Transcript 9.4.12 FM CalWORKs Webinar - Child & Family Policy Institute of

Welcome to the
FM/CalWORKs Webinar!
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Collaboration at the Front End:
How Linkages Supports Prevention
and Early Intervention
Linkages Shared Learning Webinar #7
October 2, 2012
with Leslie Ann Hay of Hay Consulting
Agenda
• Family Maintenance & CalWORKs
An overview of the opportunities and challenges for establishing
and maintaining coordinated services for FM/CalWORKs families
• Best Practices for FM/CalWORKs families
County innovations by Madera, Stanislaus and Los Angeles
• Open Forum About Key Challenges
Dialogue about maintaining coordination through case transfers
and shifting expectations with service providers
Family Maintenance and CalWORKs
Client Identification
Match List
Case by case @ CWS intake
Case by case @ CalWORKs intake
Case by case @ FR to FM transfer
Staffings (no
family present)
Cover
CWS Integrated
WtW
WtW
Sheet/Summary
Plan
Plan
Plan
Plan
Plan
Plan
Collaborative
Meeting
TDM
MDT
MCPC
Coordinated
Case Plan
Exchanged
Summarized
Integrated
CalWORKs ends
CWS ends
Both end
Collaboration
at Case Closure
FM/CalWORKs:
• Opportunities
– FM families tend to be
more open to family
engagement
– Teaming increases
support for families to
reach their goals
– Collaboration expands
the scope of available
resources
• Challenges
– Services are time-limited;
need for quick client ID
– Communication with
Linkages partner at
caseworker transfers
– Coordinated case plans
shift expectations for
service providers
Family Maintenance and CalWORKs
MADERA
Client Identification
Collaborative
Meeting
Coordinated
Case Plan
Collaboration
at Case Closure
Madera
Client Identification Process
Terry Hurt, Psy.D, CalWORKs
• Central Database to Identify Linked Clients
• Data includes:
–
–
–
–
CWS/CMS
C-IV
IHSS
Public Guardian
• Form: screenshots to follow
Madera
Title
Presenter
• Bullet Points
Madera
Documentation
Presenter
• Bullet Points
Madera
Documentation
Jeff Dent, MSW, Child Welfare Services
Document on:
http://www.cfpic.org/toolkit/ Index of Attachments
• Madera County Department of Social Services Linkages: Policy &
Procedure Guide – Generic
• Linkages Referral Staffing Narrative
• Madera County Linkages/AB429 Coordinated Case Plan For
Stabilization of Families
• Monthly Linkages meeting including Child Welfare, Welfare to
Work and Eligibility(Staff, Supervisors and Managers)
Madera - Linkages Flow Chart
WTW SW
WTW
Intake Screener
Referral
6 mths
ER
Investigation
ER SW
SW &
WTW
Case
Manager
Linkages
Staffing
Joint Case Plan
Office Assistant
12 mths
18 mths
Open case
Close Case
Close referral
Questions & Comments
• Madera
Family Maintenance and CalWORKs
Client Identification
STANISLAUS
Collaborative
Meeting
Coordinated
Case Plan
Collaboration
at Case Closure
Stanislaus
Coordinating With Support Service Providers
Bergen Filgas, Program Manager, Child Welfare Services
Lori Gray, Family Services Specialist, CalWORKs
Stanislaus County
Client identification:
⃘ Integrated Services Screening Tool
⃘ Case Staffing Referral Form
⃘ Coordinated Contact Sheet
⃘ Behavioral Health Screening Tool
Time Lines:
⃘ First six months
⃘ Bridging activities
⃘ Beyond
Stanislaus County (cont.)
Behavioral Health Services
On site
⃘ AOD
⃘ Domestic Violence
Counseling
⃘ Mental Health
Off Site
⃘ AOD
⃘ Clean and
Sober Living
Questions & Comments
• Stanislaus
Family Maintenance and CalWORKs
Client Identification
Collaborative
Meeting
LOS ANGELES
Coordinated
Case Plan
Collaboration
at Case Closure
Los Angeles
Family Preservation Protocol
Alma Vega, Department of Public Social Services (DPSS)
David Yada, Department of Children and Family Services (DCFS)
• Linkages Family Preservation (FP) Protocol for FM/CalWORKs
families who are Welfare-to-Work Eligible
• Automation around this service coordination
• Desk Guide
Los Angeles
• Target Population: Parent has an open CalWORKs case
who is eligible to GAIN and volunteers for DCFS’ Family
Preservation (FP) services.
• Partners Involved: Child Welfare worker, Child Welfare
Community Based Liaison (CBL), Welfare-to-Work
(WtW) worker, and DCFS contracted FP Agency.
• Automation: The referral process and coordination of
the Multi-Disciplinary Team (MDT) Meeting through a
DCFS FP web-based system.
CSW
Requests
approval for
FP Services.
CBL
DCFS CBL
CBL approves
FP services &
assigns to FP
agency.
CBL/Unit Clerk
Is the FP family open
to CalWORKs?
If no, there will be no Linkages FP
service coordination – not a mutual case.
Yes
Updates DCFS 800 with CalWORKs
“YES” to auto generate referral (GN
2016) to GAIN FP Liaison of potential
mutual client.
GAIN FP Liaison
Processes GN 2016 on FP system verifying parent’s
GAIN eligibility. If eligible, confirms FP service
coordination & assigns case to GAIN FP GSW.
FP Agency
CSW Worker
GAIN FP GSW
Participate in Multi-Disciplinary Case Planning Committee (MCPC) meetings held for mutual cases to
coordinate services. Ongoing service coordination until FP terms or family is no longer a mutual case.
DCFS CSW
After initial MCPC meeting,
updates CWS/CMS via Linkages
Special Project Code “Linkages Mutual Clients.”
FP Family Centered Services
System
FP Agency schedules MCPC meeting
on FP system, initiating automatic
email notification to CSW, GAIN FP
GAIN FP GSW
Updates FP system after MCPC meeting.
Tracks on GEARS ongoing FP service
coordination and services/referrals
provided through GAIN.
Los Angeles (continued)
Child Welfare’s CBL initiates the referral (GN 2016) to the WtW
Linkages Liaison through an automated email when a CalWORKs
parent is assigned to the DCFS contracted FP Agency.
From: [email protected]
Sent:
Monday, October 25, 2010 4:24 PM
To:
[email protected]; [email protected]; [email protected];
[email protected], [email protected]
Cc:
[email protected]; [email protected]; [email protected]
Subject:
A Linkages case has been initiated by DCFS - FP CASE ID: 1234567
A Linkages case has been initiated.
FP Case ID: 1234567
Leader Number: AABB123
GAIN Office: San Gabriel Valley (III)
Agency Assigned: ASSISTANCE LEAGUE OF SC - METRO NORTH (29)
Please use the following link to logon to the Family Center Services System for details.
For Network Agency click on Network Agency Logon
For DCFS & DPSS users click on DCFS User Logon
Los Angeles (continued)
WtW Linkages Liaison processes the referral (GN 2016). Liaisons have access only
to the cases assigned to their office. NOTE: FP agencies only have access to
cases assigned to their agency.
Los Angeles (continued)
The referral (GN 2016)
is processed by
confirming whether or
not it is a Linkages
case, eligible to FP
service coordination.
FP Linkages cases are
assigned to a FP WtW
worker.
Los Angeles (continued)
The DCFS
contracted FP
agency is the lead
in coordinating
MDT meetings. FP
agency schedules
MDTs for FP
Linkages families
via the DCFS FP
web-based system.
An automatic email
is generated to all
key partners.
From: [email protected]
Sent:
Tuesday, October 26, 2010 1:58 PM
To:
[email protected]; [email protected]; [email protected],
[email protected]
Cc:
[email protected]; [email protected]; [email protected];
[email protected]
Subject:
A MCPC Meeting has been scheduled by ASSISTANCE LEAGUE OF SC METRO NORTH (29) - FP CASE ID: 1234567, meeting time: 10/28/2010 01:00 PM -03:00 PM
A MCPC meeting has been scheduled.
FP Case ID: 1234567
Leader Number: AABB123
GAIN Office: Beverly Sub-Office (IV)
Agency Assigned: ASSISTANCE LEAGUE OF SC - METRO NORTH (29)
When: 10/28/2010 01:00 PM - 03:00 PM
Where: MCPC Meeting Room - 15440 Imperial Hwy, Norwalk CA 90650
Please use the following link to logon to the Family Center Services System for details.
Los Angeles (continued)
• Other automatic emails generated are:
 Case is transferred from one WtW office to another.
 When there is a MDT meeting change (e.g., rescheduled, cancelled,
location change, time change).
• Service coordination that occurred at the MDT meeting and services to be
provided through WtW are documented on the FP web-based system.
• Service referrals are tracked through each
department’s respective system (CWS/CMS,
WtW/GEARs).
• FP Automated Process Desk Guide: See CA
Linkages Toolkit, Index of Attachments Link,
under Sustainability Toolkit Section.
Questions & Comments
• Los Angeles
Quick Tips for Accessing Forms
www.cfpic.org/toolkit
The Linkages Toolkit home page has two quick
routes to forms:
• Index of Attachments
• Search
Maintaining Coordination Through
Case Transfer
Challenges:
– Continuity of information & knowledge about the
case
– Tracking worker assignment changes
– Centralized documentation
How have you addressed these challenges?
What’s worked?
What lessons have you learned?
Shifting Expectations with Service
Providers
Challenges:
– Service plan goals may be broader in coordinated
case plans
– Gaining service provider agreement to serve this
linked population & meet dual goals.
How have you addressed these challenges?
What’s worked?
What lessons have you learned?
Follow Up: we’ll email with…
– Copy of this PowerPoint
– Updated Linkages Coordinators Directory
– Webinar Schedule 2012
Next Webinar
– November 6 – Data Management
– Cathy Murnighan will send registration link
Questions?
[email protected]