Transcript PCI Training PowerPoint

Viterbo University
Credit Card Training
Updated 5-23-16
Credit Card Training
Who should view this presentation
 Employees who collect credit card information
 Employees who process credit cards
 Employees who handle or store credit card
information
Processing Procedures that apply to
all card situation
 Only VU employee trained in CC compliance should
handle credit cards
 Process CC within 24 hours or as soon as possible.
 Process CC with an approved swipe machine, OPC via
Colleague or Virtual Merchant
 Provide a receipt only when requested
 All receipts must contain truncated numbers i.e.
XXXX-XXXX-XXXX- 1234
Processing Procedures Page 2
 Settle all batches daily
 Report any suspected cards to your immediate
supervisor
 Never leave cardholder data laying around
 Never accept CC information via email
 Store CC information in a secure location
 If you have any questions on processing CC, contact
your supervisor
Processing In-Person CC
 Process all CC within 24 hours or as soon as possible
 Review signature on the CC and make sure they
match
 Provide a truncated receipt upon request (not
required for student payments)
 Destroy forms within 180 days of processing
Processing Over-the-Phone CC
 Process CC within 24 hours or as soon as possible
 Collect the following information
 First and Last Name
 Billing Address Including Zip Code
 CVV number (REDACT AS SOON AS PROCESSED)
 Use Phone order form
 Destroy forms within 180 days of processing
Processing CC by Mail
 Process CC within 24 hours or as soon as possible.
 Collect the following information
 First and Last Name
 Billing Address Including Zip Code
 CVV number (REDACT AS SOON AS PROCESSED)
 Document or show it was via Mail
 Destroy forms within 180 days of processing
Processing BO Online CC
 Reconcile and settle OPC batches.
 Do not maintain/store any reports with non-truncated
CC numbers on them.
 Only Business Office may approve online collection of
CC information
Processing CC by Fax
 If you receive a CC by FAX, process it using the “ By
Mail” method and inform the customer that this is a
one-time event and to not submit information in this
method in the future.
Fine Arts SABO System
Fine Arts Only
 Run daily reports as needed.
 Reconcile daily purchases.
 Do not maintain/store any reports with non-truncated
CC numbers on them.
Collecting CC Information by Email or
Instant Message
 If you receive CC information via Email or Instant
Message, process it using the “ By Mail” method and
inform the customer that this is a one-time event and
to not submit information in this method in the
future. Please delete the email after the cc is
processed.
Offices that Collect CC information
but do not process the CC
 Securely store all CC information
 If off campus, forward all CC information to the
Business Office as soon as possible using
overnight mail with tracking capabilities
 If on campus, hand deliver all CC information to
the Business Office
 Limit access to cardholder information to only
authorized individuals.
 Never transmit CC information electronically