Transcript First Annual W2i Digital Communities Best Practices Awards

First Annual W2i Digital Communities
Best Practices Awards
Taipei WiFi City Project, the City of Taipei
Project Lead: Jessica Yun-Tsai Chou, Ph.D.
Date: 8/26/2005
Organization: Chairperson, Research Development and Evaluation
Commission, Taipei City Government
Country: Taiwan
Email: [email protected]
Web site: www.taipei.gov.tw
Contents
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Background and Project History
Mission & Objectives
Purposes and Trends
Goals
Business Model & Analysis
Project Economics
Technology
Wireless Taipei Plan
Applications
Wireless Infrastructure Architecture
Deployment
Advantages for Taipei
Background
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Population
2.64 million
Geographic
Taipei City is the capital of Taiwan located in the Taipei basin of northern Taiwan, surrounded on four sides by
Taipei County, and it is the center of culture, business and politics of Taiwan. At present, Taipei City covers
27,179.97 hectares (271.7997 square kilometers), 0.76% of the entire area of Taiwan.
Economic
Taipei possesses about 20% of Taiwan's business and industry. Turnover here accounts for 37% of the
island's total. The city is the economic heart of the island. Taipei's industrial structure is focused on the second
and third-sector industry, the tertiary-sector industry accounts for 79.8% of employment in the city.
Regulatory
Taipei has an excellent e-commerce infrastructure as well as a healthy legal system. Add in the city's free,
internationalized financial system and you'll see why Taipei can provide a complete supply chain for business
and marketing systems. Businesses can enjoy rapid flows of information, capital, business and material.
Community
The first permanent settlements were in the present-day districts of Wanhua and Datong, in western Taipei.
These areas still retain many of their old customs, as we can readily see in the architecture, sculptures, and
ceremonies of the old streets and temples. Eastern Taipei was largely underused fields until the nineteenseventies, when the city began to develop the area as a financial and commercial district. Here, the modern
face of Taipei shines through, with its glass and steel skyscrapers, wide boulevards, and the World Trade
Center.
IT readiness
Over 95% of Taipei citizens have a cell phone; some have two cell phones, even three. Due to these “good”
habits of Taipei’s citizens, if it combined with communication and information technologies, the smart phone
(or PDA phone) will become one of the most useful mobile information carriers and innovative interaction
channels. Besides, by the end of October 2004, The Taipei City will have had over 3 million broadband users
and 8.88 million people across the country had broadband access. This figure shows a stronger base for the
development of broadband application industries.
Project History
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From 1999, The Taipei City Government is committed to fulfilling the
promise of turning the city into a “Cyber City” and a “Digital City” to ensure
everlasting competitiveness. After six-year of efforts, The Taipei City has
seen great accomplishments in the realization of e-government, expansion
of school computer facilities, and creation of websites for municipal
agencies and public schools. Currently, 86.2% of the city’s households are
equipped with personal computers, among which 89.4% get the Internet
access. The Taipei City also surpasses other cities in Taiwan with its 69%
broadband usage rate.
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The Taipei City Government of Taiwan recognized this wireless
phenomenon and made a deep thought about it from a public perspective.
It carried out a plan from a big policy that is attempted to make Taipei
become a “Cyber City,” called “M-Taipei Project,” to promote public access
to wireless broadband that supplements the underserved areas and minority
groups. Taipei City Government initiated a “build and operate” (BO) tender
project that provides public access to outdoor wireless broadband in August,
2004. In this sense, the “M-Taipei Project” for the first time transforms the
WiFi technologies from the hot spot application to the hot zone coverage.
Mission & Objectives
Mission statement:
The convergence of mobile
communication and wireless Internet
access itself is the driving engine in
broadband development, because it
provides high-bandwidth, reliable
transmission quality and can be used
in data-processing as well as voiceactivated and multimedia applications.
Due to this reason, The Taipei City
wants to make a wireless broadband
and connectivity to entail many
innovative business models and
provide citizens with accesses for
real-time information services
wherever and whenever they want.
Project Objectives:
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To create the “Wireless Taipei” as
the first cyber city in the world
(Anytime, Anywhere & Any-device)
To eliminate the “Digital Divide” and
to create multiple accesses
To revolutionize communication and
to provide innovative services
To fuel the development of
domestic information technology (IT)
industries and to enhance Taipei’s
global competitiveness
To cooperate with private partners
and to achieve the “Win-Win”
strategy
Purposes
• Taipei City Government is committed to fulfilling
the promise of turning the city into a “cyber city”
and a “digital city” to ensure everlasting
competitiveness.
• After over five years of efforts, Taipei City has
seen great results in the realization of egovernment, expansion of school computer
facilities, and creation of websites for municipal
agencies and schools. Currently 88% of the
city’s households are equipped with personal
computers, among which 84% have internet
access. Taipei City also surpasses other major
cities with its 64% broadband connectivity rate.
Trends
• The combination of mobile communication and
wireless internet access is the new trend in
broadband development because it provides
high-bandwidth, reliable transmission quality and
can be used in data-processing as well as voiceactivated and multimedia applications.
• Wireless broadband connectivity creates a
brand-new business model and gives citizens
access to real-time information services
wherever and whenever they want.
Goals
1. Create “Wireless Taipei”—the World’s First Mobile City
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Wireless broadband connectivity will make Taipei City the world’s first “Seamless City,” with “100%
WLAN coverage,” “anytime, anywhere, any-device access,” and “guaranteed access under the sky.”
2. Eliminate the “Digital Gap” and Create Multiple Access Channels
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The low-cost, highly mobile wireless broadband will make convenient, 24-hour internet access a
reality.
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The new market mechanism initiated by wireless broadband will eliminate the “digital gap.”
3. Revolutionize Communication and Provide Innovative Services
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The new added-value applications and business opportunities created by wireless broadband will
make web surfing in Taipei City a more enjoyable and enriching experience. The emergence of new
communication channels and new wireless, mobile services will lead to greater convenience and
better-quality living.
4. Fuel the Development of Domestic IT Industries and Boost Taipei City’s Global Competitiveness
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Wireless broadband connectivity construction will facilitate cooperation between domestic IT
industries, break the limitations of “bandwidth” and “line connectivity,” create a new business alliance
model, and forge Taipei City into a “wireless city.” The export of Taipei City’s successful experience will
create a new world of inexhaustible business opportunities.
5. Integrate Private Resources and Achieve Win-Win between the City Government and the Contractor
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Overall design and construction will be completed through joint efforts.
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Taipei City Government will release the user right to public facilities and invite public bidding for
infrastructure construction and operation of the Taipei Wireless Broadband Connectivity. Operation
and provision of added-value services will be the key sources of revenue for the contractor.
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The ultimate goal is reciprocity between the city government and the contractor as embodied in the
completion of the Taipei Wireless Broadband Connectivity for the city government and creation of new
profit bases for the contractor.
Business Model
• As we mentioned before, Taipei City Government initiated a “BO”
tender project to construct public outdoor accesses of wireless
broadband connectivity. There are two major roles in this case: Taipei
City Government and its tender Q-ware Systems, Inc.
• Targeted users:
– IT heavy users (Current)
– All citizens (Future)
• Partnerships: Taipei City Government provided all kinds of public
facilities for Q-ware to build access points, such as street lights, traffic
lights, and public buildings. Q-ware operates this business by itself
and it’s no need to “transfer” to the government after the end of tender
contract. Q-ware has to take all risks by itself when running the
business.
Business Model Analysis
Early Markets
Mainstream Markets
Late Markets
Product Leadership
Customer Intimacy &
Operational Excellence
Customer Intimacy
Project Economics
• The city government appoints HP Consulting Team responsible for
providing advice on technology, construction, finance, legal matters,
administration, and promotion campaign.
• Construction is carried out by the private contractor, with the city
government providing municipally-owned public resources such as
the buildings, traffic lights, street lamps etc. The public bidding ended
with Q-ware Systems, Inc. receiving the bid. Signing of contract was
completed on September 7, 2004. Q-ware is responsible for the
startup cost, operational costs, upgrading, etc., and will invest in 3
phases respectively NT$1,008M, NT$292M and NT$1,307M towards
the completion. (That is NT$2,607M in total, around US$81.5M)
• The “Taipei Wireless Broadband Connectivity Task Unit” formed by
the city government is responsible for overseeing the design and
construction progress.
Project Economics
Contract Overview
1. The contractor is responsible for design, construction, and operation of Taipei Wireless
Broadband Connectivity. Taipei City Government shall not be held responsible for any
financial loss or payment.
2. The contractor shall construct a public wireless broadband connectivity platform
capable of providing wireless internet access.
3. During operation, the contractor may use legal added-value wireless broadband
application services provided by ICPs for commercial purposes.
4. The contractor shall pay a premium according to the following specifications:
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Year 2005: 1% of the year’s total revenue
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Year 2006 and after: 3% of each year’s total revenue
5. The contractor shall appropriate part of the revenue for public feedback purposes.
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Year 2006 – 2008: 1% of each year’s total revenue
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Year 2009 and after: 3% of each year’s total revenue
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Feedback Manifestations:
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Free basic added-value services for citizens
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Step-by-step wireless internet application educational training
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Wireless internet access for financially disadvantaged families and
disadvantaged citizens
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Free wireless internet access devices for disadvantaged citizens
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Wireless internet access products installment program
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Government agencies official applications
6. Duration of design, construction, and operation is 9 years.
Technology
Technology
Technology STDs
Wireless Taipei Plan
Proposed Coverage Area
• 33 MRT stations
• In defined City Center area
(as shown in the Figure.1)
• 81 Starbucks stores
Construction Plan
• Using the major roads to
dissect the city center into 14
zones for easy monitoring of
the construction progress
Wireless Taipei Plan
1. Criteria For Access Point (AP) RF Plan
– Along the 42 major roads in the city
– Define 7 hot zones in busy commercial areas
2. AP Quantities Based on Current RF Plan
• First-Phase
– MRT Station
– Outdoor
• Second-Phase
– MRT Station
– Outdoor
405
97
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1650 (estimated)
*Total number of access points (APs) after 2nd phase: 2300 (estimated)
3. Hub Site Construction According to RF Plan
4. In 2nd phase RF Plan, 126 hub sites are required
– Hub sites on city-owned properties: 54
– Hub sites on private properties: 72
Wireless Access Points
On the major
roads…
Above the traffic lights…
Wireless Access Points
Above the restaurants, and shops…
On top of the roofs, the street lights, even in the small alleys…
Applications
Applications
e-Service offered by Taipei City
• E-Bus: http://e-bus.taipei.gov.tw/
• Telemedicine: a local news release on telemedicine –
http://www.ettoday.com/2005/06/24/327-1808372.htm
• Culture express: http://211.21.39.13/culture/#
- PDA version, to be announced in September 2005
• RFID police system – to be announced soon
• VoIP (Voice over IP) – to be announced soon
• MOD (Multimedia on Demand) – to be announced soon
Applications
Applications
Taipei e-Bus system
Applications
Culture express: http://211.21.39.13/culture/#
- PDA version, to be announced in September 2005
Applications
RFID police system
• tracking stolen vehicles
• patrolling
• arresting illegal street vendors
Applications
Wireless WiFi VoIP
Deployment
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Timeline
The First Phase: 2004/9/7 – 2005/1/5 (population coverage rate: 20%)
The Second Phase: 2005/1/6 – 2005/9/30 (estimated accumulative population coverage
rate: 50%)
The Third Phase: starting after the second-phase construction is completed (180 calendar
days, estimated accumulative population coverage rate: 90%)
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Deployment specifics - activities and processes
– 2004/02/11 The city government has held the meeting to confirm the project and
executive plan
– 2004/05/20 The city government has retained Hewlett-Packard for its consultant advice
on technology, construction, finance, legal matters, administration, marketing, and
promotion campaign of this project
– 2004/09/07 Construction is carried out by a private contractor, Q-ware, Systems Inc.
– 2004/09/08 Beginning of the first phase construction
– 2005/01/05 Completion of the first phase construction
– 2005/02/01 Held press conference to announce the achievement of this phase
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Sustainability and Scalability of the project
Advantages for Taipei
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Excellent Service Range and Population Density
Nearly 80% of Taipei City’s permanent residents are centered on a 10-km wide
(stretching from Wanhua District to Xinyi District), 13-km long (stretching from Muzha
District to South Shilin District) area. Establishing connectivity on the 30 main arteries
will be a cost-effective investment because it will create the highest coverage rate
and the best service range.
High Acceptance of Receiving-End Devices
Over 95% of Taipei citizens have a cell phone. Using a cell phone has become a daily
activity. Combined with communication and information technologies, cell phone and
PDA will become useful mobile information carriers and innovative interaction
channels. With new 802.11 network and technology in terms of the data bandwidth
and speed, the existing cellular applications can be so much enriched (voice, internet,
video, multimedia…) and become a very powerful tool in citizen’s daily life.
High Information Technology Literacy
With rapid development in information and communication technologies, Taipei City
has seen signs of growing IT literacy as shown in the world-class household
broadband access rate, broadband user population, IT talents, IT education
environment, and learning atmosphere. The benefits of citywide wireless broadband
connectivity and infrastructure is creating synergy between education and business
efforts for Taipei providing access for everyone.
High Broadband Popularity
By the end of March 2004, Taipei City had had over 3 million broadband users and
8.88 million people from across the country had had broadband access. Broadband’s
status as the mainstream will create a stronger base for the development of
broadband application industries.
E-Government Applications
Geographical Info System
E-Government Applications
e-Map
CyberTaipei
From October 2003, with residents aged above 12 years old as
its population base, Taipei’s internet competitiveness was
measured as follows:
• 88% of Taipei’s 890,000 households own computers
• 84% of Taipei’s households have access to the internet
• 84% of the people in Taipei know how to go online
• 87% of Taipei residents own mobile phones
E-Government Applications
e-Learning
• Offer residents free 3-hour internet training – to narrow down the IT knowledge level
divides among citizens, with the combined resources of the government, public schools, the
community, and private enterprises, by 2004 March there are more than 290,000 Taipei
citizens who had received a 3-hour free internet training.
• Cyber university – Taipei e-University online learning program offering courses in
management, information, languages and humanities studies. By 2004 March, there are 654
classes, 82 courses provided for 29,279 students online.
• Information facilities for schools at all levels – every classroom in every elementary,
secondary, senior high and vocational schools in Taipei is equipped with one computer by
September 2001. Among them, 50 schools cooperated with fixed net operators and had
broadband fiber-optic networks installed. 85 schools launched trial campus wireless programs
in 2003. In addition, 12 distant learning centers in Taipei have established supplementary
courses for students and advanced learning programs for teachers, these programs function as
parallel educational mechanisms.
• Reduce the digital divide – to turn the divides into new opportunities, the government and
private enterprises donated 2nd hand computers and sponsor IT programs to help the
underprivileged and low incomers for better skills and employments. Moreover, 2,200 free
dial-up lines have made available for residents to access via phone or obtain services online.
E-Government Applications
e-Administration
• Integration of inter-agency information systems – 436 agencies under Taipei City
Government and 49 private elementary and secondary schools are now connected to an eAdministration document exchange system. Around 400,000 government documents are
exchanged through this system on a monthly basis. This establishment contributes to interagency information sharing, reduction of wasted resources as well as data storage bank.
• Taipei City Government Databank – the four major databanks: land registration, civic
affairs, building management and urban development have been integrated to a common
interface as single window that provides 155 types of government administrative services
without paper submissions.
• 100% internet world in Taipei City Government – every employee works for Taipei City
Government owns a computer and an e-mail box with basic computer training by April 2004.
• GIS and e-Map in place – a topographic data and management system, contains detailed
information of buildings and houses, this system allows general searching of locations as well
as for the police and firefighter to pinpoint the exact location of a particular place or person,
so that they are able to raise alarm and reach the scene within minutes.
E-Government Applications
e-Public Service
• Websites of Taipei City Government agencies and municipal schools – 436 related units
have their own websites that allow intelligent search services and information sorting. By
May 2004, visits to the portal reached 23 millions. Weekly e-newspaper known as Taipei ePaper with government measures and activities distributed can be found online.
• Free e-mails and the Mayor’s Mailbox – free e-mail account is offered to citizens in Taipei.
The Mayor’s Mailbox is in place since December 1998 4,000 to 7,000 in quantity monthly,
Taipei Government is committed to respond these complaints and suggestions within 6 days
and all records are kept online for tracking.
• Mobile municipal information – 992 points and kiosks are set up in major hospitals, Mass
Rapid Transit stations, libraries and schools for easy access of information from the internet.
• Street inspection system – it allows people to file reports or check updated information of
locations on their PDAs. The case filed through this system averaged 5.010 each year.
• General household surveillance and online report systems – it’s a combined resources of
communities within city government, joined by agencies, schools, supermarkets, financial
institutes, businesses, households etc., linked to Police-Civilian Line-up System, Monitor
Surveillance System and Online Report System, which enhance metropolitan safety.
E-Government Applications
TaipeiLink
• The CityLife websites – community and daily life information is categorized into
and can be easily found in 9 classified municipal websites.
• Integrated IC cards (Easy cards) – for use on public buses, MRT trains, public
parking meters and spaces.
• Fingerprint system – people in Taipei can voluntarily submit their fingerprints
(can be matched with facial features too) for storage and verification purpose. This
can help enhancing accuracy in identification, currently 682,779 fingerprints filed.
• Real-time transportation and parking systems – updated traffic information
tracking, better time management and traffic control/plan
• Motor vehicles, fines payment and tow-away information online – Taipei is the
pioneer to establish electronic payment system, citizens can make payments through
convenience stores, gas stations everywhere in Taipei. Police enforcement info is
immediately transmitted to the mainframe via PDAs, which enables people to check
information real-time, free of charge.
E-Government Applications
• Online tax payment
• Police criminal
record certificate
• Civic facilities rental
• Appeal for traffic
incident, violation
and towing
• Alien resident
certificates, VISA…
E-Government Applications
Wi-Fi City
• By investing US$40M in 2004, Taipei City plans to
build herself a wireless city that allows 80%
geography and 90% population of 2.3M citizens
using Wi-Fi for network connection in 2006.
• 6 advanced mobility applications including G2G,
G2B, G2C, B2B, B2C and C2C are defined and
opened to local operators and ISVs for joint
development & services.
• Taiwan government will extend Wi-Fi technology
to WiMax by 2008 to enlarge the geographic coverage
and increase broadband speed.
E-Government Applications
Wi-Fi City: 3-tier solutions
E-Government Applications
Mobile Portal
E-Government Applications
Mobile Monitor
E-Government Applications
Location Based Service
Public workspace solutions
Conference
Centres
Stadium
Retail
Outlets
Road
Services
Museums
Galleries
Libraries
Tourist
Resorts
Guesting
Areas
Wireless Infrastructure
Application Access
Portal
Payment & Billing
Security
Management
Business Model
E-mail & Internet
Entertainment
Information
Commerce
Loyalty Schemes
Private Use
Hotels
Public Use
Railways
Components
Airports
Cafes
Fast Food
Operations
Communications
Control
Security
Replenishment
Private workspace solutions
Wireless Infrastructure
VPN/Security
Visitor based
Network
E-mail &
Internet access
Streaming
Video
Open
Roaming
Services
Portal
Smartcard
Systems
Building
Management
Wireless
Printing
Unified
Comms
Voice
over IP (IPT)
Mobile
Extension
Target:
Enterprise customers, private infrastructure
Business premise owners as new utility providers
Scope: Wireless infrastructure to support value added services
Includes I-Building converged voice and data infrastructure