Transcript NZ User Group Oracle Keynote.ppt

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Complete Open Integrated
Software Portfolio
Complete.
Open.
Integrated.
Acquisition of Best-in-Class Companies
~ $35 Billion in Targeted Acquisitions
Applications
Technology
Enterprise
Enterprise
Manufacturing
Industries
Performance
Management
Retail
Identity
Management
Comms
Content
Management
Banking
Middleware
Management
Insurance
Database
Utilities
Others
Systems
Management
Oracle Communications Footprint *Before*
Oracle
Non-Oracle
Oracle Business Applications
Marketing
and Sales
Product
Catalogue
Call Center
Mgmt
Analytics
Enterprise
Analytics
eCommerce
(Order Mgmt)
eSupport
(Self-Care)
eBilling
(EBPP)
Partner
Portal
Business Operations
Service Fulfillment
Provisioning
Operations
Analytics
Inventory Mgmt
CRM Analytics
Service Activation
Discovery
ERP Analytics
Reconciliation
Billing & Revenue Management
Assurance
Service
Delivery
Service
Assurance
Rating
Mediation
Pricing
Balance Mgmt
Billing
Revenue Control
Revenue
Assurance
Invoicing
Interconnect
Design
A/R & Collections
Settlements
Payments
Vouchers
Service
Creation
Environment
Service
Delivery
Platform
Corporate Administration
HR
Financial Mgmt
Asset Mgmt
Security Mgmt
Knowledge Mgmt
Infrastructure
Universal Data Hubs (Customer, Product, Asset)
Middleware and B2B Gateway
Carrier Grade Framework (e.g. Application Server, Database)
Help Desk
Oracle Communications Footprint *After*
Oracle
Non-Oracle
Oracle Business Applications
Marketing
and Sales
Product
Catalogue
Call Center
Mgmt
Analytics
Enterprise
Analytics
eCommerce
(Order Mgmt)
eSupport
(Self-Care)
eBilling
(EBPP)
Partner
Portal
Business Operations
Service Fulfillment
Provisioning
Operations
Analytics
Inventory Mgmt
CRM Analytics
Service Activation
Discovery
ERP Analytics
Reconciliation
Billing & Revenue Management
Assurance
Service
Delivery
Service
Assurance
Rating
Mediation
Pricing
Balance Mgmt
Billing
Revenue Control
Revenue
Assurance
Invoicing
Interconnect
Design
A/R & Collections
Settlements
Payments
Vouchers
Service
Creation
Environment
Service
Delivery
Platform
Corporate Administration
HR
Financial Mgmt
Asset Mgmt
Security Mgmt
Knowledge Mgmt
Infrastructure
Universal Data Hubs (Customer, Product, Asset)
Middleware and B2B Gateway
Carrier Grade Framework (e.g. Application Server, Database)
Help Desk
SolutionsUtilities
Map – Overall
View
Oracle’s
Footprint
: Before
Customer Channels
Quote & Proposal
Order & Contract Mgmt
Sales
Marketing
eBilling
Service
Call Center
Partner
Mgmt
Operational Functions
Analytics
Credit & Collections
Customer Asset Field Service
Meter Data
Management
Utility Asset Field Service
Enterprise Analytics
CRM Specific
Rating & Billing
Distribution
Management
Outage
Management
ERP Specific
SCADA
Operations Specific
GIS
Scheduling
& Settlement
Asset Management/
Work Management
Load Profiling
& Pricing
Retail
Transaction
Management
Energy Trading &
Risk Management
Corporate Administration
CPM
Financials
Indirect
Procurement
Facilities
Management
Human
Resources
Projects
Compensation
Infrastructure
Universal Customer Master
Data Hubs (Asset Hub, Product Hub)
Integration Framework (e.g. BPEL)
Technology [e.g. Spatial Database, Application Server, RAC, Oblix, Times Ten]
Oracle
Non-Oracle
HelpDesk
SolutionsUtilities
Map – Overall
View
Oracle’s
Footprint
: After
Customer Channels
Quote & Proposal
Order & Contract Mgmt
Sales
Marketing
eBilling
Service
Call Center
Partner
Mgmt
Operational Functions
Analytics
Credit & Collections
Customer Asset Field Service
Meter Data
Management
Utility Asset Field Service
Enterprise Analytics
CRM Specific
Rating & Billing
Distribution
Management
Outage
Management
ERP Specific
SCADA
Operations Specific
GIS
Scheduling
& Settlement
Asset Management/
Work Management
Load Profiling
& Pricing
Retail
Transaction
Management
Energy Trading &
Risk Management
Corporate Administration
CPM
Financials
Indirect
Procurement
Facilities
Management
Human
Resources
Projects
Compensation
Infrastructure
Universal Customer Master
Data Hubs (Asset Hub, Product Hub)
Integration Framework (e.g. BPEL)
Technology [e.g. Spatial Database, Application Server, RAC, Oblix, Times Ten]
Oracle
Non-Oracle
HelpDesk
Leadership
Communications
Healthcare
Education
Consumer Products
Engr & Construction
65 of Top 100
4 of Top 5
Fortune 500
20 of Top 20
Service Providers
Over 300 Leading
Providers
9 of Top 10
Academic
Universities
Industrial Mfg
Professional Svcs
Natural Resources
Travel & Transport
Utilities
9 of Top 10 Global
9 of Top 10 Global
IT Services Firms
16 of 21
Fortune 500
3 of Top 5 Airlines
in Fortune 500
13 of Top
20 Fortune 500
The Last 4 Years
•
•
•
•
•
•
•
•
•
•
1,000 to 9,500 Products
$10.1B to $22.4B Revenue
42,000 to 81,000 Employees
8,000 to 22,000 Developers
8,700 to 16,900 Sales Reps
200,000 to 300,000 Customers
12,000 to 19,500 Partners
2M to 6M OTN Members
90 to 425 User Groups
0 to 32 Advisory Boards
Oracle Database
• Database
• Database on Linux
• Embedded Database
• Data Warehousing
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Extreme Performance
Oracle Fusion Middleware
Leader in 18 Magic Quadrants
Leader in 12 Forrester Waves
More than 200 Product
Awards
Oracle Applications
•
•
•
•
Customer Relationship Management
Human Capital Management
Enterprise Performance Management
Supply Chain Management
•
•
•
•
•
Retail
Communications
Financial Services
Public Sector
Professional Services
• North America
• United Kingdom
Applications Unlimited
EBS 12
EBS 12.1
Enterprise
9.0
Enterprise
9.1
EBS 12.x
Enterprise
9.x
Since acquisition,
new versions of
applications product
lines have been
released
New versions are
on the horizon
Siebel 8.0
Siebel 8.1
Siebel 8.2
All backed by Oracle
Lifetime Support
EnterpriseOne
8.12
World
A9.1
EnterpriseOne
9.0
World
A9.x
Fusion 1.0
New Zealand Leadership Team
New Zealand Marketplace
• Customer Growth
• Product Growth
• People Growth
• Ecosystem Growth
New Zealand Trends
Competitive Advantage is Outside the 4 Walls
Business Intelligence
CRM Sales and Marketing
Supply Chain Planning
Procurement
Manufacturing
Human Capital Management
Financials
Enterprise Performance Management
Governance, Risk & Compliance
Transportation
Demand Planning
Product Lifecycle Management
Software as a Service
Social CRM
Demand Sensing
New Zealand Trends
Competitive Advantage is Outside the 4 Walls
CRM Sales and Marketing
Supply Chain Planning
ERP
Procurement
Manufacturing
HCM
Financials
Governance & Compliance
Transportation
COLLABORATIVE
Demand Planning
Product Lifecycle Management
APPLICATIONS
Software as a Service
Social CRM
Demand Sensing
New Zealand Trends
• Simplification
• Software as a Service
CRM is on the Move
Transactions
1988-1998
Analytics
Conversations
1998-2008
2008-2018
Looking Forward
Growth of SaaS
IDC Market CRM SaaS APAC
NZ CRM Customers
On Demand
CRM
34%
IDC estimates that the APAC SaaS CRM market will grow at
CAGR 37.2%, currently valued at US $124M and expected to
reach US $223M by 2010.
On Premises
CRM
52%
In ERP CRM
14%
Complete Open Integrated
• Insight
• Solution Value Assessment
• Software Consolidation
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Complete Open Integrated