Transcript Avaya External Template 31607

Flatten, Consolidate & Extend (FCE)
FCE Planning
Presenter Name
Today’s Date
© 2007 Avaya Inc. All rights reserved.
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Agenda
Improving Business Performance
Justifying FCE: The Business Case
Categorizing Benefits: Productivity, Cost, Revenue
© 2007 Avaya Inc. All rights reserved.
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Improving Business Performance
The Business Improvement Study
Justifying FCE Architectural Upgrade
Accelerating Return on Investment
Determining Resource Outlay
– Capital funding
– Human capital
© 2007 Avaya Inc. All rights reserved.
Avaya – Proprietary & Confidential. Under NDA
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Determining Potential
Outlining the Study
Consulting Engagement
Understanding Existing Communications
Infrastructure & Strategy
Gaining Knowledge: Team Effort
Objective Analysis
Building Your Business Case
© 2007 Avaya Inc. All rights reserved.
Avaya – Proprietary & Confidential. Under NDA
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Quantifying FCE Business Value
Technology Management
• consolidation of voice infrastructure
Benefits
 Economy of Scale
• trunking, licensing, and operations efficiency
 Financial Management
• CapEx & OpEx reduction, improved utilization
Deliverables
© 2007 Avaya Inc. All rights reserved.
 Business Benefits
Report
 Traffic
Assessments
 Technology
View Report
 Operational
Change Plan
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Business Benefits Report
Evaluation of FCE Proposal
My Favorite Customer
© 2007 Avaya Inc. All rights reserved.
Avaya – Proprietary & Confidential. Under NDA
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Complete Technology View
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Live Traffic Assessments
Model of network
conditions before VoIP
Simulation
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Model of network
congestion due to VoIP
simulation
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Operational Change Plan
Operational changes
–Organization
–Agent skills upgrade
–IT skills upgrade
Risk assessment and mitigation plan
–Business Continuity Planning
Resource expectations and requirements
–Client
–Avaya
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Avaya – Proprietary & Confidential. Under NDA
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Providing Expertise
FCE Planning Study
FCE Principal
Advanced Solution Architect
BCC Consultant
System Engineer
© 2007 Avaya Inc. All rights reserved.
Avaya – Proprietary & Confidential. Under NDA
10
© 2007 Avaya Inc. All rights reserved.
Avaya – Proprietary & Confidential. Under NDA
11