iET Enterprise 12.0
Download
Report
Transcript iET Enterprise 12.0
Roadmap 2010 - 2011
Agenda
iET Process Analyzer 3.0
iET CMDB Intelligence & Discovery 2.1
iET Enterprise 12
iET ITSM 6
iET Mobile ITSM for iPhone & iPad
Outlook iET Enterprise / iET ITSM
iET Process Analyzer 3.0
Released in Nov 2010
iET Process Analyzer 3.0
Update to latest technology version of IDS
Scheer PPM 4.1
Integration of Performance cockpit
Updated PA application
- Update KPIs and dimensions for iET ITSM 5.0
- Process hierarchy between Incident, Problem
and Change Management
PA – iET ITSM interface based on reports
iET Process Analyzer 3.0
Performance Cockpit
iET Process Analyzer 3.0
Performance Cockpit
iET CMDB Intelligence & Discovery 2.1
scheduled for Q4 2010
iET CMDB Intelligence & Discovery 2.1
Integration of new discovery version of
LOGINventory to support SNMP V3
Better support of core switches (Interfaces vs.
Switch ports)
Enhanced performance of ODBC.dll
Enhanced reporting on CMDB (queries, reports)
iET Enterprise 12.0
scheduled for Q1 2011
iET Enterprise 12.0 - Web
Weblink II
- Migrate to .NET technology in order
to implement missing features easily.
- Add currently missing Workcenter
features:
see detailed list on next slide
- Deliver a SaaS model
- Multi browser support for Weblink
and Self Service
- Internet Explorer
- Firefox
- Safari
- Chrome
iET Enterprise 12 – additional Web features
• Graphical CMDB
• Charts
• Drill down functionality
• Navigation
• Favorites, Homepage
• Process Trail
• Open in new tab
• Queries
• Exp. to Excel, Print Query
• User Config. Queries
• Filtering (Auto, Text)
• Saving of Queries
• Global Search
• Grouping
• ETBs
• Switch Rep / Group
• Reports PDF only
iET Enterprise 12.0 - Web
iET Enterprise 12.0 - Charts
Enhanced chart control
- GUI enhancements (nicer, more colorful)
- Allow additional chart types like Gantt, Speedometer
- Basic chart configuration in Workcenter
iET Enterprise 12.0 – ETB II
iET Enterprise 12.0 - Scheduler
Integration of scheduler control
- Calendar – Forward Schedule of Change, display of
Maintenance Windows in Change and Release
- Resources – handle resources in Action Management, add
Gantt charts for basic planning
iET Enterprise 12.0 - Scheduler
iET Enterprise 12.0 – Graphical WF
Graphical Workflow Editor to ease
configuration
- Enhanced Graphical Explorer to allow process
modeling
- Workflow configuration based on Actions and
Phases
- System Actions to execute basic tasks such
as notifications, escalations, scripting, …
iET Enterprise 12.0 – Dev. Studio
Administration tasks in Workcenter
- Differentiation between customizing (Developer’s Studio) and
administration (Workcenter)
- All features that are needed to maintain and configure iET ITSM
will be transferred to Workcenter: e.g. group, notification,
escalation, application maintenance
- Option to sell Developer’s Studio as flexible customizing platform
separately
iET ITSM 6.0
scheduled for Q1 2011
iET ITSM 6.0
Multi language Self Service
Resource & Project Management
- Enhance ITSM to support basic resource planning
Cost / Financial Management
- Cost control: integration/analysis of costs in iET ITSM.
- Potential integration of 3rd party SW, e.g. Catenic, to cover budgeting, cost
and revenue calculation.
Enhanced Request Fulfillment process
- Add removal and in stock process
- Product bundles
- Better deputy handling
iET Mobile ITSM for iPhone & iPad
scheduled for Q1 2011
iET Mobile ITSM for iPhone & iPad
iET Mobile ITSM
- Install shield / package of XML files to ease integration /
documentation
- Integrate interface to Navara into out of the box ITSM
- iPhone / iPad support for Navara
Building an iPhone / iPad app
- iET Self Service app for iPhone / iPad
- Incident Logging and Tracking
- Action Tracking
- Change Authorization and Change Tracking
- Service Request – Shopping Cart
Request Authorization and Tracking
iET Enterprise 12.1
scheduled for Q4 2011
iET Enterprise 12.1 - Internationalization
Integration of Unicode
- Parts of iET Enterprise support already Unicode, e.g.
Workcenter client.
- Unicode for the application server (Entserver) is missing to
fully support Unicode.
- Required to address international customers (support of East
European languages, Russian, Chinese, Japanese,…)
Multi language
- Multi language out-of-the-box for iET ITSM (tbd.)
Multi time zone
- Tech enhancement as the current implementation requires
doubling of date fields