Transcript Report from urban Vision

HIGHWAY INSPECTION CRITERIA
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All roads are inspected at least twice a year.
The intervention criteria identifies all trips on the footway over 25mm to be
actionable
and
all potholes over 50mm in the carriageway.
Normal response times are “within 28 days” however where is an immediate
danger to life and limb these are reduced to 2 hr and 24 hr.
100% of all 2 hour and 24 hour responses are now completed within timescale.
Within a year of Urban Vision’s creation an inspection regime was set up to inspect
every minor works job carried out. Deficiencies are also picked up by the Safety
Inspector at the next routine inspection (1 month / 3 months / 6 months).
FAULT REPORTING
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Emergency and urgent works (2 hour / 24 hour) are handled via the call centre.
Remaining works are organised into area batches.
All customer reports are logged via the Customer Services module within Confirm.
Customer feedback for all enquires is recognised as being an an important issue.
Although public satisfaction surveys are now carried out as part of the capital
programme this has not yet been extended into revenue works.
WORKS ORDER SUMMARY
Salford City Council
Urban Vision
2002 / 3
2003 / 4
2004 / 5
2005 / 6
2006 / 7
2007 / 8
2 hour
337
1,537
3,535
2,576
1.157
1,296
24 hour
597
387
60
0
228
199
6 weeks
44
569
6,799
0
0
0
28 days
0
0
0
7,288
5,688
7,330
3 months
1,057
2,278
43
34
12
5
Total
2,035
4,771
10,437
9,898
7,085
8,830
2 hour
201
93
5
0
2
0
24 hour
738
587
72
249
455
266
6 weeks
30
154
2,273
53
8
0
28 days
0
0
5
2,097
3,262
4,726
3 months
1,421
1,036
22
12
4
0
Total
2,390
1,870
2,377
2,411
3,731
4,992
Grand Total
4,425
6,641
12,814
12,309
10,816
13,822
Footway
Carriageway
HIGHWAYS & HOUSING - SUMMARY OF CLAIMS COSTS
4,000,000
3,500,000
3,000,000
Pounds
2,500,000
2,000,000
1,500,000
1,000,000
500,000
0
1998_99
1999_00
2000_01
2001_02
2002_03
2003_04
Financial Year
2004_05
2005_06
2006_07
2007_08
PERSONAL INJURY ALL SURFACES
70
60
50
40
30
20
10
0
5
6
7
05 05 -0 05 05 05 06 06 -0 06 06 06 07 07 -0
n- ar- ay ul- ep- ov- an- ar- ay ul- ep- ov- an- ar- ay
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J
J
J
M M
J
M M
M M
S
N
S
N J
Injury
Linear (Injury)
TOTAL NUMBER OF CLAIMS RECEIVED
1400
1200
1000
Number
800
600
400
200
0
1998/99
1999/00
2000/01
2001/02
2002/03
2003/04
Financial Year
2004/05
2005/06
2006/07
2007/08
CLAIMS BY SURFACE
60
50
40
Carriageway
Footway
30
Linear (Footway)
Linear (Carriageway)
20
10
0
J
-0
an
5
5
-0
r
Ap
l-0
Ju
5
ct
O
5
-0
J
6
-0
an
6
-0
r
Ap
6
7
6
7
-0
t -0
r-0
l-0
n
c
p
u
J
O
A
Ja
INVESTMENT CASE - PAYOUT AGAINST TRIPPING CLAIMS
Previous Agreed
Provision (2004/5)
£5,000,000
£4,500,000
Forecast Payout (with
projected saving)
£4,000,000
£3,000,000
Actual Payout
£2,500,000
£2,000,000
£1,500,000
£500,000
Linear (Forecast
Payout (with projected
saving))
£0
Linear (Actual Payout)
/1
1
20
10
/1
0
/9
Year
20
09
20
08
/8
20
07
/7
20
06
/6
£1,000,000
20
05
Value
£3,500,000
STREET LIGHTING
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The response time for street lighting faults is “within 5 days”
Inspection service provided by an external contractor since October 2005.
Inspection regime is a twenty-day cycle from April to the end of September and a
ten-day cycle from October to the end of March.
Outages are sent electronically to Highway Services by 10-00am on the following
morning.
Faults are then batched and allocated to repair teams.
When Urban Vision was formed the average response time was 10.2 days
consequent improvements have reduced this to below 5 days.
Confirm system is now being cleansed which should yield further benefits.
ILLUMINATED TRAFFIC SIGNS
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Historically the maintenance of illuminated traffic signs has been under funded.
Existing “burn to extinction” policy relies heavily on fault reporting by members of
the public.
Urban Vision believe that this does not provide best value.
The preparation of a full data set including the type and location of signs is
currently underway.
Much of this work has now been completed and Urban Vision will shortly switch the
maintenance regime to a cyclic schedule.
Cycle time will be determined by the existing budget.
CURRENT PROJECTS
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Street lighting Investment Case.
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Improved Maintenance Regime (lower intervention criteria).