Transcript Document 7311877

National Certificate in Paper & Pulp Manufacturing NQF Level 4
Engage in
sustained oral
communication
and evaluate
spoken text
Commissioned by PAMSA
and German Technical Co-Operation
1
National Certificate in Paper & Pulp Manufacturing NQF Level 4
Engage in sustained oral communication
and evaluate spoken text
Notional
Hours
BF401.01 Understanding complex issues under discussion
7
BF401.02 Understanding the management of discussion or conflict in a manner that
supports the goal
8
BF401.03 Identifying the underlying assumptions and subtext in spoken text to
clarify understanding
8
BF401.04 Understanding own responses to spoken text
7
BF401.05 Understanding characteristics of speaker style and tone
BF401.06 Analysing and identifying strategies to be an effective speaker
BF401.07 Evaluating spoken discourse
Total Notional Hours
P&P4FM
Critical listening skills
Commissioned by PAMSA
P&P4FM
Own response to text
6
6
8
50
P&P4FM
Evaluate spoken
discourse
and German Technical Co-Operation
2
National Certificate in Paper & Pulp Manufacturing NQF Level 4
US: 8974
Engaged in sustained oral communication
Critical Cross-field Outcomes
BF401.01
Understanding complex issues under discussion
Work effectively with
others
Be able to correctly interpret the
visual and non-verbal clues
Be able to create the opportunity and climate to
clarify understanding during one-on one and
group discussions
Understand the listening
process
Understand the necessity of core
notes
Understand the dynamics of interaction
in a group and techniques to clarify one
another's understanding
Identify and solve
problems
Be able to objectively compare
ideas and solutions
Be able to summarise the other
persons points to check your
understanding and clarify things
Be able to respond to discussion
of complex issues in such a way
that indicates clearly developed
understanding
Understand how to clarify
own understanding by asking
relevant questions
Be able to review the
discussions and
positively summarise the
conclusions
Understand how
listening periods will
create greater
understanding
Communicate effectively
Organise and manage
myself and my activities
Collect, analyse, organise
and critically evaluate
information
Use science and
technology effectively and
critically
Demonstrate an
understanding of the
world as a set of related
systems
Use mathematics
Understand the factors
affecting listening
Commissioned by PAMSA
and German Technical Co-Operation
Learner and societal
development
3
National Certificate in Paper & Pulp Manufacturing NQF Level 4
Topic Specification: BF401.01
Execute, test and
evaluate
Analyse, plan and
make decisions
Collect Information
Learning Activities
Use Multi media
Self Study
Plant investigation
Media search
Understanding complex issues under discussion
Assignment Description
W
H
A
T
A group and individual exercise where
learners watch a video to help them
develop listening listening strategies
and techniques to increase
understanding of complex issues as
evident by response
Interview experts
HOW
Attend lectures
Group Discussions
Sketch
Case studies
1.
Learners to watch a video, viewing a
specific segment with the sound off
2.
Learners are requested to make
predictions about what is happening by
answering questions about setting, action,
and interaction
3.
Learners to view the segment again with
the sound on in order to allow them to
confirm or modify their hypothesis
4.
View the segment and positively
summarise the group discussion and
interpretation of the segment in a short
report
List predictions
Develop
recommendations
Job assignment
Make presentation
Complete documents
Draft a report
Topic assessment criteria
The assessor will observe and confirm
that learners:
• Are able to understand the dynamics of
interaction in a group and techniques to clarify one
another's understanding
•Are able to demonstrate an understanding of the
factors affecting listening an how to respond
critically yet sensitively as a listener
•Are able to to respond to discussion of complex
issues in such a way that indicates clearly
developed understanding
•Are able to review complex discussions and
positively summarise the conclusions
Complete a
questionnaire
Commissioned by PAMSA
Notional
Hours
7
and German Technical Co-Operation
4
National Certificate in Paper & Pulp Manufacturing NQF Level 4
US: 8974
Engaged in sustained oral communication
Critical Cross-field Outcomes
BF401.02
Understanding the management of discussion
or conflict in a manner that supports the goal
Be able to decide and stick to the
desired outcome and purpose of the
interaction
Know the five basic ways
(Avoidance,
Accommodation,Compromise,
Competition and
Collaboration) of dealing with
conflict
Be able to recognise your own
behaviour during conflict
situations
Be able to overcome the
emotions involved in a
conflict and not take it
personally
Be able to identify the root
problem of the conflict
Be able to use clear,
precise, and concise
vocabulary to achieve
clarity
Know the dispute
mechanisms/grievance
procedures in your
organisation
Know the techniques for
managing conflict
Identify and solve
problems
Work effectively with
others
Communicate effectively
Organise and manage
myself and my activities
Collect, analyse, organise
and critically evaluate
information
Use science and
technology effectively and
critically
Demonstrate an
understanding of the
world as a set of related
systems
Use mathematics
Learner and societal
development
Commissioned by PAMSA
and German Technical Co-Operation
5
National Certificate in Paper & Pulp Manufacturing NQF Level 4
Topic Specification: BF401.02
Execute, test and
evaluate
Analyse, plan and
make decisions
Collect Information
Learning Activities
Use Multi media
Self Study
Plant investigation
Media search
Assignment Description
W
H
A
T
Interview experts
Attend lectures
2.
Was the conflict resolved the same day?
Why or why not? If the same situation
(above) happened again, what would you
do differently? In a group discuss your
response to the questions.
3.
Role play a discussion between a
supervisor and employee regarding a
conflict situation. Include specific required
outcomes of the discussion. Switch roles.
4.
Discuss the elements of conflict resolution
and the techniques used to resolve the
conflict
Make a list
Job assignment
Role play
Complete documents
Draft a report
Complete a
questionnaire
HOW
Identify someone with whom you have had
a conflict recently. List the reason(s) that
the conflict occurred.
Case study
Develop
recommendations
A individual and role play exercise to
learn more about coping with conflict in
a manner that supports the goal of the
group or one-on one interaction
1.
Group Discussions
Sketch
Understanding the management of discussion or conflict in a manner that supports the goal
5.
Commissioned by PAMSA
Topic assessment criteria
The assessor will observe and confirm
that learners:
• Are able to explain the basic ways of dealing with
conflict in the workplace
•Are able to apply the techniques of managing
conflict and discussions in a objective and
purposeful way
•Are able to use clear, precise, and concise
vocabulary to achieve clarity
•Are able to overcome the emotions involved in a
conflict and not take it personally
•Are able to apply techniques to manage conflict
•Are able to explain basic ways of dealing with
conflict
•Are able to understand how the ability to
sensitively manage discussions and conflict
enhances safety, the work environment and quality
of the work-process
Complete a questionnaire to indicate
techniques used in given scenarios
and German Technical Co-Operation
Notional
Hours
8
6
National Certificate in Paper & Pulp Manufacturing NQF Level 4
US: 8974
Engaged in sustained oral communication
Critical Cross-field Outcomes
BF401.03
Identifying the underlying assumptions and
subtext in spoken text to clarify understanding
Be able to identify assumptions and
subtext in spoken text
Know how to interpret and
challenge assumptions to clarify
understanding
Be able to make meaningful
comparisons between own
perspectives and the perspective and
values of others
Be able to demonstrate reflective selfawareness with regard to own individual
perspectives and values
Know that bias can corrupt or cause a
breakdown in interaction and the
understanding and clarity of the
message
Know that underlying
assumptions and subtext in
spoken text need to be challenged
when appropriate to clarify
understanding, remove bias and
or sustain interaction
Identify and solve
problems
Work effectively with
others
Communicate effectively
Organise and manage
myself and my activities
Collect, analyse, organise
and critically evaluate
information
Use science and
technology effectively and
critically
Be aware of underlying
assumptions and subtext
in spoken text
Demonstrate an
understanding of the
world as a set of related
systems
Use mathematics
Learner and societal
development
Commissioned by PAMSA
and German Technical Co-Operation
7
National Certificate in Paper & Pulp Manufacturing NQF Level 4
Topic Specification: BF401.03
Execute, test and
evaluate
Analyse, plan and
make decisions
Collect Information
Learning Activities
Use Multi media
Self Study
Plant investigation
Media search
Assignment Description
W
H
A
T
A group exercise examining the assumptions
and subtext in films,focussing on what myths
about racial, gender, ethnic, and class
identities emerge and how identifying them can
clarify understanding of interaction
HOW
Interview experts
Attend lectures
1.
Group Discussions
Sketch
Case study
Make a list
Learners are required to view the assigned film,
and submit questionnaires and participate in group
discussions regarding their observations
•
Worksheets for the film will include
questions regarding:
•
The explicit or implicit values in the film?
•
Does the film advocate certain values by
glamorizing actions that incorporate them?
Does it question certain values, attitudes, or
behavior? Does it denigrate certain values?
•
How do gender roles structure the film?
Which characters have subjectivity in the
film? By what devices is subjectivity
shown?
•
Does the film comment on race? What
assumptions are made about race?
Develop
recommendations
Job assignment
Role play
Complete documents
Draft a report
Identifying the underlying assumptions and subtext in spoken text to clarify understanding
2.
Topic assessment criteria
The assessor will observe and confirm
that learners:
• Are able to demonstrate an awareness of
underlying assumptions, points of view and subtext
in spoken text
Are able to identify the underlying assumptions,
points of view and subtext in spoken text and
challenge them if appropriate to clarify
understanding
•
In a group, discuss the different observations
Complete a
questionnaire
Commissioned by PAMSA
Notional
Hours
8
and German Technical Co-Operation
8
National Certificate in Paper & Pulp Manufacturing NQF Level 4
US: 8974
Engaged in sustained oral communication
Critical Cross-field Outcomes
BF401.04
Understanding own responses to spoken text
Be able to determine the
type and characteristics
of the audience
Be able to remain focused
on the purpose of
communication when
responding
Study the basic principles
and modules of the
communication process
Understand the principles of tone,
style and which approach to choose
when responding
Know the four broad
categories of audiences
Be able to use appropriate
and familiar vocabulary to
establish a rapport with the
specific audience
Be able to identify the context within
which the communication is taking
place and adjust your response
accordingly
Be able to identify own
inappropriate responses and
adjust them accordingly
Understand that
communication always
take place within a context
Identify and solve
problems
Work effectively with
others
Communicate effectively
Organise and manage
myself and my activities
Collect, analyse, organise
and critically evaluate
information
Use science and
technology effectively and
critically
Demonstrate an
understanding of the
world as a set of related
systems
Use mathematics
Learner and societal
development
Commissioned by PAMSA
and German Technical Co-Operation
9
National Certificate in Paper & Pulp Manufacturing NQF Level 4
Topic Specification: BF401.04
Execute, test and
evaluate
Analyse, plan and
make decisions
Collect Information
Learning Activities
Use Multi media
Self Study
Plant investigation
Media search
Assignment Description
W
H
A
T
Interview experts
Attend lectures
HOW
Learners are video taped individualy in a
simulated situation, and asked to analyse
their own responses. During the
simulation learners will be confronted with
oppossing views and required to choose
their own approach, tone and style
2.
Pedantic, illogical or aggressive language
should be identified and listed and
recommendations made in a group
discussion.
3.
Learners are required to write a short
report on their responses, approach and
style and make recommendations
Sketch
Case study
Analyse
Job assignment
A individual exercise requiring learners
to respond to spoken text and to
analyse own responses and adjust if
required
1.
Group Discussions
Make a list
Understanding own responses to spoken text
Role play
Topic assessment criteria
The assessor will observe and confirm
that learners:
• Are able to identify the audience, purpose and
context of the spoken text
•Are able to analyse own responses to spoken text,
identify inappropriate response and correct it
•Are able to choose the correct tone, style and
approach
•Are able to identify pedantic, aggressive or
illogical language
Complete documents
Draft a report
Notional
Hours
Complete a
questionnaire
7
Commissioned by PAMSA
and German Technical Co-Operation
10
National Certificate in Paper & Pulp Manufacturing NQF Level 4
US: 8974
Engaged in sustained oral communication
Critical Cross-field Outcomes
BF401.05
Understanding characteristics of speaker style
and tone
Be able to recognise
responses by the audience to
spoken text and interpret
them
Understand the
importance of maintaining
steady sincere eyecontact with an audience
Understand how to use
voice energy and pace
Understand that the tone
in which you express
yourself is likely to
influence the audience’s
estimation of you and
your capacities
Be able to emphasise points
by using repetition, tone of
voice, intonation and volume
of voice
Be able to list different
speakers styles and how they
would attract or alienate an
audience
Know the Alexander
Technique to improve
posture
Understand different
styles and tone of
speaking and how they
can attract or alienated an
audience
Identify and solve
problems
Work effectively with
others
Communicate effectively
Organise and manage
myself and my activities
Collect, analyse, organise
and critically evaluate
information
Use science and
technology effectively and
critically
Demonstrate an
understanding of the
world as a set of related
systems
Use mathematics
Learner and societal
development
Commissioned by PAMSA
and German Technical Co-Operation
11
National Certificate in Paper & Pulp Manufacturing NQF Level 4
Topic Specification: BF401.05
Execute, test and
evaluate
Analyse, plan and
make decisions
Collect Information
Learning Activities
Use Multi media
Self Study
Plant investigation
Media search
Understanding characteristics of speaker style and tone
Assignment Description
W
H
A
T
Interview experts
Attend lectures
Group Discussions
A group exercise where learners are
required to compare at least three
different styles of presentation and
comment on the effect the style had on
the audience and an individual exercise
where learners have to prepare and
make a presentation on a work related
subject while being videotaped
HOW
Sketch
Case study
1.
Learners are shown three presentations
each with a different style (e.g. aggressive,
apologetic or monotone) and asked to
identify the style, comment on the
particular effect this had on them and how
it influenced their response.
2.
Learners prepare a presentation on a work
related subject, and are required to deliver
these in front of an audience and are
videotaped during the presentation
3.
These presentations are discussed in a
group to make specific adjustments to
style and tone.
Make a list
Develop
recommendations
Job assignment
Make presentation
Complete documents
Draft a report
Complete a
questionnaire
Commissioned by PAMSA
Topic assessment criteria
The assessor will observe and confirm
that learners:
• Be able to explain the different styles and tone of
speaking and how they can attract or alienated an
audience
•Be able to explain the characteristics of speakers
style and tone
•Be able to explain to list different speakers styles
and how they would attract or alienate an audience
•Be able to explain to choose the appropriate style
and tone for the specific audience
•
and German Technical Co-Operation
Notional
Hours
6
12
National Certificate in Paper & Pulp Manufacturing NQF Level 4
US: 8974
Engaged in sustained oral communication
Critical Cross-field Outcomes
BF401.06
Identify and solve
problems
Analysing and identifying strategies to be an
effective speaker
Work effectively with
others
Be able to control breathing
and be aware of breathing
patterns and how it influences
tone of voice
Be able to use appropriate
gestures
Be able to work within
the so called window
of vision to make
gestures visible
Understand the importance of
being centered and staying
mobile and still while
speaking
Understand that certain
gestures can be
misinterpreted due to
cultural differences
Understand the use of
rhetorical devices and
how to use them for effect
on an audience
Commissioned by PAMSA
Understand the basic
concepts of non verbal
cues and body language
Understand
that correct
stance
promotes
focus
Understand the use of
symbolic/figurative
communication
and German Technical Co-Operation
Communicate effectively
Organise and manage
myself and my activities
Collect, analyse, organise
and critically evaluate
information
Use science and
technology effectively and
critically
Demonstrate an
understanding of the
world as a set of related
systems
Use mathematics
Learner and societal
development
13
National Certificate in Paper & Pulp Manufacturing NQF Level 4
Topic Specification: BF401.06
Execute, test and
evaluate
Analyse, plan and
make decisions
Collect Information
Learning Activities
Use Multi media
Self Study
Plant investigation
Media search
Analysing and identifying strategies to be an effective speaker
Assignment Description
W
H
A
T
A group exercise requiring learners to
communicate without using their voices
using symbolic/ non-verbal
communication to get the message
across
The assessor will observe and confirm
that learners:
• Are able to explain the impact of non-verbal
communication, body language and signals and
how to use them appropriately
•Are able to recognise symbolic communication
•Are able to use appropriate gestures
•Are able to use rhetorical devices effectively on an
audience
Interview experts
Attend lectures
Group Discussions
Topic assessment criteria
HOW
Sketch
Games
1.
Learners devide in two groups and play a
game where they are required to
communicate specific messages using
only gestures, symbols and body language
2.
Each learner to complete a questionnaire
indicating their understanding of the
messages
3.
In a group discuss the effectiveness of
certain signals and techniques and cultural
differences
Make a list
Develop
recommendations
Job assignment
Make presentation
Complete documents
Draft a report
Notional
Hours
Complete a
questionnaire
6
Commissioned by PAMSA
and German Technical Co-Operation
14
National Certificate in Paper & Pulp Manufacturing NQF Level 4
US: 8974
Engaged in sustained oral communication
Critical Cross-field Outcomes
BF401.07
Evaluating spoken discourse
Be able to identify techniques
used by speakers to evade or
dissipate responsibility for and
issue
Be able to explain, describe
and judge the impact of
formal and informal discourse
Understand the techniques used by
the speaker to influence the
audience in relation to purpose or
context of the interaction
Understand that all
communication has
underlying values,
assumptions and attitudes
which have an influence on
the interaction
Work effectively with
others
Communicate effectively
Organise and manage
myself and my activities
Collect, analyse, organise
and critically evaluate
information
Use science and
technology effectively and
critically
Understand the
fundamental principles
that influence impact of
spoken discourse
Understand the
relationship between
author and audience
Identify and solve
problems
Understand the difference
between fact, points of
view and opinion
Demonstrate an
understanding of the
world as a set of related
systems
Use mathematics
Learner and societal
development
TOPIC SPECIFICATION
and German Technical Co-Operation
Commissioned by PAMSA
15
National Certificate in Paper & Pulp Manufacturing NQF Level 4
Topic Specification: BF401.07
Execute, test and
evaluate
Analyse, plan and
make decisions
Collect Information
Learning Activities
Use Multi media
Self Study
Plant investigation
Media search
Evaluating spoken discourse
Assignment Description
W
H
A
T
A exercise requiring learners evaluate
and judge the impact of formal
discourse and to identify the
techniques used by the speaker to
evade responsibility
HOW
Attend lectures
1.
Learners are provided with three different
audio extracts of speeches at formal
occasions by well known speakers
2.
Learners to individually identify the
techniques used to evade or dissipate
responsibility for an issue identified by
making use of checklists
3.
Learners share their interpretation of the
message and discuss these
4.
Learners evaluate and judge the impact of
the spoken discourse and share their
observations
5.
As a group present your observations
Sketch
Games
Using checklists
Evaluate
Job assignment
Make presentation
Complete documents
Draft a report
The assessor will observe and confirm
that learners:
• Are able to explain the fundamental principles
that influence impact of spoken discourse
•Are able to identify techniques used by speakers
and to correctly interpret these techniques
Interview experts
Group Discussions
Topic assessment criteria
•Are able to explain, describe and judge the impact
of formal and informal discourse
Complete a
questionnaire
Commissioned by PAMSA
Notional
Hours
8
and German Technical Co-Operation
16