Transcript Elizabeth Stuart's Untangled Feedback Presentation (4/20/12)

Untangled Feedback
Educational Leaders Breakfast
April 20, 2012
MedHub 1
• Best parts:
– Fantabulous!
– Working at an advanced
– Strong judgment; very intuitive
• Suggestions for improvement:
– None
MedHub 2
• Best parts:
– Hard working
– Good job for an early rotation.
– Skills will probably come with more practice
and experience.
• Suggestions for improvement:
– Keep practicing
MedHub 2
• Confidential Comments
– Below expected level but still early in training
– Missed the correct number repeatedly
– Needed to aim higher in some cases but lower
in others
– Will hopefully improve with more experience
– Perhaps an advisor could help
MedHub 3
• Best parts:
– Struck me as very receptive to the feedback I
provided around guessing the correct number
– Applied suggestions readily to improve guesses
• Suggestions for improvement:
– Continue to practice framing the number
broadly at first, then narrowing down, as we
discussed
Untangled Feedback
Behavior vs. Interpretations
Behavior
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Clear
Concrete
Observable
Unambiguous
Specific
Measurable
Quantifiable
Interpretations
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Usually negative
Vague
Subjective
Ambiguous
Often inaccurate
Adapted from Dwyer, 2009
Avoid Interpretations
“I barely know what’s going on in my
own head, and I have special access to
that.”
Charles Dwyer, PhD
Influencing People Skills Lab
LPCH, July 2009
Untangled Feedback
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Describe behavior
Explain the impact of behavior
Don’t guess at intentions or internal states
Take responsibility impressions & interpretations
Acknowledge gaps between intentions, internal
states and outward impressions