Transcript Avaya IP Office Training Presentation

Avaya IP Office Telephone System
End-User Training
Presented by: Teltek , Westminster, MD
1.866.9.Teltek
.
www.myteltek.com
.
[email protected]
5410 Features
Soft Keys
Menu Scroll
Programmable Keys
Exits Menu
Voicemail
Access
Hold
Speaker
Transfer
Conference
Button
Headset
Conference
Drop
Mute
Redial
Ringer/Handset/Speaker/Headset
Volume Control
1.866.9.Teltek
www.myteltek.com
Call Appearances
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Call appearances are necessary to make a call
When you lift the receiver, the dial tone heard is an internal dial
tone
To retrieve an outside dial tone, ‘9’ must be pressed before dialing
the number
Call appearance
screen
1.866.9.Teltek
www.myteltek.com
Call Park
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Call Park allows the user to hold the call in an ‘open access area’
where any user can access the call
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With the caller on the line, press either ‘CPark1’ or ‘CPark2’
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Let the desired recipient know which park the caller resides
Call Park
1.866.9.Teltek
www.myteltek.com
Intercom
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Press intercom button
Enter extension of person you are trying to reach
Upper right corner of display, press ‘Done’

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OR
Press intercom button
Directory option
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Type first few letters of person’s first name
Upper right corner of display press, ‘IDial’
1.866.9.Teltek
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Paging
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Lift handset

Use left/right arrows to scroll until Paging appears on display

Press Paging button
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Make announcement
Left/right arrow keys
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Do Not Disturb (DND)
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Use left and right arrow to display DoNotDisturb (DND) on the
display
Use corresponding toggle button to turn feature on and off
Left/right arrow keys
1.866.9.Teltek
www.myteltek.com
Visual Voice
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Allows user to view voicemail box from display on the phone
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Allows you to fast forward and back up within message

Displays Number of voicemails

New

Old

Saved
1.866.9.Teltek
www.myteltek.com
Speaker Phone
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Full duplex speaker which allows you to listen and speak
simultaneously
Can start dialing and speaker will automatically engage
Speaker
1.866.9.Teltek
www.myteltek.com
Headsets
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With Avaya certified headsets, user does not need to press
‘Headset’ button on phone
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Usage ranges approximately 150 feet from base phone

Press button on side of headset to activate

Use phone key pad to complete call
1.866.9.Teltek
www.myteltek.com
Headset button
Volume
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Volume button controls
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Speaker Volume
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
Ringer Volume
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
Press up or down arrow until desired ring tone is heard
Handset Volume
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Engage speaker
Press up or down arrow until desired ring tone is heard
Lift handset
Press up or down arrow until desired ring tone is heard
Headset Volume
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
Engage headset
Press up or down arrow until desired ring tone is heard
Volume Control
1.866.9.Teltek
www.myteltek.com
Voicemail: Retrieving Messages
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Press voicemail button
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Enter extension number and press #
Enter password and press #
Press ‘2’ to Get Messages
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Press ‘0’ to skip header and listen to your message
Press ‘*3’ to delete message
Press ‘1’ to forward to another user
Voicemail button
1.866.9.Teltek
www.myteltek.com
Voicemail: Administering Personal
Greetings
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Press voicemail button
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Enter extension number and press #
Enter password and press #
Press ‘3’ to change your personal greeting
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Press ‘0’ to listen to your current greeting
Press ‘1’ to change a greeting
Press ‘3’ to activate a greeting
Voicemail button
1.866.9.Teltek
www.myteltek.com
Conferencing
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The 5410 can conference up to 3 callers without degradation in
quality
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To conference callers using conference button
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To conference more than 3 callers, we recommend using the conference bridge
Have first caller on the line
Press conference button and dial number
Once caller is online, press conference again and callers will be bridged together
Repeat above steps to add additional callers
The last person added to the bridge can be dropped using the Drop Key
Conference
Drop
1.866.9.Teltek
www.myteltek.com
Call Forward
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From phone to be forwarded
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dial * 07 * 9 xxx.xxx.xxxx #
2 beeps indicate success
** This stores number in users configuration
To activate,

press forward button on phone


OR
*01 to turn on and *02 to turn off feature
1.866.9.Teltek
www.myteltek.com
Setting Up Speed Dials
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Press one of the four Soft Keys
Press the ‘Options’ key (second from the right)
Use left/right arrows to scroll until ‘Speed Dials’ appears in display
window
Press ‘Speed Dials’ key
Options Key
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Call Log
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The Call Log displays missed, answered, outgoing calls as well as
the time of call
Press one of the 4 soft keys
Select Log (Second from Left)
Select which type of call you are searching
Use left/right arrow keys to search calls under that heading
Press the key to the right of the number to display call details
Log Button
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Ring Options
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Ring options allows user to adjust ring tone and message indicator
light
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8 different ring patterns
Flashing message lamp
Press soft key
Select ‘Options’

Ring options
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Use left/right arrow keys to view different options
Identify desired ring tone and press save
Options key
1.866.9.Teltek
www.myteltek.com
Accessories and Options

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Customized communications
solution that will give your
company a competitive
advantage.
In Partnering with Avaya, Teltek
provides a wide variety of new
phone systems, applications,
maintenance options, and
accessories that will empower
your business to communicate
more effectively.
1.866.9.Teltek
www.myteltek.com
Questions??
1.866.9.Teltek
www.myteltek.com
About Us:
“We Look Forward to
Serving You”
Teltek Systems, Inc. is a second generation,
family owned and operated
telecommunications solutions
integrator. As a Certified Avaya
Business Partner, Teltek’s
knowledgeable staff specializes in
current Voice over Internet Protocol
(VoIP), digital, hybrid, and key telephone
systems in the small to mid-sized market
place. Teltek distinguishes themselves
by offering one-stop service and bundling
a large variety of products and services
such as: communications architecture
and consulting, unified messaging,
mobility solutions, voice and data cabling
and local, long distance & internet
brokerage services.
1.866.9.Teltek
www.myteltek.com