Transcript Overview of Services for re-commissioning

Adult & Wellbeing
Provider Engagement Event
Welcome & Introductions
• Amy Pitt – Lead Commissioner Adult & Wellbeing
• Laura Lloyd – Housing Partnership Commissioning
• Angharad Boundford – Commercial Services
– Copies of the slides will be available on the
Business Opportunities page of the Council’s
website
– Exit in case of emergency
Housing Related Support
in Herefordshire
Strategic Direction
• Adult and Wellbeing Commissioning is currently facing huge pressures
with the biggest change in legislation for many years, the integration of
health and social care through the Better Care Fund and immense
financial pressures.
• There is strategic need for effective housing related support services for
people with an eligible need and/or homeless people in Herefordshire.
• All the housing related support services are being reviewed together to
identify efficiencies, eliminate duplications and inform future
commissioning intentions.
The Care Act 2014
Promoting Wellbeing
• Independent living is a core part of the well-being principle.
• Control and choice over day to day life
• Contributing to society
• Local authority to consider each persons views, wishes, feelings &
beliefs
• It sets a defining purpose for care and support, and influences the way
all functions are carried out in relation to individuals.
The Care Act 2014
Preventing, Reducing or Delaying Need
• Primary, Secondary and Tertiary prevention
• Targeted support services for developing needs
• Early intervention
• Maximising independence
• Resettlement
• Reablement
Commissioning Principles
• User and Carer experience and involvement
• Proportionate tendering exercises and qualification criteria dependent on
complexity
• Safeguarding and Quality
• Outcome based with a strong focus on prevention and enablement
• Supplier Diversity
• Promote Choice and Control
• Encourage partnerships and joint ventures to maximise benefits of volume
linked price reductions and capability of market
• Flexible contracting
Commissioning Intentions
Housing Related Support Services
• Provides support to individuals, with a range of needs, to develop skills
and capacity to sustain and maintain independent living.
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Outcomes could include:
Prevent homelessness
Reduce levels of repeat homelessness
Reduce need of temporary accommodation
Promote programmes of resettlement
Support reablement and independent living
Reduce need for more intensive intervention services
Housing Related Support Service
• Provision of a range of support for clients with low level to complex needs
• Clients may be supported with, activities such as:
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Support to remain in their current home or
Accessing and sustaining alternative accommodation
Social inclusion & social development
Maximising independence
Gaining choice and control of their lives
Address offending behaviour or ASB
Develop domestic skills & manage their finances
Work towards resolving historic housing related issues
Access education, training & employment
Improve health and quality of life
Accommodation Based Support
• Accommodation based housing related support for homeless individuals
or those at risk of homelessness (18+)
• Existing provision: The current service provides 31 self contained units of
accommodation with support
• Intention: Range of support for low level to complex needs clients
• Additional units are required for complex needs clients
• The indicative budget for this service is £300,000 per annum
Floating Support
• Housing related floating support for homeless individuals / those at risk of
homelessness or those who have an eligible need:
- Homelessness: Adults with substance misuse, mental health issues
and/or offending behaviour
- Eligible need: Adults with learning disabilities, physical disabilities,
mental health issues, acquired brain injuries, sensory impairments
and/or vulnerable older people
Timescale
Activity
Target Date
OJEU Notice
12th January 2015
ITT Publication
16th January 2015
ITT Returns
2nd March 2015
Evaluation
3rd – 24th March 2015
Award Approval
27th March 2015
Intention Award
3rd April 2015
Mobilisation
June/July/August 2015
Start Date
1st September 2015
QUESTION AND ANSWER SESSION
Angharad Boundford – Category Manager
Commercial Services
Where can I find Tender
Opportunities?
• Register on Proactis, our e-Tendering Portal:-
https://tenders.herefordshire.gov.uk/SupplierPortal/
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Its free to register
Easy to search for Opportunities
Technical Support is available
The core communication channel for procurement
Proposed Procurement Processes
Two Procurement process options:
• Restricted (two stage) process involves the completion of a
Pre-Qualification Questionnaire (PQQ) which will be scored.
Only the highest scoring shortlisted providers are invited to
tender for the services (likely shortlist providers of 5 – 8).
• Open (single stage) Process involves submission of a selection
questionnaire at the same time as a tender for the services.
Process used will be influenced by number of factors including,
potential tenderers and number of suppliers required.
PRACTICAL TIPS WHEN TENDERING FOR
PUBLIC SECTOR CONTRACTS
What is a Invitation to Tender (ITT)?
• An ITT is a formal document issued by the Council which sets
out the detailed requirements of work to be done.
• Complies with the EU Treaty principles of .. transparency,
proportionality, equal treatment and non-discrimination.
• Questions asked within the ITT gives the Council confidence
that organisations are suitably qualified for the opportunity
and asks questions around how the requirements will be
fulfilled.
• The objective is to identify a bidder with whom to contract.
Ten Top Tips on How to Tender
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Don’t be put off – if in doubt ask! (via Proactis)
Read the documentation thoroughly and understand what is required.
Understand the Council; aims, priorities, commissioning principles.
Do answer in full, do not assume anything is obvious or “goes without saying”,
particularly if you are a current supplier as we can only evaluate what’s in the Tender.
5. Make it clear which question your answer refers to – clearly number and cross
reference. Help the evaluation team to make the right decisions.
6. Note the evaluation criteria and weightings and ensure extra care given to key
questions.
7. Be clear on your pricing model - state any assumptions you made when pricing (e.g.
availability of resources, timing etc)
8. Complete and return the documents by the date and time given. Check that you
have signed everything you should have.
9. Don't include publicity or promotional material in your submission unless you are
asked to do so.
10. Do ask for feedback if you are unsuccessful, it will help you with the next tender.
What is asked in a Tender?
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“BASIC DETAILS OF YOUR COMPANY”
– We want to know who we are dealing with e.g. company name, parent company
details, VAT registration.
“REFERENCES”
– Purchasers need to validate claims. References are a test of capability and capacity.
– Proof often sought from more than one client.
“INSURANCE”
– We seek (proportional) insurances for our protection should something go wrong.
“FINANCIAL INFORMATION”
– We need evidence of solvency and to evaluate financial risk including over reliance.
What is asked in a Tender?
“EQUAL OPPORTUNITIES”, “ENVIRONMENTAL MANAGEMENT” AND
“QUALITY ASSURANCE”
• The Council operates these policies and it seeks to work with organisations
sharing same values and controls.
“HEALTH & SAFETY”, “EQUALITY & DIVERSITY”
• The Council complies with H&S and E&D legislation.
• Through its policies and procedures, it seeks to contract with organisations
matching its aspirations.
“BUSINESS AND COMPANY STANDING”
• These are statutory questions which all public bodies must ask.
• Public Services Contracts Regulations 1993 (www.legislation.gov.uk).
Responding to Tenders
PLAN YOUR RESPONSE
• Early on thoroughly read tender documents (including T&C’s).
• If the tender is unclear, seek clarification.
• Know the tender timetable and deadlines.
• Plan for sub-contractor input to your tender response.
• Determine the evaluation methodology as early as possible.
• Know how to respond (labelling, formats, attachments and templates).
Responding to Tenders
PREPARE AND SUBMIT YOUR RESPONSE
• Tenders are evaluated based on content not ‘gloss’.
• Keep responses concise and to word limits where specified.
• Use affirmative language not conditional phrases (“subject to”, “however”,
“might” etc.).
• If you guaranteeing an aspect of delivery – clearly say so.
• Prepare your own checklist and tick-off what you have completed.
• Keep up-to-speed with buyer’s messages (e.g. tender amendments).
How Bids will be Evaluated
Whilst a standard approach is followed to evaluate tenders, this will be adapted to meet
the needs of each procurement process. For this set of tenders:
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Tenders will be first checked to make sure that they are compliant.
• Compliant tenders will then be evaluated individually by specialists who will then
meet to agree a consensus score.
• There will be a scoring regime against which evaluators will mark tenders - this will
be shared with bidders.
• Tenders will be evaluated on a MEAT (Most Economically Advantageous Tender)
basis combining quality and price.
• Evaluator comments are captured throughout the process and bidders will be fully
debriefed on the reasons for the scores.
QUESTION AND ANSWER SESSION
Thank you for coming