RSM/DSM Call August 1, 2014

Medtronic Confidential - Internal Use Only

Agenda

• Top 5 implementation best practices • MyGameLink – 1 more week!

•

New

resources • Q&A

Medtronic Confidential Internal Use Only

Top 5 Implementation Best Practices

Top 5 Implementation Best Practices

• Drive FFTI completion • Understand our cellular service • mSTAR 3.0

• Educate

every

associated clinic on the Account Setup Form • Educate clinicians on process when a LINQ patient gets a MDT device

Medtronic Confidential Internal Use Only

Drive FFTI Completion

Medtronic Confidential Internal Use Only

Cellular Connectivity

• The MyCareLink™ Monitor connects right out of the box using the best connection in the area (either 2G or 3G).

• There are 2 major systems used for cellular: CDMA and GSM. The MyCareLink ™ Monitor will only work using a GSM signal. – Verizon, U.S. Cellular, and Sprint are examples of major carriers using CDMA. – AT&T and T-Mobile are examples of major carriers using GSM.

• GSM is the most widely used cellular connection across the globe and covers approximately 90% of the US population.

• Usually, only 1 bar of cellular strength is required to complete a transmission

.

mSTAR 3.0 - Searching for Clinics

Medtronic Confidential Internal Use Only

REFRESH DATA!

Medtronic Confidential Internal Use Only

Reordering MyCareLink Monitors via mSTAR

Medtronic Confidential Internal Use Only

Complete Billing in mSTAR

Medtronic Confidential Internal Use Only

Make sure you’re connected

Medtronic Confidential Internal Use Only

Timing from mSTAR to CareLink

• Current average is 61 minutes – Includes several outliers of 24 hours due to billing portion not complete – Will continue to drop as 24 hour issue is resolved • Average of 46 minutes without outliers

Medtronic Confidential Internal Use Only

Reveal LINQ™ ICM Patients Implanted with a Medtronic Device

These patients may keep their same MyCareLink™ Monitor! Simply follow these easy steps: • Enter the new device serial number into the CareLink ® Network – you DO NOT need to enroll them as a new patient! • After this is updated,

instruct patient to do one manual setup transmission

• Remember to teach your patient how to use their monitor with their new Medtronic device

Medtronic Confidential Internal Use Only

Software Update Process: When Updates Occur

Software updates may occur: • The first time the monitor is plugged in (as long as the monitor is enrolled in the CareLink ® Network) • Every 15 days the monitor will look for any software updates if needed (monitor must be kept plugged in) • A forced update may take place if you unplug the monitor from the electrical outlet, then plug it back into the outlet • Medtronic will typically send updates 2-3 times per year

Medtronic Confidential Internal Use Only

Software Update Process: What Patients Should Do Important:

Patients should not touch the monitor during the update process • Wait approximately 20 minutes, then press the “Accept” button to display the start screen and initiate the interrogation process. • The system should “wake up” from the sleep mode when the “Accept” button is pressed. If the system remains unresponsive after 60 minutes, contact Medtronic Technical Support. The patient will see the following during a software update: After boot (5 min) “Sleep screen” Software Update Depending on the size of the update, the animated Software Update screen displays for about 10-15 minutes before rebooting.

Reboot Boot

FDN checks for updates and downloads Installing updates (system is busy)

Medtronic Confidential Internal Use Only

Reboot

(Happens automatically)

MyGameLink!

MyGameLink

• Launched MyGameLink on Monday and participation has been excellent so far!

•

Top 5 CSs per Area

will receive 100 Recognize! Points • The top district, Central New England, has over 5 million points – WOW! CS LEADERBOARD:

Dianna LaMar Leslie Daniels AC Gogburn Kim French Caryn Legros

TOP DISTRICTS:

Central New England

(5,092,800 points)

Northern New England

(4,908,700 points)

Northern Pacific

(4,569,500 points)

Southwest Florida

(3,708,800 points)

Atlanta East

(2,551,200 points)

Contest runs one more week, so please encourage your teams to keep playing!

17

Medtronic Confidential Internal Use Only

New Marketing Resources –

coming soon!

New Marketing Resources

• Earl Bakken – Welcome to Medtronic letter • Travel bag promotion (paying customers only) • Box stickers

Medtronic Confidential Internal Use Only

New Marketing Resources

• MyCareLink customer training presentation • Cellular connectivity flier • CareLink enrollment customer video • CareLink enrollment customer flier

*All of these new Marketing tools are still in the Regulatory approval process. Once approved, they will be added to Bluewire and promoted through Flipbook.

Medtronic Confidential Internal Use Only

Questions?