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Overview
Cummins Sales & Service
India Limited
Cummins Inc.
Cummins Inc., a global power leader,
is a corporation of complementary
business units that design,
manufacture, distribute and service
engines and related technologies,
including fuel systems, controls, air
handling, filtration, emission solutions
and electrical power generation
systems.
Headquartered in Columbus, Indiana,
(USA) Cummins serves customers in
more than 160 countries.
With more than 28,000 employees
worldwide, Cummins reported sales of
$9.9 billion in 2005.
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Cummins in India
Group of 11 Legal Entities
Engines (20-2700 HP)
Auto, Mining, Construction,
Marine, Locomotive
Power Generation
Gensets, Rentals, Energy
Management, Captive Power Plants
Components & Consumables
Filtration, Exhaust Systems,
Turbochargers, Alternators,
Lubricants
Services
Engines, Gensets, CV Service &
Repair, Finance, HR, IT/ITES, R&D,
Sourcing
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Sales of >$ 700 Mn,(INR)
> 5,500 Employees
Cummins Sales and Service
India Limited
Profile:
Wholly owned subsidiary
of Cummins India Limited,
Incorporated in 1952
Territory:
India, Nepal and Bhutan
Providing products, packages, services
and solutions that enable the uptime of
our customers’ equipment
Business Objectives : •Low cost manufacturing , logistics & distribution, outsourcing &
finance
•Best-in-class in marketing, sales and technical excellence
•Excellence in performance of our partners
•Great place to work
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Vision/Purpose:
“Making people’s lives better by unleashing
the power of Cummins”
Values:
Personality:
• Integrity
• Decisive
• Innovation
• Driven To Win
• Delivering Superior Results
• Agile
• Corporate Responsibility
• Passionate
Skills/Knowledge/Abilities • Diversity
• Caring
• Global Involvement
Mission
Motivating people to act like owners working together;
Exceeding customer expectations by always being first to market with the best
products;
Partnering with our customers to make sure they succeed;
Demanding that everything we do leads to a cleaner, healthier, safer environment;
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Creating wealth for our stakeholders.
Cummins Sales and Service India
Limited
Rs 464 Cr sales revenue 2005
Manpower strength - more than 750
Nationwide spread ‘Best in class Service Network’ :
– 78 Dealerships with multiple Branch offices.
– 26 Company Zonal + Area Offices
No of Trained Engineers and technicians – more
than 1600
Supporting 55,000+ customers & 125,000+
engines
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Consistant performance
(Year1991-92 till 2005)
500
105
450
95
400
Stable Growth
300
75
250
65
INR
200
US mn $
55
150
100
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91-92 92-93 93-94 94-95 95-96 96-97 97-98 98-99 99-00 00-01 01-02
Year
7
2002
2003
2004
2005
US Mn $
INR
350
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Our Brand Promise: Dependability
“Dependability is our key brand attribute. It goes
beyond product performance or response to
a service event. Dependability means the customer
can count on Cummins to do what
we say we will do.” — Joe Loughrey, COO &
President Cummins Inc.
Dependable products
Dependable service
Dependable programs
Dependable people
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Major Strategic Planks we work on
1. Market Leadership
2. Quality Leadership
3. Cost Leadership
4. Great Place to work
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India DBU Leadership Team.. 1/2
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Best In Class Service
Network-All India
• Cummins Zonal Offices
(N, S, E, W & C)
5
• Cummins Area Offices
21
• Dealer main outlets
78
• Dealer branches
212
• Cummins Owned service center
1
• Dealers owned service centers
52
• Main warehouse, Pune
1
• Depots
7
•
11
Nationwide Network
• Cummins Zonal Offices
(N, S, E, W & C)
5
• Cummins Area Offices
21
• Dealer main outlets
78
• Dealer branches
212
• Cummins Owned service center
1
• Dealers owned service centers
52
• Main warehouse, Pune
1
• Depots
7
•
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CS&S SALES 2005
By Performance Cells
Parts
61%
Solutions
6%
R&R
15%
ReCon
18%
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CDS&S SALES 2005
By Markets
3% 0%
11%
41%
22%
3%
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2% 2%
5%
4%
3%
2% 2%
Mining
Oil & Gas
Defence
Marine
Railways
Const + Pumps
Water-well rigs + Compre
Realty/ resi
Mfg Agro
Mfg (Pharma Chem & Discreet)
Mfg Textile
Telecom/ IT/ ITES
Infrastructure
Markets we serve…
Mining
Oil & Gas
Automotive
Agriculture
Railway
Supported by
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Marine
Compressor
PowerGen
Defence
Genuine Cummins Parts
ReCon
Replacement & Repowering
Service Solutions
Strategic Tie - Ups
Product
Tie Up with
Nature
• Lubricants
Valvoline Inc.
JV
• Automotive Spares
Tata Cummins Ltd.
Distributor
Tata Motors
Distributor
• Turbochargers
Holset
Distributor
• Filters
Fleetguard
Dist / Mktg
• Fuel Injection Pumps
Motorpal
Marketing
• Heat Recovery Systems
Thermax/ Unidyne
Marketing
• Additives
Pennar Chemicals Ltd.
Dist / Mktg
• AV Mounts
Gerb Vibration Control
Dist / Mktg
• Coil Coolers
Coil Company
Dist / Mktg
• B/C series engines
Lexia Motors
Dist / Mktg
• Battery
HBL Nife
Dist / Mktg
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Customer Support via
Parts and Consumables for all Cummins engines
- Cummins Parts
- Fleetguard Filters
- Holset Turbocharger spares
- Valvoline Cummins Lubes
- Newage (Stamford) alternator spares
ReCon and Job work repairs
- ReCon engines, components and gensets on exchange and sale
- Estimate based repairs & overhauling of engines and components
- Fuel Pump & Injector calibration
- Repairs of alternators and electrical accessories
- Swing / float engines support
Repower & Replacement
- Customised engine powerpacks for various applications
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Customer Support via
Product Service
- Installation and Commissioning
- Warranty Support
- Onsite service / Quick-Serve
- Diagnostics
- Tools and software
- Engine Data Logger
- Testing of electrical and electronic components
- Lub oil and coolant testing
- Calibration of Gauges and tools
- Toll Free No available for calling from over 60 locations
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Customer Support via
Service Contracts
- Engine Annual Maintenance Contracts
- Single Point Contracts for DG sets
- Customised O & M Contracts for DG based power plants
- Comprehensive Service Contracts
- O & M contracts for Construction and Industrial Equipment
along with OEs
Training
- Customers (on site and at Pune)
- Dealers (technical & Soft skills)
- Information and Technical Support
- Equipment Support Alliances (e.g.: Newage – Alternators)
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Value addition through other Allied
Products
Heat Recovery Systems – combined heat and power is the solution for energy
conservation and energy utilization in industry.
Anti Vibration Mounts – High-life, Maintenance free, cost effective and user friendly.
Coil Coolers – Maintenance free remote radiators for areas having water
crunch / hard-water.
Pulse Batteries – Zero Maintenance Generator starting system for Gensets.
Additives – To improve fuel efficiency and to use SKO as an alternate fuel on diesel
engines.
LDO Kits – Kits to make LDO as an alternate fuel for substantial cost savings.
Upgrade Kits – kits to increase fuel efficiency, cut down operations & maintenance
costs.
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We are committed to meet customers
requirements of products and services,
strengthening our long standing relationship &
partnering in customer growth plans for the
future by Being most dependable.
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