX-NS1000 Telnet connection for analysis Basic data for analysis

Some data should be gotten by web maintenance condole. Please refer to KX-NS1000 Web Maintenance Console for Maintenance.

Explanation of symptom, Procedure of simulation step by step, Date and time when the symptom is appeared.

PCSYS set-up parameter file Major/Minor error log, error log by “COMDBG A” command and $PBXSYSERR/$SYSMNGSYSERR file

Version check KX-NS1000 Telnet connection for analysis “VER” command show version of KX-NS1000

4xx.xxxxx means test version Web-MC Ver.

KX-NS1000 Telnet connection for analysis PBX MPR trace - 1

If trouble happen by specific operation, this trace record PBX internal control for analysis.

KX-NS1000 Telnet connection for analysis PBX MPR trace - 2

MTS: start trace (Simulation test is done. If symptom is confirmed, please stop trace.) MTAE: stop trace COMDBG A : get error log

Task ID: 8,10

and

11

are basic for all situation

Task ID: 9

is analysis for optional card

Task ID: 1b

is analysis for CTI communication

KX-NS1000 Telnet connection for analysis PBX MPR trace - 3

How to check whether simulation test is captured by PBX MPR trace or not, by searching key word.

EXT. number, CLIP number (and so on) is shown by ASCII code Time stamp for checking the date and time at simulation test

KX-NS1000 Telnet connection for analysis PBX MPR trace - 4

Please explain the procedure and step of simulation test in detail for analyzing the PBX MPR trace.

KX-NS1000 Telnet connection for analysis

3. In case of “slow operation”, “system hung-up”, “system restart” or so on

CONG command KX-NS1000 Telnet connection for analysis

If “CPUPFM ave.” show some value, please check by “CPUPFM” command in detail.

“CONG” data will be overwritten by one week

CPU performance record check

CONG command KX-NS1000 Telnet connection for analysis

If “FBK over” show some value, please check by “FBK” and “FBK B” command in detail.

FBK show memory status

“Used” of “FBK” data will be overwritten by next day

CONG command KX-NS1000 Telnet connection for analysis

If “WDG cnt over” show some value, please get error log by “COMDBG A” command in detail.

CONG command KX-NS1000 Telnet connection for analysis

$PBXSYSERRx file is gotten by web maintenance console

KX-NS1000 Telnet connection for analysis

4. In case of “speech path” problem

MAP command KX-NS1000 Telnet connection for analysis

If speech path problem happen, please keep the condition as it. Then, enter “map” command. It shows speech path condition

PATHC command KX-NS1000 Telnet connection for analysis

If speech path problem happen, please dial “9” from EXT. side under trouble condition. Then, enter “pathc” command. It records “9” signal path from EXT. to other party side.

This command is not useful for SLT, SIP phone and UT series at dialing “9” side.

KX-NS1000 Telnet connection for analysis

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Thank you very much!

Modification ： 20120130-01 Telnet_investigation.ppt

- 1st release