Transcript Chapter Three: The Organization Development Practitioner Organization Development and Change

Organization Development and Change
Chapter Three:
The Organization Development
Practitioner
Thomas G. Cummings
Christopher G. Worley
Learning Objectives
for Chapter Three
• To understand the essential character of
OD practitioners
• To understand the necessary competencies
required of an effective OD practitioner
• To understand the roles and ethical
conflicts that face OD practitioners
Cummings & Worley, 8e
(c)2005 Thomson/South-Western
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The Organization Development
Practitioner
• Internal and External Consultants
• Professionals from other disciplines who
apply OD practices (e.g., TQM managers,
IT/IS managers, compensation and benefits
managers)
• Managers and Administrators who apply
OD from their line or staff positions
Cummings & Worley, 8e
(c)2005 Thomson/South-Western
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Competencies of an OD
Practitioner
• Intrapersonal skills
– Self-awareness
• Interpersonal skills
– Ability to work with others and groups
• General consultation skills
– Ability to manage consulting process
• Organization development theory
– Knowledge of change processes
Cummings & Worley, 8e
(c)2005 Thomson/South-Western
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Role Demands on OD
Practitioners
• Position
– Internal vs. External
• Marginality
– Ability to straddle boundaries
• Emotional Demands
– Emotional Intelligence
• Use of Knowledge and Experience
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(c)2005 Thomson/South-Western
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Client vs. Consultant Knowledge
Use of Consultant’s
Knowledge and
Experience
Plans Implementation
Recommends/prescribes
Proposes criteria
Feeds back data
Probes and gathers data
Clarifies and interprets
Use of Client’s
Knowledge and
Experience
Listens and reflects
Refuses to become involved
Cummings & Worley, 8e
(c)2005 Thomson/South-Western
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Professional Ethics
• Ethical Guidelines
• Ethical Dilemmas
–
–
–
–
–
Misrepresentation
Misuse of Data
Coercion
Value and Goal Conflicts
Technical Ineptness
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(c)2005 Thomson/South-Western
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A Model of Ethical Dilemmas
Antecedents
Role of
the
Change
Agent
Values
Goals
Needs
Abilities Role of
the
Client
System
Process
Consequences
Role Episode
Ethical Dilemmas
• Role conflict
• Role ambiguity
• Misrepresentation
• Misuse of data
• Coercion
• Value and goal
conflict
• Technical
ineptness
Cummings & Worley, 8e
(c)2005 Thomson/South-Western
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