Transcript Discussion

Presented by Laila Haidar
Working Knowledge
How Organizations Manage What They Know
Chapter 1- Chapter 4
Discussion
Occurring Themes

Knowledge is People

The Authors Describe Knowledge
Management Using Real Scenarios and
Practices
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My Critique
Pros
Easy to Read
 Examples
 New Ideas

Cons

No Pictures
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(1)
An Interview with the Authors
There are a number of knowledge management books on the
market right now. How is Working Knowledge different from
others?
“ … We took for granted that managing
knowledge is important and set out to tell
companies how to do it successfully.”
Tom Davenport
Larry Prusak
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(2)
Book Review by Jeff Moad
“Unfortunately, the author has less success
spelling out the specific dollar-and-cent benefits
that companies can expect from knowledge
management projects.”
“Its disappointing, however, that the writers did
not draw stronger, more direct connections
between knowledge management and
technologies and disciplines important in
pursuits such as data warehousing.”
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(3)
Book Review by William Ives
“This latest book by Tom Davenport and Larry
Prusack provides some very practical advice
and useful case example on putting ideas to
work. The central theme is the symbiotic
relationship of the gurus, who generates ideas,
and the idea practitioners, who enable
sustained business impact from ideas.”
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Sources
(1)
http://www.brint.com/km/davenport/working.htm
(2)
How to know about knowledge. By: Moad, Jeff. PC
Week, 06/15/98, Vol. 15 Issue 24, p128, 3/5p, 1bw
(3)
What's the Big Idea? Creating and Capitalizing on the
Best of Management Thinking (Book). By: Ives,
William. KM Review, Jul/Aug2004, Vol. 7 Issue 3, p3232, 3/5p
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