Transcript ANU Mobile Student Information Officers

ANU Mobile Student Information
Officers
Ms Joan Angel
Ms Libbie Dinn
Overview
The campus has a large surface area.
Many students have trouble finding the time
to visit or find ANU Student Central for
assistance.
The challenge was to take services delivery
to the students and break down any
perceptions of distance physically
and in approachability.
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About the ANU
• Total EFTSL 2013
– Higher Degree Research 2133.4
– Graduate Coursework
3985.7
– Undergraduate
8528.5
• First year students 2014
– HDR
319.5
– Graduate CW 1940.6
– Undergraduate 5064.8
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Some history about ANU service
delivery
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ANU Student Central
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ANU Campus
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Why Have Mobile Student Information
Officers?
• Engage face to face with students
• Remove barriers to communication
• Improve student understanding of
important information
• Show the range of
services available
• Give staff something fun & creative to do
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How it happened
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Setting up student rovers
• Be Visible
• Stay connected with the Office
• Student information cards with a QR barcode
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Student rovers in action – O week 2014
• Prezi Presentation
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Student-Staff & the ANU Student Centre
Engaging with students
ANU Mobile Student Information
Officers
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ANU Mobile Student Information
Officers
Any questions?
Thank you for attending
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Contact Details
Joan Angel
[email protected]
61 2 6125 5037
Libbie Dinn
[email protected]
61 2 6125 9278
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