Transcript Discussion
Working Knowledge A Discussion Karthik Gaekwad Graduate Student, Computer Engineering Summary of the chapters • • • • • Positives: Easy to read for a beginner The content is general so it can be read Examples of what worked and what didn’t Chapter summaries at the end of each chapter Summary of the chapters • Negatives • Not enough technical detail (Technologies for Knowledge) Outside research: • ITC and the coal fire project • Knowledge Management jobs • Knowledge transfer when someone resigns ITC and the Coal fire project • ITC: International Training Centre for Aerial Survey • Located in the Netherlands, Europe • Had a research project to minimize the number of underground coal fires during mining • The knowledge had to be transferred inside the company and then to the client (People’s Republic of China) ITC and the Coal fire project • Inside ITC – Easier: Group of 10 – Internal Research Seminars – Newsletters • European Researchers – Publications – Reports – Theses ITC and the Coal fire project • Transfer to the PRC • Training engineers, researchers, fire fighters, managers – Research Supervision – On the job training – On site workshops – Seminars – Short courses Knowledge Roles: • A quick lookup on www.monster.com • Knowledge Management positions. • Knowledge Management Consultant at Accenture Knowledge Management Consultant • Interacting with customer personnel to identify business objectives turn them into a KM strategy. • Defining customer’s requirements to achieve KM objectives. • Develop and implement effective KM governance approaches. • Design and implement effective KM processes and integrate them with client’s business processes. • Develop and implement effective content architectures and taxonomies. • Identify and implement appropriate technology tools to implement client’s KM program. • Understanding key barriers to KM behavioral change and developing effective change management programs. Knowledge Transfer • Facts of knowledge transfer during a resignation • Strategies for a company that is losing an employee who has knowledge about the workings of the company – Exit Interviews – Try and hire the employee into another position – Or use him as a consultant References • ITC and the coal fire project: http://www.isprs.org/istanbul2004/comm6/papers/702.pdf • Monster Jobs: www.monster.com • Exit Interviews: http://dictionary.reference.com/search?q=pragmatics