Transcript Employability Skills PowerPoint

CUSTOMER SERVICE
DEALING WITH PEOPLE BY BEING
• Courteous
• Polite
• Professional
BE FLEXIBLE
PRIORITIZING GOALS
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Do most important things first
Don’t put off unpleasant things
Watch deadlines
Multi-tasking
ANGER MANAGEMENT
• Take a deep breath
• Count to ten
• Calm down
TWO WAY
COMMUNICATION
“If you were suppose to
talk more than we listen,
we would have two
mouths and one ear.”
Mark Twain
BE A TEAM PLAYER
DEPENDABILITY
Can we count on you?
BE PUNCTUAL
• Show up for work on time
• Don’t take long breaks
• Don’t sneak away early
LOOK PROFESSIONAL
INITIATIVE
• It is ALL your job!
• It wasn’t raining when Noah built the ark!
ACCEPT SUPERVISION
BE A PROBLEM SOLVER
BE RESPONSIVE TO CHANGE
• The only thing that is consistent is change.
• I can adapt to any change as long as it
doesn’t involve me.
FOLLOW DIRECTIONS
• Listen carefully!!!
• Ask questions when you don’t understand