Transcript WEEK 2 - COMMUNICATING IN A WORLD OF DIVERSITY.ppt
Communicating in a World of Diversity
© Prentice Hall, 2008 Business Communication Today, 9e Chapter 3 - 1
Communication in a Diverse World
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Diversity
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Individual characteristics
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Individual experiences Intercultural communication
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Cultural backgrounds
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Cultural differences © Prentice Hall, 2008 Business Communication Today, 9e Chapter 3 - 2
Opportunities in a Global Marketplace
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New customers New labor sources New job possibilities © Prentice Hall, 2008 Business Communication Today, 9e Chapter 3 - 3
Advantages of a Diverse Workforce
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Connect with customers Expand talent pool © Prentice Hall, 2008 Business Communication Today, 9e Chapter 3 - 4
Challenges of Intercultural Communication
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Language, nonverbal signals, perception patterns, values and beliefs
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Communicating with employees
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Motivating employees
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Promoting harmony and cooperation © Prentice Hall, 2008 Business Communication Today, 9e Chapter 3 - 5
Enhancing Sensitivity to Culture and Diversity
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Understanding the concept of culture Overcoming ethnocentrism and stereotyping
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Recognizing variations in a diverse world.
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Adapting to U.S. business culture © Prentice Hall, 2008 Business Communication Today, 9e Chapter 3 - 6
The Concept of Culture
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Shared system
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Beliefs
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Symbols
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Attitudes
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Values
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Expectations
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Norms © Prentice Hall, 2008 Business Communication Today, 9e Chapter 3 - 7
Characteristics of Cultures
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Automatic Coherent Complete © Prentice Hall, 2008 Business Communication Today, 9e Chapter 3 - 8
Negative Cultural Attitudes
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Ethnocentrism Xenophobia Stereotyping © Prentice Hall, 2008 Business Communication Today, 9e Chapter 3 - 9
Cultural Pluralism
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Avoiding assumptions Avoiding judgments Acknowledging distinctions © Prentice Hall, 2008 Business Communication Today, 9e Chapter 3 - 10
Recognizing Variations in a Diverse World
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Contextual
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Legal and ethical
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Social
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Nonverbal
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Age Gender Religion Ability © Prentice Hall, 2008 Business Communication Today, 9e Chapter 3 - 11
Cultural Context
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High-context and low-context
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Decision-making practices
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Problem-solving techniques
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Negotiating styles © Prentice Hall, 2008 Business Communication Today, 9e Chapter 3 - 12
Legal and Ethical Behavior
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Seek common ground
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Withhold judgment
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Send honest messages
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Respect differences © Prentice Hall, 2008 Business Communication Today, 9e Chapter 3 - 13
Social Behavior Differences
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Work and success
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Roles and status
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Use of manners
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Concepts of time © Prentice Hall, 2008 Business Communication Today, 9e Chapter 3 - 14
Nonverbal Differences
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Greetings and touching
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Personal space
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Facial expressions
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Eye contact
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Posture
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Formality © Prentice Hall, 2008 Business Communication Today, 9e Chapter 3 - 15
Age Differences
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Types of culture
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Youth-oriented
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Senior-oriented Cultural associations
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Power
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Respect
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Freedom © Prentice Hall, 2008 Business Communication Today, 9e Chapter 3 - 16
Gender Differences
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Existing workplace cultures Communication styles © Prentice Hall, 2008 Business Communication Today, 9e Chapter 3 - 17
Religious Differences
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Personal beliefs Inclusive workplaces © Prentice Hall, 2008 Business Communication Today, 9e Chapter 3 - 18
Ability Differences
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Assistive technologies
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Customers
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Colleagues © Prentice Hall, 2008 Business Communication Today, 9e Chapter 3 - 19
Adapting to U.S. Business Culture
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Individualism Equality Privacy and personal space Time and schedules Religion Communication style © Prentice Hall, 2008 Business Communication Today, 9e Chapter 3 - 20
Improving Intercultural Communication Skills
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Study other cultures and languages Respect communication styles Speak and write clearly Listen carefully Use interpreters or translators Help others adapt to your culture © Prentice Hall, 2008 Business Communication Today, 9e Chapter 3 - 21
Studying Other Cultures
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Social customs Clothing and food Political patterns Religious and folk beliefs Economics and business Ethics, values, and laws © Prentice Hall, 2008 Business Communication Today, 9e Chapter 3 - 22
Learning Languages
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Facilitate communication
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Promote business relationships © Prentice Hall, 2008 Business Communication Today, 9e Chapter 3 - 23
Respecting Communication Preferences
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Degree of formality
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Level of directness
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Writing or speaking © Prentice Hall, 2008 Business Communication Today, 9e Chapter 3 - 24
Writing Clearly
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Use simple, clear language Be concise (brief) Use transitional elements Address correspondence properly Cite numbers/dates carefully Avoid slang, idioms, and jargon Avoid humor or popular culture references © Prentice Hall, 2008 Business Communication Today, 9e Chapter 3 - 25
Intercultural Conversations
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Speak slowly and clearly Rephrase as needed Seek feedback Don’t patronize Double check for agreement © Prentice Hall, 2008 Business Communication Today, 9e Chapter 3 - 26
Listening Carefully
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Learn vocal patterns Show respect Ask questions © Prentice Hall, 2008 Business Communication Today, 9e Chapter 3 - 27
Using Interpreters or Translators
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Human beings
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Interpretation Cultural context Non-verbal cues Software
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Translation Words and phrases Gist of the message © Prentice Hall, 2008 Business Communication Today, 9e Chapter 3 - 28
Helping Others Adapt
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Speaking and listening
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Conference calls
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Face-to-face conversations Reading and writing
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Intranet sites
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Email and instant messaging © Prentice Hall, 2008 Business Communication Today, 9e Chapter 3 - 29