Transcript RIDING THE WAVES OF CULTURE FONS TROMPENAARS 26 September 2009
RIDING THE WAVES OF CULTURE
FROM CRISIS TO INTEGRATED THOUGHT AND ACTION
FONS TROMPENAARS 26 September 2009 Milano, Italy
Key Popositions
•Current educational programs are built on mutually exclusive logics •Teachers, students and graduates are not well equipped to deal with the new realities that multi- and inter-culturalism imposes upon them •We need to develop new paradigms of teaching and link it to important issues such as sustainability, leadership and innovation
Our clients and partners
Approaching Dilemmas: Navigating Strategic Tensions To Create Wealth is to Combine Values That are not easily joined… Therefore scarce...
Therefore profitable….
This approach leads to concrete and measurable actions…
Recognize
Increase Awareness
Respect
Appreciate Cultural Differences
Reconcile
Resolve Cultural Differences
Realize and Root
Implement Reconciling Actions Time
Core Proposition
“Successful teachers have the propensity and competence to help students reconcile dilemmas for better sustainable results”
A model of culture Explicit Culture Implicit Culture
About Culture
Is a dynamic process of solving human problems/dilemmas in the areas of…
- Human Relationships - Time - Nature
01/ The Car Accident What happens to your friend?
01/ What right does your friend have?
A.
B.
C.
My friend has a
definite
right as a friend to expect me to testify to the lower figure.
He has
some
right as a friend to expect me to testify to the lower figure. He has
no
right as a friend to expect me to testify to the lower figure.
01/ Dilemma INTEGRITY
The top 2 of your corporate values are:
1.
2.
Integrity We respect the cultures of others
Please discuss in the context of these values what your answer would be…
01
Universalism versus Particularism
02
Individualism versus Communitarianism
03
Neutral versus Affective
04
Specific versus Diffuse
05
Achievement versus Ascription
06
Sequential versus Synchronic
07
Internal versus External Control
01/ Universalism vs Particularism
• Consistency • Systems, standards & rules • Uniform procedures • Demanding of clarity • Letter of the law • Flexibility • Pragmatic • Make exceptions • “It depends” • At ease with ambiguity • Spirit of the law
01/ Universalism Friend has no/some right and would not help Switzerland Canada USA Sweden Norway United Kingdom Finland Netherlands Germany Estonia France Singapore Japan Mexico India China Russia Korea Venezuela 0 20 32 37 40 44 47 54 60 64 69 68 73 80 83 87 91 91 90 93 93 92 92 97 100
01/ Dilemma Globalism and Localism Global Standards (Critical Mass) Cultural Diversity (Differing solutions)
01/ Globalize and Localism
“Be like US”
(1,10)
Transnational Centers of Excellence
(10,10) (10,1) Small Nations
Multi-Localism
Cultural Diversity (differing solutions)
01/ Main Challenges 1. Mass-Customization
2. Co-Opetition 3. It is Cool to be emotional 4. Moments of Truth 5. Servant Leader 6. Just In Time Synchronizing Sequences 7. Pushing through the Pull
01 Universalism versus Particularism 02 Individualism versus Communitarianism 03 Neutral versus Affective 04 Specific versus Diffuse 05 Achievement versus Ascription 06 Sequential versus Synchronic 07 Internal versus External Control
05/ Achievement versus Ascription What You Do Who You Are STATUS ?
05/ Achievement versus Ascription
Aspects of ascribed status…
• Family • Age • Gender • Education
05/ Achievement versus Ascription
‘The most important thing in life is to act as really suits you, even if you don’t get things done’
05/ Achievement versus Ascription Percentage not agreeing with acting as really suits you Norway USA Australia Canada UK Sweden Estonia Denmark Germany Switzerland France Finland Mexico Russia China Japan Poland Korea Czech Republic Argentina Egypt 0 4 13 12 21 20 34 33 32 28 26 31 30 40 20 40 49 56 54 53 60 65 69 78 76 % 80 100
05/ Achievement versus Ascription
Lost democratic leadership
(1,10) Attributed status by seniority or role
05/ Achievement versus Ascription
Follow the Leader
(10,1) Attributed status by seniority or role
05/ Achievement versus Ascription
The Servant Leader
(10,10) Attributed status by seniority or role
05/ Achievement versus Ascription
Dilemma Theory Resolving Strategic Issues
DILEMMA
(from the Greek meaning)
TWO-PROPOSITIONS IN (APPARENT) CONFLICT
Centralisation Decentralisation
Centralising (Knowledge) Decentralising (Activity)
Culture Space Decentralising
Better Centralised Knowledge of ever more Decentralised Activities Decentralising Activity
Vicious and Virtuous Circles Particularism
Key Takeaways
•Instead of emphasizing conflicts between different values, look for opportunities to get more Value A
through
Value B, and more Value B
through
Value A •Define issues in terms of dilemmas, and avoid compromise •Current educational programs are built on mutually exclusive logics •Teachers, students and graduates are not well equipped to deal with the new realities that multi- and inter-culturalism imposes upon them •Unesco plays a crucial role next to the national educational institutions to start educating the students of today through their teachers to deal with cultural dilemmas more effectively •International business has experience that should be diffused •We want to help you!
THANK YOU!
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PASSWORD
Unesco2009
FONS TROMPENAARS