Transcript PAMOVA Cymru (GS) Ltd

PAMOVA Cymru (GS) Ltd
With a Colleague
 Find out their name
 Where they work
 If they have received training in the past
 A hope with regard to the course
 A fear with regard to the course
PAMOVA Cymru (GS) Ltd
PAMOVA Cymru (GS) Ltd
The HSE Definition of Violence at Work
“Any incident in which an employee is abused,
threatened or assaulted in circumstances
relating to their work”.
This includes: Physical attack, whether visible injury
occurs or not, including sexual and racial attack. Serious
verbal abuse and threatening behaviour, an unacceptable
threat has been made against a person, including via the
phone.
PAMOVA Cymru (GS) Ltd
National Task Force On Violence
Against Social Care Staff
“Incidents where persons are abused, threatened or assaulted
in circumstances relating to their work, involving an explicit or
implicit challenge to their safety, well-being or health. This
definition is taken to include verbal abuse or threat,
threatening behaviour, any assault (and any apprehension of
unlawful violence), and serious persistent harassment, and
extends from what may seem to be minor incidents to serious
assault and murder, and threats against the workers family”.
PAMOVA Cymru (GS) Ltd
PAMOVA Cymru (GS) Ltd
Discuss the meaning of the following words;
PAMOVA Cymru (GS) Ltd
• Anger is a feeling or emotion
• It is often a response to something that has happened
• It may motivate you to tackle a problem
• It is often visible
(An angry person will often look angry)
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• Aggression is an act or behaviour
• It is usually intended to hurt someone
• It can take many different forms
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• The
term ‘violence’ is often used when speaking
about serious physical attacks.
• But as we know it's how we are made to feel.
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Always Lead to
Aggression?
Anger does not always lead to aggression, because either
The person inhibits or suppresses the anger
or
The person is not angry enough
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Can People Be
AGGRESSIVE But
Not ANGRY?
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More Types of
Aggression
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What Is the Most
Common Form
Of Aggression
You Face?
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What form of aggression is
this?
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Remember!
• If someone is becoming aggressive or
threatening. Are they:
• Angry?
• Or are they hoping to achieve something?
PAMOVA Cymru (GS) Ltd
What Are Some
Warning & Danger
Signs Of Someone
Becoming Angry Or
Aggressive?
PAMOVA Cymru (GS) Ltd
All Animals Exhibit
Warning Signs
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Non verbal adaptors
Respiration rate quickens
Large movements & gestures
Prolonged eye contact
Facial colour darkens
Standing tall & head back
Ground kicking
PAMOVA Cymru (GS) Ltd
And DANGER Signs
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Fist clenching & unclenching
Facial colour pales – going white
Lips tightening over teeth
Eyebrows & chin drop
Hands are above our waist
Target acquisition glances
Stance changes & lowers
If you don’t do
something
something bad is
going to happen!
PAMOVA Cymru (GS) Ltd
Any
Questions?
PAMOVA Cymru (GS) Ltd
PAMOVA Cymru (GS) Ltd
Principles of
These principles are paramount and
always apply in whatever circumstances
PAMOVA techniques are used
PAMOVA Cymru (GS) Ltd
PAMOVA CYMRU GS Ltd
If PAMOVA Cymru (GS) techniques are to be used,
it must be with the absolute minimum use of physical
intervention necessary to be effective and for the
shortest possible time.
No distinction is made between male and female staff
in the teaching environment or in the operational use
of PAMOVA Cymru (GS) training.
Wherever possible and staffing levels allow, teamwork
is stressed rather than individual action.
The techniques should not be used or built into a day
to day regime merely to enforce compliance.
PAMOVA Cymru (GS) Ltd
Using PAMOVA Cymru techniques
This will always be a matter of judgement
No two incidents are ever identical
However….
Physical intervention is likely to be needed…..
To prevent
someone
from behaving
violently
or
PAMOVA Cymru (GS) Ltd
Being a
danger to
themselves
or others
More specific situations may include………...
Serious
self injurious
behaviour
Failure to comply
with the immediate
need to evacuate
the area
Risk of injury to
staff, peers,
visitors, or public
Preventing a
situation from
escalating which may
lead to the
involvement of others
PAMOVA Cymru (GS) Ltd
Principles of PAMOVA Cymru (GS)
PAMOVA Cymru (GS) should generally be
used when all other strategies have not
resolved the situation. However there may be
some high risk occasions when it’s early use
may complement other important skills and
assist in defusing the situation.
EXAMPLES?
PAMOVA Cymru (GS) Ltd
Principles of PAMOVA Cymru (GS)
In PAMOVA Cymru (GS) it is essential that
all, or as many staff as possible receive
training so that the techniques come to be
regarded as being a normal part
- but only a part of the whole range of professional responses to
violent and or aggressive behaviour.
PAMOVA Cymru (GS) Ltd
We believe that PAMOVA Cymru (GS)
techniques are…….
IMPLE
CCEPTABLE
ON - ABUSIVE
FFECTIVE
PAMOVA Cymru (GS) Ltd
PAMOVA Cymru (GS) Ltd
Tea/Coffee Break
PAMOVA Cymru (GS) Ltd