Transcript Compliance - My Landstar Agent

Compliance
Last update: 1/2013
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CSA
Compliance, Safety, Accountability
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Safety Measurement System (SMS) focusing on unsafe
behaviors to reduce CMV crashes, injuries and fatalities.
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Roadside violations and crashes are sorted into 7 behavior
categories (BASIC’s).
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Points are assessed to the carrier AND the driver!
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DOT intervention if points get too high.
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Carrier can receive unfit safety rating.
Additional Information on CSA
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Federal website:
 http://csa.fmcsa.dot.gov/
To view a list of all BASIC violations with point values
please refer to the SMS Methodology:
 http://csa.fmcsa.dot.gov/Documents/SMSMethodology.
pdf
Landstar CSA online awareness course:
 http://elearn.landstar.com/login/index.php
How Compliance Affects Your Loads
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Tractor placed in hold status (unable to receive trip advances
& not visible on available load board).
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Load will be stopped in route if non-compliant issues disqualify
the operator or equipment.
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Load repowered if operator or equipment cannot satisfy noncompliant issues in a timely manner.
Equipment Compliance
Periodic Inspections (120 Day)
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Tractor or trailer on hold if past due.
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Failed inspection stops load until repairs are made.
DOT/MTO Roadside Inspections
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Out of service (OOS) violations stop the load until:
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Equipment repairs are made.
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Driver violations have been corrected or OOS time met.
Maintenance and Repair Reports (MR)
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Tractor or trailer on hold if past due.
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Will stop a load if MR is needed for roadside
inspection.
Operator Compliance
Truck on hold & stop load:
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DOT Physical; cannot drive if expired
CDL; cannot drive if expired
Truck on hold & stop hazmat load:
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“H” Endorsement on CDL
Hazmat Certification
Truck on hold:
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Annual Review
Stop load:
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Passenger Waiver form
Random Drug & Alcohol Testing
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Operator must proceed immediately to collection site.
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Delay only when necessitated by time sensitive load.
Test must be completed the day of notification.
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Failure or refusal to test is considered a “positive”.
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All positive results lead to immediate cancellation.
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Load will be repowered.
Operator not allowed to requalify with Landstar.
Help us avoid untimely notifications:
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Enter accurate detail on the load type.
Enter accurate status updates for time and location.
Hours of Service (HOS)
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Must have a 10 hour break (off duty and / or sleeper).
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Cannot drive after 11 hours of driving.
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Cannot drive after 14 hours of work.
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Work = on duty, driving, off duty, and sleeper less than 8 hours
Cannot drive after 70 hours in 8 days.
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Includes on duty and driving time.
Can restart the 70 hours with 34 hours off duty / sleeper.
HOS Compliant Loads
General Guidance For Planning Loads
 Average 500 miles day; allow 10 hours rest for each day.
 Use all fields available on load board (pickup / delivery windows)
 Build in extra time for:
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Loading / unloading delays
Roadside inspections
Random drug & alcohol tests
Major cities with known traffic congestion
BCOs should not accept loads they cannot deliver on-time.
BCOs need to communicate delays immediately to the agent.
Contact Customer Service to repower if delivery time cannot be changed.
Customers MUST understand HOS rules!
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BCO has a full 10 hours off
Load picks up at 6am in Jacksonville, FL
Load delivers at 5pm in Chattanooga, TN
465 miles, approximately 9 hours driving
14 hour violation – cannot
deliver today even if time is
pushed back
PTI
Loading
Arrive to load
Shipper not ready
Lunch break
Delivery time not met due to
delay in loading
“know the industry Hours of Service (HOS) regulations to
determine if your load will deliver on time”
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BCO has a full 10 hours off
Load picks up at 6am in Jacksonville, FL
Load delivers at 5pm in Chattanooga, TN
465 miles, approximately 9 hours driving
14 hour violation – cannot
drive after 7pm
PTI
Loading
Break
Delivery
Delay in unloading
Status Updates/Check Calls
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Data must be accurate
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Date
Location
Event (delivery, arrival, etc.)
Time (local time based on event location)
Data must be confirmed with BCO, do not assume or
guess load has been delivered
Cell Phones—Effective 1/3/12
Cannot
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Talk/dial/hold hand-held phone
Can
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Use hands free phone
Punch one button
Can talk on hand-held if safely parked
Use GPS/CB/EOBR/Dispatch Tools
Penalties
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Serious violation
Operator = $2,750
Carrier = $11,000
Post accident liability
Agent’s Responsibilities
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Ask yourself: “What kind of Carrier are customers looking for?”
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Don’t allow an operator to run unsafe or illegal!
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Protect your customer
Protect your carrier
Protect the BCOs
Protect yourself
Questions? Comments?
Compliance
Phone Number: 800-872-9400
Automated: ask for the department you need
Presentations are customarily updated on a bi-annual basis (information is subject to change
).