Transcript EPS R2 Pharmacy presentation

Preparing for EPS in your Pharmacy - Business Process Change
Lancashire CSU IT EPS Project Team
Stewart Cooper - EPS Lead
Ben Jacobs and Charlotte Brown - Project Managers for the GP side of EPS
Anne Fowler - EPS Pharmacy Representative
[email protected] 07717 693523
Suzanne Burton- EPS Pharmacy Representative
[email protected] 07500 578189
Zoë Mason - Project Manager for the Pharmacy side of EPS
[email protected] 07825 945264
A phased approach
•Release 1 introduced the technical infrastructure to enable prescribers
and dispensers to operate the EPS. The implementation of Release 1 is
now almost complete with over 95% of GP practices and pharmacies live
with the service
• Release 2 provides enhanced functionality for users which will deliver
tangible benefits for patients, prescribers, dispensers and their staff
Key benefits
Greater convenience
Patients
Increased freedom of choice
Reduced waiting times in the pharmacy
Prescribers/
Prescription Clerks
Potential reduction in workload.
Easier to use repeat dispensing
Greater efficiency and control .
Greater efficiency
Streamlined workflow
Easier month end processing
Dispensers
Site preparation
 Capture patient nominations
 Medication synchronisation
 Order dispensing tokens
 Patient communication – leaflets/posters
 Review available factsheets:
www.hscic.gov.uk/systemsandservices/eps/gppractice/help
 www.hscic.gov.uk/systemsandservices/eps/dispensing/help
Key processes to consider before go live at
the pharmacy
 Approach to capturing nominations
 Dispensing and downloading electronic prescriptions
 Dispensing tokens
 Electronic cancellation
 Electronic endorsement and patient declarations
 Electronic claims
 End of month processes
Approach to capturing nominations
 Who will capture nominations in the pharmacy?
 Consider patients who have delivery service
 Consider process for inputting the nominations onto
the system
 How will you communicate with patients? What do
they want to know?
Dispensing and downloading
electronic prescriptions
 Consider process for requesting prescriptions
(frequency/responsibility)
 Overnight download
 Requesting throughout the day
 When will you send dispense notifications?
 Clinical information from the prescriber needs to be
communicated to the patient – how will you do this?
Dispensing tokens
 Ensure dispensing token stationery has been received
 Consider the use of dispensing token for:
 capturing signatures for payment/exemption declaration
 Giving to a patient who needs to go to a different pharmacy
to collect their medication
 aiding with dispensing process.
Electronic cancellation
 Ensure all staff are aware of electronic cancellation.
 What do cancelled prescriptions look like in the system?
 Consider a process in place for checking for replacement
prescriptions.
 Consider a local process for returning prescriptions to the spine if
a GP practice advises they wish to cancel a prescription after it
had been downloaded in the pharmacy.
Electronic endorsements and patient
declarations
 Ensure all staff are aware of capturing patient declarations and ensure they
are recorded on the system.
 Capture patient signatures on the reverse of dispensing tokens.
• Electronic prescriptions must be electronically endorsed. Paper prescriptions
must be endorsed and submitted in the usual way
• Do not handwrite endorsements on a dispensing token, these will not be used
for pricing.
• Ensure electronic exemptions are correct before sending
Electronic claims
 All electronic prescriptions must be claimed electronically
 An electronic claim can only be sent once the prescription has been
completed; items should be marked as either ‘dispensed’ or ‘not
dispensed’
 Consider when you will be submitting electronic claims
 As patient collects their medication, End of day, in batches, weekly.
• Once an electronic claim has been sent to NHS BSA Prescription Services
it cannot be amended or cancelled.
End of month Processes
• One FP34C form must be completed and submitted to the NHS BSA
Prescription Services to cover both paper and electronic prescriptions.
 Understand month end process in relation to tokens
 Signed tokens need to be separated from the FP10 paper
prescriptions at the end of each month and sent to the NHS BSA
Prescription Services.
 Unsigned tokens should be confidentially destroyed
Business continuity and troubleshooting
 Ensure local processes are in place to continue dispensing process if EPS
becomes unavailable either nationally or locally.
 How are you going to work with GP practices if:
 A patient’s prescription does not arrive at the dispenser straight away?
 GP reports their system is unavailable?
 Dispenser system is unavailable?
 EPS is unavailable nationally?
Sign up for alerts:
http://nww.hscic.gov.uk/servicemanagement/status/subscribe
Raising support calls
Ensure you know how to log calls to your supplier and know their
escalation procedures
Procedures should be obtained from your supplier. It is important
to:
 Keep a log of calls made, ref numbers and time to resolve
 Follow up and escalation
Patient communication
•How will you communicate with patients?
• What tools will you use to help communication
• Do you know what is available to order or download?
Questions?
Preparing for EPS in your Pharmacy - Business Process Change
Lancashire CSU IT EPS Project Team
Stewart Cooper - EPS Lead
Ben Jacobs and Charlotte Brown - Project Managers for the GP side of EPS
Anne Fowler - EPS Pharmacy Representative
[email protected] 07717 693523
Zoë Mason - Project Manager for the Pharmacy side of EPS
[email protected] 07825 945264