Transcript • Global Travel Retailer Luxury Brands Liquor, Tobacco, Fragrance

Global Retail Company (GRC)
• Global Travel Retailer
• Luxury Brands
• Liquor, Tobacco, Fragrance
• 400 Locations, 16 Countries
Current IT Reality
Long Tenure
Proprietary Knowledge
Custom Applications
Stable Systems
Weaknesses
Strengths
Complex
Silos
Expensive
Slow
SW
OT
Crisis-driven Urgency
Fragmented Strategy
Opportunities
Threats
Inertia
Fear
Alignment
Current IT Model
DFS CIO
Corporate (50)
Parent
CIO
Shared Services (30)
Region
VP IT
Regions (170)
Analysts
Operations
Operations
Projects
Help Desk
Help Desk
Finance
Finance
Finance
Development
Development
Current IT Operations
10 Data Centers (within owned offices)
San Francisco
Hong Kong
Los Angeles
Taiwan
Miami
Hawaii
Guam
Singapore
Australia
New Zealand
20 – AS400s
Current IT Server Topology
San Francsco
SFO2 - AS/400
SFO - AS/400
DFS
DFS
IDC
Sephora US & Japan
DFactS server
Starboard MCS
Global Data Distribution
MCS Test Environments
AP
Repository
Hong Kong
Sephora
E3 Data
Repository
Sephora US MCS
Specialty MCS
MCS Test Environment
E3 Data
Sephora POS
Sephora
HKGA - AS/400
IDC
Common
Common
Specialty
DFactS server
Aldon Change Control
E3 Code Base
DFS
HongKong MCS
Korea MCS
Classic Jewelers
SFDEV - AS/400
SEPJPN - AS/400
HNL
- AS/400
POS/CDS
- AS/400
IDC
DFS Global
DFactS server
Sephora
DFS
MCS test environment
DFS
DFS
Sephora MCS
MCS
MCS Test Environments
Common
E3/Repos Test Environment
Common
POS
CDS
Aldon Change Control
2
IDC
IDC
DFactS server
Los Angeles
Hawaii
HNL - AS/400
Miami
LAX - AS/400
DFS
HNL
POS- -AS/400
AS/400
DFS
MCS
MCS
Taiwan
DFS
DFS
MCS
POS
CDS
HNL
- AS/400
POS/CDS
- AS/400
TPE - AS/400
HNL
- AS/400
POS/CDS
- AS/400
DFS
DFS
DFS
DFS
DFS
MCS
MCS
MCS
POS
CDS
POS
CDS
IDC
Singapore
WRX server X 2
2
2
POS/CDS - AS/400
SIN2 - AS/400
IDC
IDC
IDC
IDC
DFactS server
WRX server X 2
WRX server X 2
DFactS server
WRX server X 2
DFS
POS
CDS
DFS
Singapore MCS
Malasia MCS
IDC
GVA - AS/400
DFactS server
DFS
Trading Company MCS
Development- AS/400
Guam
Oceania
DFS
MCS Test
"Region" Systems
GUM - AS/400
SYD - AS/400
DFS
Guam MCS
Okinawa MCS
DFS
POS/CDS - AS/400
Australia MCS
New Zealand MCS
New Caledonia MCS
DFS
POS
CDS
HNL
- AS/400
POS/CDS
- AS/400
POS/CDS - AS/400
DFS
DFS
MCS
POS
CDS
DFS
IDC
DFactS server
POS
CDS
2
IDC
IDC
DFactS server
WRX server X 2
IDC
DFactS server
Current WAN/LAN Architecture
FLORENCE
GENEVA
EXISTING NT DOMAIN TRUST
ELUXURY
External
TYDOM
POS_GUM
DFSWEB
POS_SPN
TYDOM1
GROUPNT2
NT_COME
TE
MIDPAC
(ADS)
GROUPNT
SEPCOM
LVMHWEBWEB
NT_AIRPORT
OKINA
WA
GROUPDEV
AUSTRALIA
MIAMI
NORTHAMERICA
HAWAII
BALTIMORE
KOREA
HONGKONG
SINGAPORE
TAIWAN
DFS_NA
MALAYSIA
Created by : Cognizant
Version:1.0
USEAST
SEPHORA
Date:28/06/02
* Unstable link
Legend:
1 Way trust
2 Way trus t
incomplete trust
21 Domains; 69 Trusts; 54 Controllers
NT 4Domain
Windows 2000Domain
Current Merchant Application Model (MCS)
9 Merchandising Systems
E3 System
E3 Distribution
SFO2
SFO
SIN2
LAX1
GUM
HI
GVA
SYD
HK
Current Merchant Application Model (MCS)
9 Merchandising Systems
E3 System
E3 Distribution
SFO2
SFO
SIN2
LAX1
GUM
HI
GVA
SYD
HK
Current Item Management Application (MCS)
Enter the SKU Root
Information
Press F4 to Accept
Enter SKU
Attributes Info.
Press F4 to Accept
Enter Comments
Press F4 to Accept
Authorize Divisions
Enter S/U, Quantity and
Selling Cost
Press F4 to Accept
Select Stores
Press F4 to Accept
Enter Entry Method
Press F10 to view Zones
Enter Unit Retail
Enter F4 to Accept
8 ‘Green Screens’; 15 Steps
Current BI Architecture (DFactS)
Departmental Data Marts
Merchandise
Data Mart
Global
North America
Hawaii
Guam
Hong Kong
Taiwan
New Zealand
Australia
Miami
User Access
DSS Applications
DFactS Reports
MCS
Thick
Client
Current IT Operating Budget (excludes CapEx)
Key Assumptions
• Custom Software (7mm lines of code)
• Store POS… 10%
• Merchant Purchasing and Distribution (MCS)… 45%
• HR (regions)… 10%
• Reporting (DFactS)… 20%
• “Projects”… 15%
• Packaged Software
• SAP Finance… 20%
• Peoplesoft HR (corporate)… 15%
• E3 Replenishment… 35%
• WRx Warehouse Management…5%
• Lotus Notes Messaging… 10%
• MS Office Professional… 15%
• Communications
• Long distance (10 contracts)… 35%
• Data (hardware and software)… 55%
• Mobile (16 contracts)… 10%
Assignment
In the aftermath of 9/11, GRC sales dropped 40%. As a new member of the
Executive Committee, you and your team have been asked to quickly define
a strategy for realigning IT expenses with sales projections. You must prepare
your plan and present it to the Executive Committee during the coming weeks.
Your plan must be self-funding, thereby minimizing capital investments to
achieve the desired outcomes.
Milestone 1: Problem Statement
Due Tuesday, September 13 (written report)
Milestone 2: Proposal
Due Tuesday, September 27 (written report)
Milestone 3: Next Steps
Due Tuesday, October 11 (written report and presentation)
Milestone 1 – Due Tuesday, September 13
Problem Statement
Problem Statement
Business Drivers
Desired State Definition
Current State Assessment
Gap Analysis
Management Options (be creative and bold)
Report Due 6:30pm
Milestone 2 – Due Tuesday, September 27
Proposal
Sourcing Proposal
Organizational Preparedness
Cost / Benefits Analysis
Key Risks Analysis
Project Plan (key milestones and checkpoints listed)
Project Details
"Sanity Check" – Does this proposal really make sense
from economic, organizational, technical and
business points of view
•
Report Due 6:30pm
Milestone 3 – Due Tuesday, October 11
Next Steps
Process for selecting partners / vendors /
providers
Transition Management Plan
Change Management Plan
Program Management Plan
Key Service Levels Definition
Management Options if it doesn't work
Report Due 6:30pm; Present during class