Transcript Gulf Coast NENA - Text to 9-1-1

FCC Text to 9-1-1
Gulf Coast NENA
October 15, 16
Confidential
1
Confidential
2
Text to 9-1-1 – inetwork’s Participation
• A topic in the FCC’s Public Safety and Homeland Security Bureau’s
NG9-1-1 Notice of Proposed Rule Making (PSHS NG9-1-1 NPRM)
• At inetwork’s meeting with the FCC in February 2011, 80% of the focus
was on NG9-1-1. A few thoughts at the end on Text to 9-1-1
• Comments on Text to 9-1-1. In January 2012 we were asked to discuss
our thoughts in more detail with special emphasis on a few aspects.
• March 2012 another meeting with the PSHSB to discuss topics they
requested. Focus was on the deaf and hard of hearing
• Several subsequent filings especially related to costs
Confidential
3
inetwork’s Initial Proposal
• Service for the deaf and hard of hearing community only
• Text to 9-1-1 Clearinghouse at a national level
−
All carriers deliver calls to a central clearinghouse
−
Clearinghouse determines destination state and selected delivery
mechanism
−
Clearinghouse delivers text messages to the state.
• Single provider under contract to the FCC
• TRS/VRS funds to be used for service to the deaf and hard of hearing
• Allows the states to select the method of delivery and timing of rollout
−
Centralized handling possible
−
Change of methods allowed
−
Encouragement to migrate to NG9-1-1
Confidential
4
Response to inetwork’s proposal
• Key concepts embraced and will likely be part of the order (if there is
one)
−
Clearinghouse
−
Several text delivery options
−
State/ECD Opt-in
• Timeline to develop an RFP and execute the process too long
• Expansion to all subscribers makes funding proposal unworkable
Confidential
5
Possible Regulatory Scenarios (my
crystal ball)
• Interim (pre-NG9-1-1) rules will be established: Yes - 75% probability
• Regulatory mandate placed on the wireless carriers: Yes -75%
probability
• Mandate extends to all subscribers – Yes – 75%
• Regulatory mandate placed on Over-The-Top texting services: No 95% probability
• Regulatory mandate placed on States: No - 95% probability
• Mandate includes delivery to the state: Yes – 75% probability
• Mandate includes delivery to the PSAP: Yes – 75% probability
• Mandate for service provider collaboration: Yes – 51% probability
• Best guess on release of regulations: Q1 2013 – 51% probability
Confidential
6
Possible Regulatory Scenarios
Continued
• Wireless carriers obligated to provide multiple text delivery
mechanisms
−
Text to TTY: Yes – 95% probability
−
Text to NG9-1-1: Yes – 95% probability
−
Text to internet server: Yes – 75% probability
−
Text to relay service: No – 75% probability
• State and Local 9-1-1 Authorities Participation
−
Mandate: No - 95% probability
−
Opt in: Yes - 75% probability
Confidential
7
National Text to 9-1-1 Clearinghouse
• Exposes a standard interface to
OSPs that remains constant
throughout the evolution to NG91-1
• Allows states to choose the text
to 9-1-1 solution that they feel is
most appropriate for their
population now
• Allows states to migrate to other
solutions as they become
available and to NG9-1-1
Confidential
8
9-1-1 Text to TTY
Confidential
9
9-1-1 Text to Internet
Delivery
Confidential
10
Text to NG9-1-1
Confidential
11
We are a NG9-1-1 State Right? Yes but…
• A true NG9-1-1 system is end-to-end
−
Carriers interrogate the ECRF for routing information and then deliver the
message via SIP directly to the ESRP
−
Text message stays in SIP through all routing and diversions
−
Text is delivered to NG9-1-1 Call Handling System
•
•
Location object in the SIP body decoded by the CPE
New window pops up on the display to facilitate interaction
All of this is targeted in ANGEN Phase 4
Confidential
12
Today’s Reality
• A true NG9-1-1 system is end-to-end
−
Carriers interrogate the ECRF for routing information and then deliver the
message via SIP directly to the ESRP Wireless carriers are delivering
calls via SS7 to the Legacy Network Gateways
−
Text message stays in SIP through all routing and diversions Messages
stay in SIP from the inside of the Legacy Network Gateways to the
handoff to the PSAP CPE
−
Text is delivered to NG9-1-1 Call Handling System
•
•
Location object in the SIP body decoded by the CPE Some CPE in the
state is ready to take SIP but not a full NG9-1-1 interface
New window pops up on the display to facilitate interaction Most CPE
aren’t ready to to identify an incoming test message and pop a window
All of this is targeted in ANGEN Phase 4
Confidential
13
So What’s The Plan?
• Well, it’s up to the Alabama Wireless Board.
• Our technical recommendation
−
Initially, implement the text to internet server method.
•
•
•
•
Text messages are collected at a state level
Deposited into a server
PSAP is notified of arrival
PSAP uses browser to access server and exchange text messages
with “caller”
• The operations challenge
−
How to organize? Does every dispatcher get trained?
−
What is the likely volume?
−
And all the other policies that need to be established….
Confidential
14
9-1-1 Text to Internet
Delivery
Confidential
15
Reducing the Anxiety
• Once you see it in operation, many of your concerns will be reduced
• You re not in this alone! Every agency will need to address it
• You won’t be asked to do anything without a great deal of thought and
planning
−
Public Safety and Homeland Security Bureau are sensitive to these
issues
−
NENA and APCO are working closely with the Bureau
Confidential
16
Suggested Next Steps
• Get familiar with the topic
• Invite wireless carriers, vendors, and other stakeholders to speak.
Webinars?
• Get engaged and file comments.
−
The wireless carriers are very active
−
Vendors are also activity shaping rules
−
Some 9-1-1 authorities are engaged. Read their filings
• inetwork will continue to be engaged in the process and make
proposals to the AWB for implementation in Alabama if/when rules are
promulgated
Confidential
17
Questions
Confidential
18