Transcript TCT Elements In Review - the Response Web Site

National Response Department
2012 TCT Refresher Session
TCT Elements In Review
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Operational Risk Management (ORM)
Accept No Unnecessary Risk
Accept Necessary Risk Only When
Benefits Outweigh Costs
Make Risk Decisions at the Appropriate
Level
ORM is Just as Critical in Executing as in
Planning All Activities
2012 TCT Refresher Session
Department of Response
TCT Elements In Review
Operational Risk Management (ORM)
ALWAYS CONDUCT RISK
ASSESSMENT PRIOR TO A
PATROL.
UPDATE YOUR RISK ASSESSMENT
THROUGHOUT THE MISSION
2012 TCT Refresher Session
Department of Response
TCT Elements In Review
Green – Amber – Red
Understand the Risk Management forms
(GAR Model) used in your AOR (Area of
Responsibility)
Review them with crew
Update the GAR number if anything
changes on the mission
2012 TCT Refresher Session
Department of Response
TCT Elements In Review
– Green – Amber – Red
• If your local OIA (Order Issuing Authority) does not
have a GAR form requirement use the one
on the National Response Department Web
site at
http://www.cgaux.org/response/_documents
/GAR%20Model%20Surface%20Ops.pdf
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5
TCT Elements In Review
• Risk Assessment / Contingency Planning
must include:
– Complexity of mission
– Environmental factors
– Crew fitness / selection
– Anything else that could impact
• Safety of the crew
• The mission
2012 TCT Refresher Session
Department of Response
TCT Elements In Review
Operational Risk Management (ORM)
Good News/Bad News
 The good news - problems and mishaps
always happen to ‘the other guy’
 The bad news - to everyone else, YOU are
‘the other guy’
Refer to COMDTINST 3500.3 for full details on Operational Risk Management –
http://www.uscg.mil/directives/ci/3000-3999/CI_3500_3.pdf
2012 TCT Refresher Session
Department of Response
TCT Elements In Review
Situational Awareness
We must know what is going on around us to
make good decisions.
Plans are critical to success, that is for sure…but
we must be ready to change.
This will decrease the likelihood of poor decision
making.
2012 TCT Refresher Session
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TCT Elements In Review
Adaptability
 The ability to react to changes in conditions, crew fitness,
equipment failures, etc.
 Based on “situational awareness”.
 Leaders do not necessarily have “all the answers”.
 Good Leaders do take advantage of everyone’s ideas
and experience and remain adaptable to new
conditions and challenges.
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TCT Elements In Review
Communication
 Verbal and non-verbal (facial expressions, etc.)
 Must ensure that the person or persons we
communicate with have a clear understanding of what
we wish to convey.
 Closing the “feedback” loop. Ask for feedback /
observe behavior to be sure the message was received.
 The key is a two way expression, either verbally or nonverbally, that confirms the communication process was
completed.
2012 TCT Refresher Session
Department of Response
TCT Elements In Review
Leadership
Leadership is not about giving orders.
 Leaders do find ways to obtain the willing participation of
others towards accomplishing a goal.
 Goal must be consistent with the Coast Guard’s core
values as well as consistent with the mission at hand.
 Since we cannot “order” anyone to do anything, we
must strive to achieve the respect, confidence and
loyalty of those entrusted to our care, regardless of
position.
2012 TCT Refresher Session
Department of Response
TCT Elements In Review
Assertiveness
Be assertive, but not aggressive.
The aggressive person seeks to bully his/her way
though situations for their own ego or self image.
An assertive person cares about the “mission” more
than themselves and their ego.
Communicate your concerns, but try to get resolution
without stepping on those who disagree.
2012 TCT Refresher Session
Department of Response
TCT Elements In Review
Decision Making
 Making good decisions is really the heart of TCT.
We must act or perform in a manner that
maximizes mission success and minimizes risk .
 The other elements of TCT all play a role in
improving those decisions.
2012 TCT Refresher Session
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TCT Elements In Review
Decision Making
 We define a problem or condition,
 seek information about that problem,
 analyze that information,
 identify alternatives and
 select alternatives.
 Then we measure our success or failure in order
to adjust our course of action.
2012 TCT Refresher Session
Department of Response
TCT Elements In Review
Decision Making
This process can take us 20 seconds in
the case of routine decisions, or 20
months in the case of large complex
problems.
The process is the same, …the depth of
analysis and level of importance is always
changing.
2012 TCT Refresher Session
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Sea Story
• Follow along in your TCT Participant
Reference materials
2012 TCT Refresher Session
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Sea Story
Mission: A “routine” MOM patrol
• Facility: 1963, 36 foot Chris Craft cabin cruiser, twin
screw inboard engines, wood construction.
• Crew Qualifications:
• Coxswain: Jack, 55 year old with 12 years experience with his
own 20 foot center console, no experience with facility used in
this patrol.
• Crewmember: Joe, 82 year old “retired cox’n” who offered his
36 footer for use since a heart ailment forced him to drop back
to “crew” status earlier this year.
• Crewmember: Ed, 64 year old with 3 years experience as
crewmember
2012 TCT Refresher Session
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Sea Story
• Weather:
• 91°F and hazy …Wind: W at 10 mph…Humidity:
72%...Low tide 1432 hrs
Venue: Monterey Bay AOR, Auxiliary Division 6
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Area of Operations
Sea Story
Joe:
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82 years old
Facility owner
20 year veteran
17 years as coxswain of his 36 foot Chris Craft.
Takes heart medicine causing occasional dizzy
spell in hot weather, so . . .
• No longer COX’N qualified
• Offers his boat as facility so he can continue to
crew.
2012 TCT Refresher Session
Department of Response
Sea Story
Jack:
• 55 years old
• Experienced coxswain
• Has only used 20 foot center console
ED:
• 64 years old
• 3 years as crew
2011 TCT Refresher Session
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Sea Story
• MOM (Maritime Observation Mission) patrol in the
Monterey Bay AOR,California
• Orders and comms w/ local CG boat station.
• Coxswain (Jack) considered this a routine patrol
w/no special problems & advised crew of that
finding.
• A passing boater reports a lone fisherman fell off a
small skiff after being rocked by another boat’s
wake.
2012 TCT Refresher Session
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Sea Story
•Jack is at the helm
•Heads to location approximately 500 yards away
•Wants to assess situation before notifying Station
•They see PIW 20 yards from a small skiff with no
one aboard.
•Ed immediately yells “Man Overboard”, points to
the port side and yells again, “man overboard…
100 yards at 270 degrees relative”.
2012 TCT Refresher Session
Department of Response
Sea Story
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Jack powers down & begins approaching PIW
Joe goes below to find throwable life ring
Joe spends a long time below
Jack tries to maneuver the 36 footer closer in to
the PIW.
• As the facility arrives next to the PIW Joe finally
emerges from the cabin
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Sea Story
• Joe seems unsteady / pale as he tries to
untangle the life ring throwing line.
• Jack sees Joe’s difficulty
• Jack realizes that Joe
– Cannot heave the ring,
– Cannot assist retrieving the PIW due to his
weakness and instability on deck.
2012 TCT Refresher Session
Department of Response
Sea Story
• Jack has trouble maneuvering w/out losing sight
of PIW
• He is inexperienced w/ size and configuration of
vessel
• Vessel size masks PIW from sight
• He feels helpless to assist with the retrieval.
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Sea Story
• Jack realizes that –
– Joe must take the helm
– Jack must heave the life ring and
– Jack and Ed must lift the exhausted PIW
aboard.
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Sea Story
• Jack orders Joe to the helm
• Joe throws the ring
• As the PIW grabs the ring, the facility is
still under way, towing the PIW
• The PIW loses his grip on the ring
• Jack retrieves the ring and throws again
• Jack takes the helm
2011 TCT Refresher Session
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Sea Story
• Jack maneuvers close to the PIW
• As the facility approaches the PIW again,
he places both engines into neutral
• Jack then leaves the helm to assist Ed
• Together they bring the PIW aboard
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Sea Story
• They notify the CG station / request
immediate assistance
• They are unsure of the medical condition
of the survivor
• Joe sits in the mate’s chair & searches for
his heart medication.
• A CG patrol boat arrives to recover the
survivor and take the skiff in tow.
2011 TCT Refresher Session
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ASSIGNMENT
• Break up into ‘crews’ of 3-5 - Assign a ‘note
taker’
• Review the details of the sea story you have just
been given
• Identify the important tasks that must be
completed before getting underway.
• Find and document 3-5 points where the
principles of TCT fell apart
• Find and document 3-5 points that were done
correctly
2011 TCT Refresher Session
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Review Key Issues
REVIEW
– The note taker from each team should now
review the “good news/bad news” about what
happened on this mission.
– Do not go to next slide until all reviews are
done.
– When all teams have reported back in as a
group, select the top 3 good things and top 3
TCT failures of this mission.
2012 TCT Refresher Session
Department of Response
Samples of good news
Did your teams find these?
What did the crew do correctly during this mission ?
Some examples below- what others?
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Coxswain approached the scene & assessed the situation before
notifying duty officer. SITUATIONAL AWARENESS
Ed correctly initiated the required MOB protocol by giving the alarm.
ASSERTIVENESS, DECISION MAKING
Ed correctly assumed role of pointer & correctly gave relative
position of the “man overboard”. DECISION MAKING
Joe immediately went below to retrieve throwable life ring.
DECISION MAKING
Coxswain recognized the problem with crewmember and switched
roles at the helm to address the problem he saw. LEADERSHIP
2012 TCT Refresher Session
Department of Response
Samples of Bad News
Did your teams find all these?
What did this crew do incorrectly during this mission ?
 Jack failed to conduct a GAR assessment with his crew.
LEADERSHIP
 Jack begins a patrol in a vessel that he has never operated and
knows little about. PLANNING, LEADERSHIP
 Jack failed to assign watches. LEADERSHIP
 Potential medical issues were unresolved, or ignored before getting
underway. PLANNING, DECISION MAKING
 Joe failed to raise the issue of his own medical condition as a
potential issue. ASSERTIVENESS, DECISION MAKING
2012 TCT Refresher Session
Department of Response
Questions?
Final Review and Questions
2012 TCT Refresher Session
Department of Response
Thank You
Thank you for your participation in the 2012 Team
Coordination Training Refresher.
Please share your thoughts about this training and the
format with us!
Send your comments to:
Chief, Operations Projects and Educational Outreach Division
[email protected]
Jim McCarty, BC-REI
Bruce Pugh, DVC-RE
Gary Taylor, DIR-Rd
Bob Shafer, DIR-R
2012 TCT Refresher Session
Department of Response