Transcript lecture 12 - is benefit management

Information Systems and
Organisations
Lecture12:
IS Benefit Management
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IS Benefit Management Lecture 12 - 12.2
Scope and Coverage
This unit will cover:
• Managing the achievement of IS benefits
• Review of key concepts
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IS Benefit Management Lecture 12 - 12.3
Learning Outcomes
By the end of this unit students will be able to:
• Understand the benefits management approach
• Describe the key concepts and content of the
module
• Revise for the examination
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IS Benefit Management Lecture 12 - 12.4
Contents
• Benefits management
• Key module content
• Emphasis – People , Technology and
Organisations
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IS Benefit Management Lecture 12 - 12.5
Benefits Management
• John Ward and Elizabeth Daniel
• Principles
-
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..start with objectives and manage based upon them
..measure benefits achieved continually
..recognise Business Changes (processes)
..recognise Enabling Changes (including I.T.)
..develop and implement I.T. enablers
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IS Benefit Management Lecture 12 - 12.6
Benefits Dependency Network - Method
IS/IT Enablers
5
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Enabling Changes
4
Business Changes
3
Investment Objectives
1.
Business Benefits
2
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IS Benefit Management Lecture 12 - 12.7
IT in GP
Practices
Security and
encryption
GP Access to
internet
Training GPs
Patient use
Telephone for
booking
IT Trainers for
Primary Care
Identify nonBooking
patients
National
Standards for
Encryption
Interface to
Medical records
E-Scheduling
system
IS/IT Enablers
Patient
Information
services
Patient Educ’
Programme
X-rays to be
Read in 24/48
hours
Decommission
Existing
system
Results posted
Electronically to
GPs
Enabling Changes
Patients to be
Included in
E-records
Business Changes
Example: choose and book
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Reduced costs
, lack of referral
Letters/calls
Improved
Patient
tracking
Improved
Patient
experience
Patients can
Get convenient
Appointment
Improved
healthcare
Reduced
Rejection of
referrals
Reduced
Unnecessary
X-rays
Reduce DNAs
Reduce unit
costs
Improve use
Of X-ray
Dept
Investment Objectives
Business Benefits
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IS Benefit Management Lecture 12 - 12.8
Module Content
• Topic content summarised in following document
• Topics Contents (available in the additional
documents pack)
• Exam will have a short business case and 5
questions
• You will answer Question 1 (worth 50 marks) and
TWO questions from the remaining 4 (worth 25
marks each)
• The topics content document indicates how the
topics may typically relate to questions
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IS Benefit Management Lecture 12 - 12.9
References
• Ward J, Daniel E. (2006) Benefits Management, John Wiley
and Sons. ISBN-13: 978-0-470-09463-1
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IS Benefit Management Lecture 12 - 12.10
Lecture 12 – IS Benefit Management
Any Questions?
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