Transcript 5.synetrix_your_network_asset.ppt

Your Network Asset
Synetrix
LGfL Technicians’ Conference
BT Centre, London
30th March 2009
And here today...
Arthur Bird, Account Director, LGfL
• Introductions, The Network & Services
Symon Lorenzo, Customer Services Manager
• CSC supporting you...
• ...and the support team in the Foyer. Come and
find us…It’s good to talk
www.synetrix.co.uk
Your London Network
• This is a tested partnership between:
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You the users
The 33 London LA’s
LGfL & Synetrix
Supporting other LGfL supply partners.
It’s enduring. We all have reason to be proud of it.
www.synetrix.co.uk
Enfield
Barnet
Haringey
Harrow
Waltham
Forest
Romford
Newham
Camden
Park
Royal
Tele
House
Hayes
Earls
Court
Welling
Lambeth
Bexley
Heath
Richmond
Lewisham
Merton
Croydon
Bromley
CORE
AP
Core Network Node
Purley
Aggregation Point (AP)
Core 10Gbps Links
Nodal Loop 1Gbps
www.synetrix.co.uk
Arthur
Network map with schools on it
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www.synetrix.co.uk
The Network Refresh
Programme
www.synetrix.co.uk
The Drivers for ICT in Schools
• Schools’ drivers
– Improve pupil to PC ratio
– Improve ICT throughout the school
– Embedding ICT into the curriculum
• Schools’ demand
– Reliable and consistent service
– Secure and safe WWW teaching and learning
environment
– Local flexibility and a fit to pupil development
– A vision to the future 2012 and beyond
• Schools’ long term focus
– Invest in technologies that will continue to be
cost effective as needs change
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All of us must be be prepared….
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A 21st Century Learning Environment
Content
Learning
Applications
Data & Integration
Security, Privacy & Access
Mobility and Home Access
Personalisation
Teachers & Learners
Learning Network
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A Step Ahead of You –
A Future Proof Investment
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Forward Planning
Web based applications require high availability
On the road to ‘in cloud’ computing
QoS enabled to support real time traffic
Mobility
Increasing collaboration
~£8M additional investment over the next 2 years
www.synetrix.co.uk
Network Refresh Programme
Testing & Rollout
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POC & Migration testing from April-June 09
Core deployment from July-August 09
Access rollout commence August 09
Edge Refresh Programme (CPE replacement) in
progress
Target Completion Date: September 2010
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Network Refresh Programme
Technology Upgrade
• Upgrade existing Juniper M160 with Next Generation
MX960
• Replace Existing M10 with Juniper MX480’s
• Replace Existing Extreme S48i aggregation switch with
Juniper EX4200.
• Extreme 24e3/S200 replaced with Juniper J2320
• Architecture design based high end core routing products
www.synetrix.co.uk
Existing services
Securestore
HD Video
Conferencing
(HDVC and LVCNet)
Broadband
Resilience
Service (BRS)
e-Safety
Desktop Content
Control (DCC)
Secure Remote
Access (SRA)
Schools IP
Telephony
(i2Talk)
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Symon Lorenzo
Customer Services Manager
Improving the Customer
Service Centre to support your
School
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CSC Improvements – people and process
• Process redesign
• Restructured teams; same location
– Operations teams (1st, 2nd, 3rd line)
– Network Management Systems teams
• Significant investment in people and
systems
• Skills gaps plugged with training ,
knowledge transfer ....and more staff
www.synetrix.co.uk
CSC Improvements – systems and technology
• ITSM (IT Service Management) incident, problem, change and
configuration management
• Support Wiki - next generation
knowledge base; bringing all different
information stores into one interface,
accessible by anyone in our company
• Talk2Synetrix enhancements
• CISCO VoIP – Live Easter 2009
www.synetrix.co.uk
SLA Improvements
Ticket Volume / SLA Attainment
LGFL Only
1600
100%
1400
90%
80%
1200
70%
1000
60%
800
50%
600
40%
400
30%
200
20%
0
10%
Feb-08 Mar-08
Apr-08 May-08 Jun-08
Jul-08
Aug-08 Sep-08
Tickets in SLA
Oct-08
Nov-08 Dec-08 Jan-09
Feb-09 Mar-09
TD
Tickets Out of SLA
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What’s next ?
• Continued training and
knowledge transfer
• Evaluating new support tools and
systems
• Many more internal projects
already running:
– Instant Messenger
– Automated email management
www.synetrix.co.uk
We are here to help you
Your Feedback............Ideas..........
Send us an e-Mail ...............
[email protected]
Customer Services Manager
[email protected]
www.synetrix.co.uk