Transcript Attachment

Service Request Tag
Bar Code Inventory
Control System
The barcode inventory control system is
very important in keeping track of
employee’s uniforms.
1. Pick-Up - All garments are scanned in
at the Cintas Plant before processing.
q Nameplate
q Company Crest
Lettering color
Lettering color
Background color
Background color
Border Color
Border color
q Relabel
qCustom
qMachine
COMMENTS:
5. Documented verification is forwarded to
your program contact.
What About
Repairs
Alterations
Size Exchanges
(THAT WILL HELP US GET IT BACK TO
PLEASE
PRINT
YOU ON TIME)
Account # _____Emp #_____
(found on collar or waistband)
NAME___________________
q Pockets
q Belt Loops
2”
1”
4. Delivery - The customer gets clean
uniforms plus a controlled inventory
flow. This system ensures the right
garment is at the right place at the right
time.
PLEASE KEEP THIS GARMENT
SEPARATE FOR YOUR
SERVICE REPRESENTATIVE
q Tear
This garment
has been
repaired by:
____________
In Partnership With
q Shorten hem:
or leg _____ inches
q Lengthen hem
or leg _____ inches
q Zipper Broken
q Name plate to read
Name __________
q Hem or Seam
q Company Crest
q Exchange to
Size ________
REMARKS:
and inspected
by:
____________
INCHES
3. Our Service Sales Representative
checks the counts for all garments
before loading his truck.
Fix my uniform
Repair Tag
q Button or Snap
3”
2. After the garments are cleaned,
inspected, steam-finished and sorted,
each individual’s uniforms are scanned
again and the numbers are compared to
our original count and recorded in our
system.
Your Cintas Service
Rep. will complete
this section
Thank You!
Communication Systems
Contact Information
Customer Service
1-713-856-1900
(Refer to Service Request Tag)
A Customer Service Representative is
available 7:30am-5:30pm Monday through
Friday. After hours, an answering service
is utilized that allows you to leave a
message for next day follow-up.
Welcome to your new
uniform program!
How to get better service,
fewer problems
and a smooth-running
uniform program.
This concise, easy to read
brochure should answer
all questions pertaining
to the program
and can be used
for future reference.
Our objective is to provide you
with a “smooth running” program.
WELCOME!
... to the finest uniform
service you can receive.
Here’s how to keep your
CINTAS service running
smoothly.
Service Overview
1. Delivery Service


Clean uniforms delivered to garment
locker

Soiled garments should be deposited in
soil lock-up container

Soiled garments picked up for cleaning

Soiled garments are scanned, by item
and by employee, after each pick-up by
Cintas Plant personnel
Each employee will select from
available options:

Pick-up information is recorded and
documented
- Coveralls
- Shirts and Pants

Copy of pick-up and delivery
documentation left with MD Anderson’s
program contact on day of delivery
Implementation
1. Employee Fittings


Cintas will provide samples to ensure
accurate fit and comfort

All sizing information for each employee
will be maintained in our computer file
2. Order Garments


Each employee will be issued their
specified sets of garments
All garments will be bar code labeled
(See Personalized Bar Code Label)
3. Delivery Schedule Established


Clean uniforms delivered (based on prior
week’s soiled pick-up)
Pick-up/delivery same day each week
with the exception of holidays; you will
be notified of holiday schedules
All service issues will be documented
by Service Sales Representative and
responsive action taken
2. Professional Garment Cleaning and
Maintenance

Each garment is carefully inspected each
week

Garment is professionally cleaned in a
water wash process

All repairs are made as needed, or at
employee’s request

Garment repair tags will be available at
each location (See Service Request Tag)

Size changes will be made at employee’s
request

Garments will be automatically upgraded
as they wear out to ensure continuous
protection and quality
Personalized Bar Code Label
Each employee’s uniforms are bar code labeled
with customer’s information on the customer
account and individual wearer.
Your company
name will be
printed in this
section
Each garment
has its own 8digit number
which assists in
controlling
You will have an
inventory
account #
selected for you
and it will be your
permanent
identification at
Cintas
Each
employee’s
name or initials
and clock # are
printed here
This is the date
the label was
printed and
applied to your
garments
This code is to
identify the type
of garment
Each employee
will have a
wearer # selected
for him/her
We respond to
your changing needs
One month after your program begins,
we will return to personally conduct a
complete Service Evaluation. After that,
we will conduct regular Service
Evaluations.
We feel that it is vital to keep on top of
your changing needs. Because that way,
we not only meet your expectations, we
actually exceed them.