Transcript in flight solutions - Black Swan Conference 2014

COMPANY PROFILE
CONTENTS
3
BRIEF SUMMARY
5
MARKET
7
MAIN CUSTOMERS
8
EXPANSION PLAN
10
MARKETING
11
CULTURE
12
ASSETS
13
ORGANIZATIONAL STRUCTURE
14
MODUS OPERANDI
BRIEF SUMMARY
2003 - COMPANY START-UP
In flight services provider
start- up.
2003
2004
2005 - Investment on satellite
technology to obtain contents
of foreign newspapers
allowing local prints.
Transference of this activity to
independent company.
2005
2004 - CORPORATE IMAGE
Significant investment in the
development of a new and
consistent corporative image.
2008
2010 – ULD REPAIR SHOP
SET-UP
Aircraft components
maintenance repair shop set
up.
2010
2008 - INAC LICENCE
Licensed by National Aviation
Authorities to operate as an Air
Transportation Service Provider.
The first contract with an Airline
was also signed.
2011
2011- GSE MAINTENANCE
Ground Support Equipment
repair shop set up
2011
2011- EASA PART 145
MAINTENANCE ORGANIZATION
CERTIFICATION
Licensed and certified by INAC
and EASA to operate as an
Aircraft Maintenance
Organization
BRIEF SUMMARY
2011 - GSE CONTRACT
ASSIGNMENT
GSE maintenance contract
signed with the major handling
operator in Portugal.
2011
2012
2012 - PASSENGER HANDLING
Contract signed with major
Handling Company to provide
airport services (Lost & Found,
Ass. to Pax w/ special needs,
Lounge Management, Transit
Passengers Management)
2012
2012 - ULD’S TAP CONTRACT
Contract signed with TAP
(Major Airline Operator) for
maintenance of ULD’s.
2012
2012 - GROUND FORCE
TENDER
OCT/ Tender for additional
services for major local
handling company.
2012
2012 - TAP TENDER FOR IN
FLIGHT SERVICES
AUG/ tender for additional
inflight services for major airline
operator.
2013
2013- STOCK MARKET
Finance project for the
Brazilian operation.
2013
2013 - TAP IN FLIGHT SERVICES
FEV/ Following AUG12 tender
contract was assigned.
MARKET
MAINTENANCE
HANDLING (RAMP)
HANDLING (PAX)
 GSE – GROUND SUPPORT
EQUIPMENT
 INFLIGHT SERVICES
 CHECK-IN
 INFLIGHT ENTERTAINMENT
 ASS. TO PAX W/ SPECIAL NEEDS
 AIRCRAFT COMPONENTS
 AIRCRAFT CLEANING
 LOST & FOUND
 CATERING EQUIPMENT
 ON BOARD PRESS
 LOUNGES MANAGEMENT
 GSE – DESIGN/MANUFACTURING
 ON BOARD AMENITIES
 ADMINISTRATIVE SUPPORT
(B2B)
Single, clear identifiable
customer (B2B)
Services for customer with
a high use of resources
MARKET
ACADEMY
 INITIAL AVIATION
 SAFETY & SECURITY
 BEHAVIOURAL TRAINING
 AVIATION MANAGEMENT
 TRAIN THE TRAINER
 AVIATION EXECUTIVE MBA
MAIN CUSTOMERS
GROUND FORCE
TAP
LOJAS FRANCAS
(MAJOR NATIONAL HANDLING COMPANY)
(MAJOR NATIONAL AIRLINE)
(MAJOR DUTTY-FREE OPERATOR)
EXPANSION PLAN
NATIONAL STRATEGY
 OPORTO AIRPORT
 SÃO MIGUEL AIRPORT
 FUNCHAL AIRPORT
 FARO AIRPOT
INTERNATIONALIZATION STRATEGY

BRAZIL
EXPANSION PLAN
STRATEGY
INTER NATIONAL
NATIONAL
NATIONAL
NATIONAL
NATIONAL
LISBON
OPORTO
FUNCHAL
SÃO MIGUEL
BRAZIL
AIRPORT
AIRPORT
AIRPORT
AIRPORT
EUROPE
GEOGRAPHICAL EXPANSION PROCESS
MULTINATIONAL
MARKETING
COSTUMER
DIRECT INTERACTION
SKILLS
KNOW-HOW
MOTIVATION
SKILLS DEFINITION
IFS TEAM
MARKETING-MIX
SERVICE
CULTURE
INTERNAL MARKETING
INTERNAL TRAINING AND INTERACTIVE COMMUNICATION
TIGHT SELECTION/RECRUITMENT PROCESS
CULTURE
1
MILITARY CULTURE
OBSESSION FOR DISCIPLINE
2
3
AVAILABILITY
24/7
ALL REQUESTS ATTENDED
ANYTIME WITHOUT HESITATION
OR COMPLEXITY
METHODICAL AND CONSISTENT
PERFORMANCE
4
OPERATIONAL
RELIABILITY
KNOW-HOW
SYSTEMATIC CROSS-CHECKS
TRAINING PROGRAMS
REDUNDANT RESOURCES
SPECIFIC AND CUSTOMIZED
SKILLS
WE ARE THE SOLUTION
PERMANENT SUPERVISION
ATTENTION TO DETAIL WITHOUT
COMPLACENCY
PERFORMANCE EXCELLENCY
THIRD LINE OPERATIONAL BACKUP
ASSETS
EXCEED THE EXPECTATIONS
Licensed and Certified by:
EUROPEAN AVIATION SAFETY AGENCY
INSTITUTO NACIONAL DA AVIAÇÃO CIVIL
ADVANTAGE
ORGANIZATIONAL STRUCTURE
CHIEF EXECUTIVE OFFICER - CEO
Strategic Operations & Logistic Planning
Organizational Capability and Strategic Human Resources Planning
Legal Department
Quality
CHIEF FINANCIAL OFFICER - CFO
Strategic Financial and Investments Planning
Security
CHIEF OPERATING OFFICER - COO
Passenger
Handling
Department
Inflight Service
Department
Coordination
Maintenance
ULD Part-145
Repair Shop
Maintenance
GSE
Repair Shop
In Flight Academy
Administrative
and Staff
Department
Aviation Training
Center
Aviation Industry
Contact Center
Financial
Department
Planning and Documentation
Planning and
Coordination
Stock Management
Deputy
Manager
Pedagogical and
Technical Board
Administrative
Support and Staff
Treasury
Planning
Administrative
Support and Human
Resources
Logistics
Supervisors
Check-in / Boarding Agents
Allocators
Unaccompanied Minors Handling
VIP Lounges Management and
Operations
Lost & Found and Floor
Customer Service Desks
Preparation and
dispatch
Inflight Service
Officers
Repairshop
Supervisor
Tooling
Mechanicals
Training Manager
Painters
Pedagogical
Coordinator
Courier Services
Trainers
Airport Press Logistics
Mechanicals
Welcome Desk
Administrative services
Crew Services Desk
Airline Inflight Press Front Office
Transfers
Slide Raft Training
Accounting
Aviation Call
Center
Operations
Administrative
Back Office
Support
24h online
Passenger
Services
Telemarketing
Campaigns
MODUS OPERANDI
HUMAN RESOURCES
OPERATIONS
BUSINESS
PLAN
INVESTMENT
FINANCING
FACTS
FACTS
FACTS
10%
15%
85%
288%
133%
FACTS
185
61
24
195
200
SERVICES
•
•
•
•
•
MAINTENANCE
RAMP
INFLIGHT
PASSANGERS
ACADEMY
www.ifsolutions.pt
Phone: +351 219421055
Fax: + 351 219421355
E-mail: [email protected]