Transcript LibQUAL+ at Leeds - one year on School of something Pippa Jones

SchoolUniversity
Leeds
of something
Library
FACULTY OF OTHER
LibQUAL+ at Leeds - one year on
Pippa Jones
Head of Customer Services, Leeds University Library
January 2007
One year on
What have we learned about?
• Planning the survey
• Monitoring progress
• Analysing the results
• Reporting
• Next steps
Planning the survey
When?
• April 2006
How?
• Library Survey Group
What?
• 5 local questions?
Who?
• Library staff
• Disciplines
Disciplines
Population and
Respondents
by customised
discipline
Going live
• Mail box
• Monitoring progress
• Comments
865 respondents
Topic
Resources
Estates
Services
E-resources
General
Staff
Opening hours
Behaviour
Equipment
Information skills
Comments
246
186
160
156
140
139
129
89
64
28
Analysing the results
• Radar charts
• Adequacy gaps
• Frequency of library use – bar charts
• Demographic data
• Comments
• Further analysis – 4 faculties
Core questions summary
All respondents – 2231
Ugrad – 1462
Postgrad – 504
Academic –183
Staff - 98
Library staff - 84
Core questions - respondent
type
Undergraduate – 1462
Postgraduate – 504
Academic –183
Most important services
Highest mean desire
1. IC1 - Making electronic services available from home
or office – all
2. IC2 - Library web site enabling me to find information
on my own – 3rd UG, 4th PG and Acad
3. IC8 - Print and/or electronic journal collections I require
for my work – 2nd Acad, 3rd PG, 6th UG
4. IC4 -The electronic information sources I need –
2nd PG, 3rd Acad
5. IC5 - Modern equipment that lets me easily access
needed information – 4th UG, 6th PG
6. IC6 -Easy to use access tools that allow me to find
things on my own – 5th UG, 6th PG, 5th Acad
Reporting
Know your target audience:
• Library Strategy Group
- Strategic direction of service
• Academic staff
- Managing expectations
• Students
- Operational issues
• Library staff
- Opportunity to thank
Benchmarking
SCONUL libraries
Leeds University Library
What next?
• Action plan – in process
• 2 year planning cycle
• LibQual+ survey every year
• Further investigations:
- opening hours
- electronic resources
- library premises plan
Any questions?
Contact :
Pippa Jones, Leeds University Library
[email protected]