Transcript W&C DIVISION KEY FINDING RESULTS

Heart of England NHS Foundation
Trust
W&C Division National Survey Outcomes
& Staff Engagement, 2012
With comparison where applicable:
Heart of England NHS Foundation Trust Overall (plus trend)
Engagement Scores
During 2012, the Trust undertook the National Staff Survey as a census. The National Survey provides a staff
engagement rating and by running a census we are able to provide an engagement rate from this data
(which we haven’t been able to do before).
‘Local’ engagement rating was created using employee engagement specialists, Ipsos MORI, some 3 years
ago, and therefore, we included those questions into the National Survey to enable us to have benchmark
data.
Therefore, you will find in this report:
• Your 2012 National Engagement Score for your directorate
• Your 2012 Local Engagement Score for your directorate and a comparison to your 2011 Local
Engagement Score (if available)
The full data set for your directorate, can be found on the HR website under Wellbeing, then Surveys.
We would encourage all directorates to look closely at the data provided and consider how they can improve
staff engagement within their areas. Improved staff engagement leads to improved patient care. With the
publication of the Francis Report, it is more crucial than ever to do everything we can to ensure patient care
is of the highest possible quality and standard.
For information about staff engagement, please visit NHS Employers website
http://www.nhsemployers.org/EmploymentPolicyAndPractice/staff-engagement/Staff-engagement-toolkit
You may also wish to read reports by David McLeod
Trust Overall Employee Engagement Scores
W&C Division
National Results 2012
Local Engagement 2012
OVERALL
69%
56%
Obstetrics & Gynaecology
68%
49%
Paediatrics
72%
62%
Key Findings
W&C Division
KF01 - Satisfaction with
quality of work and patient
care able to deliver
KF02 - Percentage of staff agreeing
that their role makes a difference to
patients
KF03 - Work
pressure felt by
staff
OVERALL
70%
92%
70%
Obstetrics &
Gynaecology
64%
90%
70%
Paediatrics
82%
95%
69%
Key Findings
KF04 - Effective
team working
Kf05 - Percentage of staff
working extra hours
KF06 -Percentage of staff receiving jobrelevant training, learning or
development in last 12 months
OVERALL
73%
73%
79%
Obstetrics &
Gynaecology
73%
75%
82%
Paediatrics
75%
65%
72%
W&C Division
Key Findings
KF07 - Percentage of staff
appraised in last 12
months
KF08 - Percentage of staff
having well structured
appraisals in last 12 months
OVERALL
77%
27%
69%
Obstetrics &
Gynaecology
74%
24%
70%
Paediatrics
85%
35%
67%
W&C Division
KF09 - Support f35rom
immediate managers
Key Findings
KF10 - Percentage of staff
receiving health and safety
training in last 12 months
KF11 - Percentage of staff
suffering work-related stress
in last 12 months
OVERALL
56%
54%
55%
Obstetrics &
Gynaecology
51%
57%
58%
Paediatrics
68%
45%
49%
W&C Division
KF12 - Percentage of staff
saying hand washing
materials are always
available
Key Findings
W&C Division
KF13 - Percentage of staff
saying hand washing
materials are always
available
KF 14 - Percentage of staff
reporting errors, near
misses or incidents
witnessed in last month
KF 15 - Fairness and
effectiveness of incident
reporting procedures
OVERALL
49%
95%
67%
Obstetrics &
Gynaecology
47%
95%
67%
Paediatrics
52%
94%
68%
Key Findings
KF16 - Percentage of staff
experiencing physical
violence from patients,
relatives or public
KF17 -Percentage of staff
experiencing physical
violence from staff in last 12
OVERALL
7%
1%
44%
Obstetrics &
Gynaecology
8%
1%
47%
Paediatrics
7%
1%
36%
W&C Division
KF18 - Percentage of staff
experiencing harassment,
bullying or abuse from
patient, public, relatives
Key Findings
W&C Division
KF19 Percentage of staff
experiencing harassment,
bullying or abuse from
staff
KF20 Percentage of staff
feeling pressure in last 3
months to attend work when
feeling unwell
KF21 Percentage of staff
reporting good
communication between
senior management and
staff
OVERALL
27%
30%
16%
Obstetrics &
Gynaecology
30%
29%
13%
Paediatrics
20%
30%
22%
Key Findings
W&C Division
KF22 Percentage of staff
able to contribute towards
improvements at work
KF23 Staff job satisfaction
KF24 Staff
recommendation of the
trust as a place to work or
receive treatment
OVERALL
61%
68%
62%
Obstetrics &
Gynaecology
59%
67%
60%
Paediatrics
67%
70%
66%
Key Findings
W&C Division
KF25 Staff motivation at work
KF26 Percentage of staff having
equality and diversity training in last 12
months
OVERALL
75%
23%
Obstetrics & Gynaecology
74%
22%
Paediatrics
77%
26%
Key Findings
W&C Division
KF27 Percentage of staff believing
the trust provides equal
opportunities for career progression
or promotion
KF28 Percentage of staff
experiencing discrimination at work
in last 12
OVERALL
88%
17%
Obstetrics & Gynaecology
86%
16%
Paediatrics
94%
16%
Local Engagement Action Plan
• Identify improvement opportunities from Strategic Priorities, Key Drivers & internal best practices - clear statement of objectives and measurable
results
• Define steps and work plan to achieve objectives - sequential/ parallel and milestones
• Establish a time schedule for each step and overall program - critical path and best/worst case scenarios
• Assign responsibilities for each step and overall program – management levels, dept/functional areas and third-parties
• Determine all resources required – personnel, materials, services and costs
Action plan for
(please write in area)
……………………………………………
…………………
Note: Aim to address a maximum of 3 – 4 improvement areas. Actions to address improvement area can be singular or multiple.
Improvement Area
Be specific. Include brief rationale.
Corporate/local focus?
Actions to address
improvement area
Be specific – avoid generalisations
Timescales
Lead-up, implementation &
evaluation timings?
Resource required
People, required budget,
where budget derived?
Who is responsible
Individuals & supporting
team?
Further advice & guidance
• Stress Policy
• NHS Employers – Engagement Tool-kit
• Occupational Health Department
• Live Well Work Well Website
http://www.heftlivewellworkwell.co.uk/
• HR Website
• HR Representative
• If you wish to view the Trust’s CQC National
Survey report go to
http://www.nhsstaffsurveys.com/cms/