Corporate Presentation www.BrookcourtSolutions.com

The New NetScout – A Great Combination

Leader in network troubleshooting and protocol analysis

Industry leader in network and application performance management solutions

Leader in scalable real-time analytics and monitoring 16 th October 2007

Company Background

Finance -Stable & Profitable - $280m Revenue - Nasdaq Listed Customers - 13,000 worldwide - 86% of the Global Titans 50 Sales and Services Sales & distribution in 30+ countries - Global support & training - 70 Support Staff across 5 Centres WW People - 750+ employees worldwide R&D Decades of expertise - 300 employees in R&D Customer Satisfaction Awards - Omega NorthFace Award - Wells Fargo Continuously Innovative 16 th October 2007

Customers – Service Provider

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Customers - Enterprise

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Netscout Architecture & Solutions www.BrookcourtSolutions.com

NetScout Architecture

Primary Instrumentation Points

MPLS WAN

nGenius Probe

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NetScout’s Core Strength:

KPI-Flow-Packet Approach

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KPI-Flow-Packet Approach

KPI Example metrics

Application response time, errors, packet loss, VoIP quality

Questions answered

“How fast is each application running?” “Is that response time acceptable?” “Are there any errors for that application or network area?” “What is the success rate?” “Is voice quality acceptable?”

Flow Packet

Conversations, utilization, top talkers, volume, worst performing “What are the worst performing links/applications/servers?” “Who is using the application?” “How does this new application roll out affect bandwidth?

Bounce charts, packet decodes, call trace, etc.

“What was the conversation exchange for SAP on the WAN last Tuesday?” “Why does the Web experience problems only intermittently?

“How do I troubleshoot multi-tier applications?” 16 th October 2007

The Ultimate Payoff – Reduced MTTR

Customer Satisfaction

Root Cause Found

Correction Service Outage Customer Calls Support Customers Impacted Data-Driven Anomaly Detection Performance Problem Origin Correction

Automated Flow-based Diagnosis Prevention Opportunity

Customers Not Impacted!

Reactive Analysis Recovery 16 th October 2007

Proactive Monitoring www.BrookcourtSolutions.com

Proactive Monitoring

KPIs for Early Detection of Service Issues

• How fast is the service running? • Is that response time acceptable? • Are there any errors? • What is the success rate? 16 th October 2007

Real-Time Troubleshooting www.BrookcourtSolutions.com

Real-Time Troubleshooting

Flow-Analysis for Problem Isolation

• How are the resources being utilized?

• How much? • By who?

• How does one service affect another service?

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Real-Time Troubleshooting cont.

Deep Packet Inspection for Definitive Troubleshooting

• What exactly was the conversation exchange for a specific service?

• How can we reconstruct a session from the recent past to see what happened?

• Is there a poorly designed service causing the degradation?

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Reporting www.BrookcourtSolutions.com

16 th October 2007

Identifies impending congestion at key network locations Statistical underpinnings: Forecasts segment, circuit and application growth, including, days-to-threshold and projection calculations 16 th October 2007

www.BrookcourtSolutions.com

Tel: +44 (0) 1737 852 251 Email: [email protected]

16 th October 2007