下載/瀏覽

Download Report

Transcript 下載/瀏覽

組員
497C0082
497C0084
497C0128
497C0153
497C0155
陳穗寧
蘇哲緯
顏健哲
林宜姍
陳巧慧
Part 1
(In consultation center)
Guest1:How can I get to the best view of the
cascade waterfall?
Bernie:If you follow this path, you’ll get there.
Guest1:Can I swim there?
Bernie:We advise against it. There are quite a
few sharp rocks on the bottom. But if
you want to swim, go down stream
about half a kilometer. You’ll find a small
waterfall with sandy bottom pools. You
can sunbathe on the flat rocks there, too.
(Guests 2 and 3 approach)
Guest2:Excuse me, we’re here for the weekend
but someone didn’t make hotel reservation.
Guest3:I keep telling you, we can sleep in the car.
Bernie:You won’t have to resort to that! There are a
few motels in the area. What’s your price
range?
Guest2:Money’s no object. I’m just interested in
getting some R&R this weekend.
Anyway, he’s paying.
Bernie:The overlook Inn is the best we’ve got. It’s
upstream from the falls and each room has
panoramic view of the mountains. They’ve got a
full service spa, too.
Guest3: All right with you?(Guest2 nods.)
Do you have their number?
Bernie: I can do one better. Here’s their
brochure with a discount code.
Guest2: (looks at brochure) Second night
half off. Call them now!
Guest: OK! Thank you.
Bernie: Don’t mention it.
Part 2
(On the phone)
Joan: Good evening. Yellow Tail Restaurant.
Joan speaking.
Caller: Hello. I’d like to make reservation for two
for tomorrow evening at eight o’clock.
Joan: I’m sorry, sir. We are booked at eight, but
I can seat you at eight forty-five.
Caller: That’ll be fine. Can we sit near the back,
where the couches are?
Joan: Of course, sir. I’ll make a note of your
request. Our policy is to hold the table for
ten minutes; after that, your table is
forfeited.
(Joan hangs up phone, greeting arriving guests)
Becca: Hi. We have a reservation for there.
Joan: And your name, ma’am?
Becca: Becca Sieger.
Joan: I’m sorry. I don’t see a reservation under
Becca Sieger. But I do see one under a
Charles Seiger.
Becca: Yes, that would be us.
Joan: Ah, yes. We’re preparing your table now,
Ms Seiger. (listens to headset)
Joan: Excuse me, your table is ready. Please,
follow me. Have you dined with us before?
(both nod) That’s wonderful. This evening
Chef Yong has prepared a roast lamb
complemented by a risotto, served with a
salad dressed in a ginger vinaigrette.
Becca: That sounds heavenly.
Charles: We’ll need a few minute. We’re waiting
for a friend.
Joan: Certainly. Your server will be with you in a
moment to take your drink orders.