Transcript SIPOC template APQC

Name of Process Goes Here
S
I
Suppliers
Inputs
Insert
suppliers
here
Insert
inputs
here
P
O
Outputs
Insert
outputs
here
C
Customer
Insert
customers
(segments
or names)
here
High Level Process
Start
End
© 2009 APQC. ALL RIGHTS RESERVED.
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Work Order Process example
S
I
Suppliers
Inputs
P
Process
O
C
Outputs Customers
• Home Depot
• Repair supplies
• Costing reports
• Baker’s Electrical
• Work order request
• Completed repair
•All internal staff that
requested repairs
•CFO
• All internal staff
• Lowe’s
Start
Review and
sort
incoming
work orders
Assign tech
© 2009 APQC. ALL RIGHTS RESERVED.
Complete
repairs
2
Log time
and repair
notes into
system
Create
month-end
costing
report
End
Steps to Create SIPOC
1.
2.
3.
4.
5.
6.
7.
8.
Identify and name the process
Identify and agree on boundaries
Brainstorm the high level steps
• We do this, then we do this, then we do this
Capture the key output(s) from the process
Determine who receives the output(s) and list them
under the “customer” column
Identify the key input(s)
• Things that are used in the process to create the output
• Instruments
do not change but are there in the process at all times, (i.e., people, technology, equipment, facilities, etc.) list these separately
Determine who gives you the input(s) and list them
under the supplier column
Always validate your maps with others and tweak
accordingly
© 2009 APQC. ALL RIGHTS RESERVED.
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Name of Process Goes Here
S
I
Suppliers
Inputs
P
O
Outputs
C
Customer
High Level Process
Start
End
© 2009 APQC. ALL RIGHTS RESERVED.
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