Transcript Session GA-02 Electronic Services For The Future Ron Bennett

Session GA-02
Electronic Services For
The Future
Ron Bennett
Dwight Vigna
U.S. Department of Education
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Agenda
• Federal Student Aid’s Target State
Vision
• FFEL data standards initiative
• Debt Recovery and Resolution
(Debt Recovery) and Total and
Permanent Disability (TPD)
initiative
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Target State Vision
• Federal Student Aid embarked on a
major business and systems
reengineering effort
• As part of this effort, developed a Target
State Vision (TSV)
• The two initiatives presented here today
support the TSV
• The following slide presents a graphical
depiction of the TSV
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Person
Life
Cycle
Phase
Target State Vision
Aid Awareness & Application
Aid Education
Submission
Aid Delivery
Institution Participation
Repayment
Consolidation
Applicants
Aid Awareness and Application
Establish Person
Record
Application
Customer Service
Servicing
Eligibility
General Public
Aid
Awareness
Debt
Recovery
and TPD
Initiative
Collections
Borrowers
Origination & Disbursement
Determine Aid
Eligibility
Award and Disbursement
Processing
Application Reporting
and Analytics
School Aid Payments and
Funding Level Management
O&D Customer
Service
Borrower Services
Service
Debts
O&D Reporting and
Analytics
Consolidate
Loans
Recovery and
Resolution
Program Guidance & Information
Training for
Partners
Outreach for
Partners
Federal Student Aid
FFEL Data
Standards
Initiative
Create and
Publish Materials
Apply for Funding
Manage IF Data
Produce Enterprise Reports and
Queries
Manage Identity
Community
App and Participation Mgmt
Department of Education
Funding and Allocation
State Agencies
Default Rate
Processes
Financial Reporting
Integrated View
Retrieval Service
Monitor Security
Environment
Fee Payment
Lenders
Funds Management
Predictive Modeling
Identity and Access Management
Origination and Disbursement
Guaranty Agency Payment and
Reporting Administration
Calculations and
Reporting
Organizational Record
Management Service
Enterprise Analytics and Reporting
Schools
Partner Oversight
Financial Management
Payables Management
Enterprise Shared Services
Control Access to
Systems and Resources
Service Cancellations
Partner Payment and Reporting Management
Student Aid History Management
Person Record
Management Service
Organizations
State Agency
Funding
Receivables Management
Monitor Aid Eligibility
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Integrated Partner Management
Partner Eligibility and Enrollment
Lender Payment and
Reporting Administration
Campus Based
CB Award Processing
Manage Security
Environment
Servicing
Guaranty Agencies
Reporting
Other External Partners
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IF Architecture
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FFEL Data Standards
Initiative
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Approach
• Phase I - Internal Analysis with Federal
Student Aid and Department of
Education Business Owners
• Phase II – External Analysis with the
FFEL Community of Interest
• Phase III – Modify/Add Data Standards
through Postsecondary Education
Standards Council (PESC) Change
Control Board
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Overview
• Developed target state business processes
• Defined FFEL data standards to support
target state business processes
• Will be implemented in incremental phases
– Reengineering of NSLDS and its data
exchanges
– Reengineering of debt recovery processes
and systems
– Enhancing financial reporting for Lender
and Guarantors
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Results
Key Improvements
Enhance loan certification data
• FSA Account Number
• CPS Transaction Number
• Additional Unsubsidized Reason
• Academic Year
Use common identifiers
•Routing Identifier (RID)
•Financial Award Identifier
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Benefits
Improved
completeness and
accessibility of
information
Compliance of general
eligibility requirements
Improved accuracy
and consistency of
information for
exchanging data
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Results (cont.)
Key Improvements
Collect data from loan holders based on
business needs (e.g., events such as:
Benefits
• Improved timeliness
of information
disbursements, cancellations, repayment dates,
status changes, reinsurance, collections, etc.)
• Improved ability to
synthesize, report on
and analyze
information
Add a column for loan cohort year to the
Lender Financial Reports (LaRS)
Improved ability to
synthesize, report on,
and analyze
information
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Results (cont.)
Key Improvements
Benefits
Leverage aid-level data to reduce
Guaranty Agency Financial Reporting
(e.g.,
eliminate AR-1 through AR-14 reporting which can
be derived off of loan level data.)
Streamlined data
collection and
integrated end-to-end
processes
Collect additional data elements to
support substantiation of financial
reporting
Improved program
management and
oversight
Enhance data provided to
students/borrowers on the Integrated
Student View
Improved
completeness and
accessibility of
information
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Results (cont.)
Key Improvements
Benefits
Institute date certain payoffs in the
consolidation process
Reduced number of
under/over payments
Integrate loan level reporting with the
assignment requests for default,
bankruptcy and disability discharge
Streamlined data
collection and
integrated end-to-end
processes
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Next Steps
• Federal Student Aid’s Enterprise Data
Management team will work with the
PESC change control board to modify or
add the workgroup approved data
elements
• Establish in the XML Registry and
Repository (XML R&R) a common
definition for data attributes that Federal
Student Aid and the FFEL Community
exchange
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Debt Recovery and
TPD Initiative
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Overview
• Federal Student Aid is in the process
of acquiring a single system to replace
the:
–Debt Management Collection System
(DMCS)
–TPD - Conditional Discharge
Disability Tracking System (CDDTS)
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Overview (cont.)
• The Debt Recovery and TPD
solution will eliminate deficiencies
and provide robust capabilities for
both internal and external
stakeholders
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Overview (cont.)
• Federal Student Aid identified the
following change drivers:
–Reconcile current business demands
with legacy systems
–Improve the accuracy, timeliness
and tracking capabilities for default
and discharge loan data
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Results
Key Improvements
Benefits
Process and track default and discharges
electronically and in real-time
Improved accuracy,
timeliness, and
tracking capabilities
Utilize a Web Portal to exchange
information to support business processes
Automated data
exchanges between
Federal Student Aid,
financial partners,
and borrowers
•Discharges (General, TPD)
•Federal Salary Offset and Treasury Offset
•Obtain Borrower Address
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Results
Key Improvements
Benefits
Provide automated stakeholder
notifications on default and discharge
statuses
Enhanced customer
service for financial
partners
Allow for online querying and reporting
capabilities
Enhanced customer
service for financial
partners
Automated checklists and supporting
online tools to process defaults and
discharges
Enhanced customer
service for financial
partners
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Next Steps
• Complete our review of all current
requirements
• Continue to define the
requirements for the Debt
Recovery and TPD Solution
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Questions/Comments
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Contact Information
We appreciate your feedback and
comments.
Community Inquiries:
Email: [email protected]
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