Transcript 2010 Leadership Academy Projects B&F Forum Review October 21, 2010

2010 Leadership Academy Projects
B&F Forum Review
October 21, 2010
Project Summary
Benchmarking Best Practices within Business & Finance
The Relationship Between Employee Satisfaction and Customer Satisfaction
The Linkage Analysis, 3 Key Dimensions, Selection Criteria
Eleven Targeted Units
University Human Resources
• HRD
• HRRIS – Info Srv/Comp Support
• HRRIS – Srv Ctr/Benefits Trans
Finance
• Proc Srv, Accts Payable
• Fin Ops, Payroll
• Fin Ops, Stu Business Ops
Facilities & Operations
• Plant Ops, Electrical Shop
• Plant Ops, Roofing Shop
• DPS
Information Technology Ser vices
• AIS – Student Admin Systems
• AIS – Research Admin Systems
Findings & Recommendation
Supervisor
Effectiveness
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Setting the Tone
Communicating
Listening
Valuing
Recognition
Department
Commitment
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Flexibility
Team
Autonomy
Growth
Co-Worker
Interactions
• All for One,
One for All
• Fun in the
Workplace
Create a B&F Supervisor Network
• Supervisor On-Boarding
• Network Groups
• Web-Based Information
• Communication of Project Findings