Transcript Professional Development

Professional
Development
Many Roads to the Happy
Place
Focus on the beginning and end
Think of the target population
Motivation
Needs
Wants
Fears
Think of the happy place
Training focuses on the
path without thinking
of the traveler or the
happy place.
Many ways through the forest
Small bites are easier to eat (SBEE)
Multiple mediums
Plans for support – what when it breaks
Models
Sharing is good
CoP – teach each other
Rewards
Planning time is well spent
Observe people
Ask about problems
Ask about solutions
Rapid prototype
Shoot wide then narrow
Training is
fundamentally
flawed as a
primary
intervention
A Flawed Intervention
Theoretically flawed
Behaviorist vs. Constructivist
If I teach you the pieces, you will
know the whole
Doesn’t work for problem
solving
When to use which
function
KM suffers same fate
Many pieces…how put
them together
A Flawed Intervention
Strategically flawed
Reactive and
conservative
No new strategies..
just new delivery
(web based, LO)
Place to turn for a
solution?!
Has become
marginalized
A Flawed Intervention
Tactically flawed
Cost of taking
people away from
job
Retention – bucket
of water
Can’t build –
SME’s can’t
afford time
Summary
No innovation in crisis.
Can’t provide direction or
solution.
Only innovations in delivery.
Important distinction
Learning and training are NOT
synonymous
Training is a thing
Learning is a verb
We can develop training
We can only hope to SUPPORT
learning
There will always be
training
Established set of facts
Stable enough for good ROI
Intangibles – espirit d’ corps
What do we need to do?
Training is one of several interventions..
really.. a small screwdriver in the toolbox
Look at different classes of intervention
Performance support tools
Minimal training with performance
support
Nurnberg Funnel
Coaching/mentoring
Performance support systems