Transcript Overview of Sun Life & FMLASource System

Integrated Website Training for FMLA
and Short Term Disability Administration
FMLA.SUNLIFE-USA.com
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From this Home Page you can check the status of claims for
FMLA, disability, or you can submit a claim online.
Log In or First Time User Registration
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First time users will need to register as a new user
with the website and establish an User Name &
password
New User Registration
You will need to know your Employee Number.
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*Once you have logged in, you will be directed to the following check status page.
FMLA Information
Basic FMLA
Rights
Information
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Commonly Asked
Questions
Commonly
Used Terms
FMLA Claim Status Review Page
Date
opened
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Request
number
Reason
for leave
Frequencies
For whom
the leave is
taken
(if applicable)
Links more
detail & to
report using
FMLA time
Number of
protected hours
Request link: General Information
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By clicking on Request under the View section, you will be able to see your
Personal Information, at the time of the request. This information will include
your demographic information, primary contact information, as well as work
information.
Request link: General Information
Also, in the view section, you will be able to see the General
Information of the leave request, including the leave request number
and status, the Initial Request information request, and the Leave
Information, which gives the leave reason and whom the leave is for.
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Viewing Leave Details
By clicking on Details under the View section, you will be able
to see the details of the leave request.
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Viewing Leave Details
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The details page will allow you to view the frequency(ies), the decision(s), the
date range(s), if certification was due, when it was received, and what leave
plans the leave is protected under.
Reporting Using FMLA time
You will not be able to report time beyond the end date of
the claim.
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Reporting Using FMLA time
Time will be reported in hours and minutes, for up to 5 days
at a time.
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Confirming Time Reported
You will need to confirm the time report is correct and confirm the time to
complete reporting time. If an error is received, the you will have the
opportunity to go back and correct the error before moving on. If the error
cannot be corrected via the website, the you will need to contact FMLASource
directly.
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Time Reported Successfully
Once the time has been successfully report, you will receive
a confirmation page. From this page, the you can return to
the check status page.
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Submitting a New FMLA Claim
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Reason For Leave (top of the page)
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Reason For Leave (Bottom of the page)
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Duration of the Leave
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Short Term Disability ?’s (Continuous Only)
Employees who
are applying for
Short-Term
Disability need to
complete some
additional
questions.
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Sucessful Claim Submission
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Once you have completed the request opportunity to print the appropriate
medical certification form to take to your doctor. FMLASource will also send the
documentation to you.
Letter History
The screen will display all the letters that have been sent to you. Here you can
verify dates and types of information that was sent.
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Questions
When in doubt call
877-SUN-FMLA.
Thank You!!!
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