Transcript Asset Management
Asset Management
Lee Ehinger AAC Meeting March 24, 2011
1-877-GTA-3233
Consolidated Service Desk Georgia Technology Authority
1-877-opinGTA
Your Opinion Counts
What is Asset Management?
A Service Management Discipline to track assets through lifecycle
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2 Physical Assets
▪ Mainframe servers ▪ Midrange Servers • Application • • • Email Backup Utility ▪ Infrastructure Devices • SAN • • • • • Network Devices Tape Expansion Units Disk Storage UPS ▪ Logical Servers • • • LPARS Instances Virtual Servers ▪ End User Computing • • Intelligent Devices Network Printers ▪ Software • License Entitlement • •
Follow Asset through Lifecycle
▪ Original Purchase ▪ Installation ▪ Lifetime Tracking for • • Location(s) Ownership • • • Usage Financials - TUAM Change Process via – OrderNow – Maximo – GSMRT – Refresh – IMAC/Service Desk – Break Fix
Where
▪ NADC ▪ Campus and Remote Locations Georgia Technology Authority
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Focus Areas
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Processes
▪ Many processes performed manually • • Dual ticketing from Help Desk Midrange Server Updates
Data Reconciliation
▪ ▪ Maximo - TUAM - GSMRT inconsistent data reporting Primary User to Asset assignment
Agency information updates
▪ Locations ▪ Cost Codes
User Updates
▪ Employee/Contractor Information
Action list developed with GTA
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Data Improvements
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DATA Reconciliation / Validation – on going based on Maximo records Primary User to Asset Association Cleanup Unknown Agency Cleanup People Table New Assets – new employee on-boards, exited employee Email/Groupwise tool to confirm User ID Last Logon
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4 Next Steps
▪ Automated Data Feed evaluation • DDM- data – Automated scan data • TUAM- Billing data • IBM Global Finance (Tie of asset to leasing data) ▪ ▪ Determine & implement any further process improvements Process Improvements • • • IMAC Change Management Audit Checkpoints ▪ ▪ Agency focal data review for person assignment , cost code ACT Data Collection Georgia Technology Authority
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ACT Data Collection
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EUC Asset Collection Tool (ACT)
▪ Registration Screen for each EUC device collects: • Primary User Name and Email • Office Address • Asset Tag • Takes approximately 2 minutes to complete ▪ ▪ Targeted Roll Out for Assets Missing Primary User or Asset Tag End Users and Agency Leads will receive notes with detailed instructions prior to rollout ▪ Future use to verify information from all assets •
Data will be used as checkpoint to validate IMAC reporting
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ACT Data Validation Tool Screen
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ACT Tool Instructions
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ACT Tool Instructions
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Next Steps
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Service Catalog Requests
▪ ▪ Employee OnBoarding and Separations Software Entitlement
Reporting improvements
▪ GSMRT
Process enhancements Review tool Data enhancements Process checkpoints established
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Questions
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Backup information
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Hardware Asset Life Cycle
Receiving Recorded Including Add New Asset To Maximo Asset Purchased & Delivered Update Asset Data in Maximo Multiple Changes Over Asset Lifetime Request for Service / Change to Asset New Asset Placed in Service
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Replace with New Asset Dispose of Old Asset Georgia Technology Authority Asset is no longer usable
RFS Order Now Purchasing Receiving including Add new asset to Maximo Build Device Change Mgt/IMAC Process Including Asset Data Update Improved Business Intelligence Incident Management Configuration Management
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Asset Update Processes
Order Now Service Request Service Desk Request IMAC or Change Mgt Service Request Modify Existing Device IMAC/Change Mgt Process including Asset Data Update Refresh or Refresh on Fail Asset Data Maximo Decommission Existing Device Change Mgt/IMAC Process Including Asset Data Update Georgia Technology Authority Install New Device Change Mgt/IMAC Process Including Asset Data Update Dispose of Old Device
Software Entitlement Process
SOG Purchase Software SOG Order Now Software Entitlement SOG Original Software Entitlement Data IBM IMAC SR Software Entitlement DELL Deskside Software Scans IBM TAD4D (Server Scan tool) BRAVO (IBM installed software collection) IBM Asset Management SWCM (Software Contract Manager) Agency Exception Process SOG Missing Original Software Entitlement Data SOG Missing New Software Entitlement Data
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TRAILS (IBM software recon tool) Georgia Technology Authority Reports for Agency Review, EUC refresh
Asset Management Universe
Process Purchasing Server and Mainframe Incident/Problem & Change Management New Agencies Account Finance & Billing
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Configuration Mgt
Asset Management
Refresh End User Computing New Locations IMAC & Help Desk Reporting New Cost Centers Cost Center For Every Device Purchased Asset Moves Georgia Technology Authority End User Name For Every Device Purchased
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Employee/ Contractor OnBoarding & Separations Software License Entitlement, enterprise wide licensing Spare Machine Utilization
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