Transcript Barb Miller Vice President Government, Technical and Integration Services

Saving You Time, Money & Talent
Barb Miller
Vice President
Government, Technical
and Integration Services
What Is
Capabilities
Cisco Advanced
Integration Services
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Tech Data Confidential
Sample Customer
Configurations and
Testimonials
What Is
Capabilities
Cisco Advanced
Integration Services
3
Tech Data Confidential
Sample Customer
Configurations and
Testimonials
What Is
Tech Data’s in-house
department that provides
competitively priced
assembly, configuration,
and customization of IT
products to Reseller/End
User specifications
West Coast Integration
Center Grand Opening
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Tech Data Confidential
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Fontana, CA Config
center opened
September 1, 2009
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Tech Data is the only
broadline distributor with
East and West coast
config capability
U.S. Logistics Centers
Located Near Customers
Swedesboro, NJ
South Bend, IN
Fontana, CA
Fort Worth, TX
Suwanee, GA
Tech Data Logistic Center
Tech Data Logistic Center
With Integration Center
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Tech Data Confidential
Miami, FL
Assembly And Config. Services
Coast-To-Coast Integration
Services Save Time and Money
Tech Data is now the only U.S.
distributor offering VARs access
to state-of-the-art configuration
facilities on both coasts
• Tech Data’s 25,000 sq. ft. east and west
coast integration centers are co-located
within their respective 456,000 sq. ft.
New Jersey and California logistic centers
• ISO 9001:2000 certified
(Swedesboro, NJ only)
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Tech Data Confidential
Keep your valuable
technical resources
doing billable work in
the field rather than
in the back office
assembling components
or loading software
What Is
Capabilities
Cisco Advanced
Integration Services
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Tech Data Confidential
Sample Customer
Configurations and
Testimonials
Our Fulfillment Sets The Bar
• 99.5% error-free production yields
• 100% on-the-bench inspections
• 100% customer resolution
• 99.998% commit date accuracy
• 99.99% customer satisfaction
• 48-hour turnaround
• Internal and external ISO audits
• Custom Engineering Team for FABs
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Tech Data Confidential
With A Top Notch Integration Staff
Integration Staff
Offering Comprehensive Solutions
• Seasoned staff of technicians
• Standard configuration of
commercial products
with the ability to flex as
production needs change
• Majority of technicians
have over 5 years tenure
with Tech Data
• Technicians hold a wide array
of industry standard
certifications from CompTIA,
Microsoft and Cisco including
A+, MCSA, MCSE, CCNA
and CCNP
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Tech Data Confidential
– System & Storage Configuration
– Network Gear Integration
• Custom services for the largest
volume projects or the smallest
– Custom Engineering Services
& Business Support
• Comprehensive strategic
services
More Than 1,900 Industry-Recognized
Certifications
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Telephony
– HP Master SAN Architects
– 3Com NBX
– Brocade Fabric Professional
– Cisco IP Telephony
– EMC
Security
– IBM Server Consolidation
– CISSP
– MDS9000
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Software
– MS Windows NT, 2000, 2003 MCSEs
– Checkpoint CCSA
– IBM Tivoli Certified Consultant
– Watchguard/SonicWall
– IBM Certified Lotus Professional
General
– CompTIA A+, Network+, INET+,
Linux+, Security+, HTI+
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Storage & Systems
– Nortel BCM
– Symantec Certified Technology
Architect
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Tech Data Confidential
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Cisco
– CCNA, CCDA
– CCNP, CCDP
Providing Wide-ranging
Integration Capabilities
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Server, desktop, notebook and
network hardware integration
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Hardware/software installation
Customized end-user setup
POST and special testing
Software propagation
Asset tagging and labeling
Rack configuration and shipping
Custom imaging
Special packaging
Private Label Delivery (PLD)
Tech Data Confidential
Network Gear Integration
• Any product carried by Tech Data
• Hardware module integration
• Software installation and upgrades
• Custom configuration File Loads
• Port configuration, Network
Protocols, VLAN and VPN setup
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Customization for End Users
Tech Data Confidential
Custom Engineering Group
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Create process documentation
(work instructions)
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Perform First Article Build
(FAB) test process
• Software/Image creation,
maintenance and management
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Local infrastructure and
technical support
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Technical liaisons between shop
floor, sales and customers
Tech Data Confidential
Custom Engineering Services
• Image and Software
• Change Management
• Image/Script Creation
and Maintenance
• First Article Build
• Customer Instruction Sets
• CSP
• Customer WAN Connectivity
• Process Engineering
and Change
• Electronic Ordering
• Reporting
• Rollout Management
Purchasing Is Integral
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Purchasing is an integral
element to our success
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Integration Services will accept
customer-supplied (CSP) products
to configure
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Our product movement team
works to ensure product allocation
on regular configuration orders
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In special cases (rollouts, large
orders) Tech Data Sales Reps
will work with Purchasing to have
purchase orders placed
Tech Data Confidential
Private Label Delivery 1-800-237-8931 x 83142
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Display your company’s logo on
shipping labels and packing lists,
along with custom text
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Every order looks
just like you shipped
it yourself
• Warehouse address
appears on packing
list and shipping label
to facilitate returns
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Tech Data Confidential
Integration ‘Warranty’
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Integration Services will resolve all issues relating to
configuration orders, provided that Tech Data is notified
within 30 days of invoice to the Reseller
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Defective configured items will be replaced upon
verification through Tech Data’s Tech Support department
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Tech Data will resolve all issues relating to Tech Data
workmanship and compliance to customers’ specifications
that were supplied in the pre-configuration process
Tech Data Confidential
What Is
Capabilities
Cisco Advanced
Integration Services
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Tech Data Confidential
Sample Customer
Configurations and
Testimonials
Cisco Advanced Integration Services
• Tech Data is the exclusive distributor utilizing Cisco’s IE2100
• Tech Data can configure up to 216 Switches or Routers at a time
Option 1
Switches & Routers (includes CCME)
– Hardware/WIC installation
– Load/Update IOS
– Down Load Specific
Customer Provide Files
– Asset Tag
– Reporting
– Private Label Delivery (PLD)
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Tech Data Confidential
Option 2
Integrating Cisco Call Manager into
the IBM MCS/HP Server Platform
– Load OS–with all current patches
– Load Call Manager SW
– Scan MAC address and
serial numbers for each
phone (up to 25 phones)
– Load in phone templates
– Your Cost only $250
Cisco Advanced Integration Services*
Included
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IOS/Bootstrap Loading
Memory and Peripheral
Installation
IP Configuration
Re-Packaging
Private Labeling
Detailed Invoicing
Serial Number Reporting
Web-Based Freight Tracking
Standard EDI Reporting
Dedicated CAIS Hotline
Free Pre-Sales Technical
Support*
* Minimum quantities apply.
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Tech Data Confidential
Optional Services
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SSH Key Generation and Loading
3rd Party or Generic Packaging
3rd Party Documentation
or Cabling
Custom Asset Tagging and
Reporting
MAC Address Reporting
System Configuration Reporting
Custom EDI OR XML Reporting
CAIS Benefits
• Increases your profit
• Lowers your costs
• Extends your geographical reach
• Grants you immediate
access to Cisco hardware
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Drop ship fully integrated
CPE to your customers
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Frees up your technical staff
Helps you capture new business
Tech Data Confidential
What Is
Capabilities
Cisco Advanced
Integration Services
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Tech Data Confidential
Sample Customer
Configurations and
Testimonials
Sample Customer
Configurations/Rollouts
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6,500 unit server rollout over 3
months for nationwide retail
pharmacy after purchase of
competing chain
• Hardware inserts
• Software installation
• Backplane swap
• Asset tagging/reporting
• Installation coordination with reseller
to meet store opening deadlines
with 48 hour or less notice
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Tech Data Confidential
Sample Customer
Configurations/Rollouts
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10,000+ unit router/switch rollout over 2 years for nationwide telco service provider for 10,000 unique Federal Gov’t
installation sites
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Specified revision IOS load
Asset tag/Mac
address labeling
• Reporting
• Coordination with service
provider for wiring closet installs
• Second phase deal won for
10,000+ additional units
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Tech Data Confidential
Sample Customer
Configurations/Rollouts
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Secure server configuration and installation for major
financial institution expansion with 20+ different FABs
shipping to newly acquired banks/approx 300 units per month
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Private VPN and host
server provided
for imaging
• Hardware inserts/
BIOS settings
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Firmware upgrades/
downgrades
• Imaging/OS installation
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Tech Data Confidential
Sample Customer
Configurations/Rollouts
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Complete rack solutions palletized and shipped to
large healthcare providers via special carrier
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End user provided rack diagrams of which
component went into each slot
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Reseller provided specific cabling
in specific lengths color coded to
meet end user specs
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Multiple components and storage
accessories added to solution
Tech Data Confidential
Sample Customer
Configurations/Rollouts
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IPT Call Manager Servers and phones configured for
nationwide auto dealerships on behalf of reseller
Reseller has employee on site to work through FABs
with Tech Data Custom Engineering team
Hardware inserts/
asset tagging/reporting
Firmware upgrade/downgrade
BIOS settings
Imaging/OS
Servers interconnected for
additional configuration
and testing
Tech Data Confidential
Customer Testimonials
Headlines:
• Cisco Partner Leverages
Tech Data’s Integration Services
and Saves Money, Time
and Resources
• Reseller Sees Higher Margins after
Customer testimonials,
contact information,
pricing and much
more can be found at
www.techdata.com/integration
Using Tech Data’s Integration Services
• End-to-End Project Management Makes Complex Server
Builds ‘Plug n Play’ for Healthcare Solutions Provider
• Education Reseller Wins Business With Tech Data’s
Imaging Workshop
• Solutions Provider Meets Strict SLAs; Saves Time,
Money and Talent in Process
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Tech Data Confidential
Integration Center
Integration Center
EFFICIENT
COMPETITIVE
CONSISTENT
ACCURATE
For more information contact your sales team or dial
1-800-237-8931 ext 66123
Or visit
www.techdata.com/integration
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Tech Data Confidential
Q&A
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Tech Data Confidential
Additional Tech Data Services
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Tech Data Confidential
The Solutions Center
Close Deals And Win New Business
• 6,000 square foot IT solutions lab
• More than $5M in IT products
• More than 120
manufacturers and
software publishers
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Solution demos
Proof-of-concept
Technology seminars
Testing
Training
The Solution Center hosts approximately 300 visitors each month!
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Tech Data Confidential
TDEducation 1-800-237-8931 x 75002
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Training roadmaps provided by subject matter
experts – get the right training!
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Access to multiple training vendors from a single
source – training where & when you need it!
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No minimum requirements or contracts
Use your TD credit terms for training purchases
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Strategic relationships with 40+ training organizations
Over 150 locations to support you
Pre-negotiated discounted rates – get your training
at the right price!
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We’ll help you find your way through the certification
and authorization mazes and save you time!
Most training providers require customers to prepay for
classes
Extend your annual budget with pre-paid training
accounts
Tech Data Confidential
TDOnCall
TDOnCall partners you with
nationally known service
providers who are dedicated
to helping you accomplish
more without impacting your
operating budget. Take
advantage of quality call
center services to provide
your customers with the
technical assistance they
need–as fast as they need it.
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Tech Data Confidential
TDOnCall 1 – 800 – 237 – 8931 x 64257
Help Desk
Replacement Parts
Installation and Repair
Asset Disposal
Staff Augmentation
Extended Warranty and
Maintenance Agreements
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Tech Data Confidential
• Provide your customers
the option of 24-hour or
business-hours-only
experienced help desk
support for leading
hardware and software
solutions
• Ideal for SMBs with little or
no technical staff!
TDOnCall
Help Desk
• Comprehensive repair, refur-
Replacement Parts
• TDOnCall Parts Wizard allows
Installation and Repair
Asset Disposal
Staff Augmentation
Extended Warranty and
Maintenance Agreements
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Tech Data Confidential
bishing and exchange services
you to quickly identify and purchase new & refurbished parts
for the most popular printer
brands, as well as hard-to-find
replacement parts for specialty
and out-of-production products
• 100% guaranteed, covered by a
90-day warranty and backed by
free, 24/7 technical support
TDOnCall
Help Desk
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Whether you’re handling a
simple job or undertaking a
major IT project, TDOnCall has
the expertise and project
management capabilities
necessary to install and deploy
solutions on a national scale
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Free up your technicians and
systems engineers to focus on
more profitable work for your
business while TDOnCall
handles the more routine
installation and repair services
Replacement Parts
Installation and Repair
Asset Disposal
Staff Augmentation
Extended Warranty and
Maintenance Agreements
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Tech Data Confidential
TDOnCall
Help Desk
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Regulations on proper disposal
vary—Protect yourself and your
customers from potential
liability with asset disposal
services from TDOnCall
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Attach high-margin asset
disposal services to new
product sales or leverage
programs for large technology
refreshes to discard end-of-life
hardware in a secure and
environmentally friendly manner
Replacement Parts
Installation and Repair
Asset Disposal
Staff Augmentation
Extended Warranty and
Maintenance Agreements
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Tech Data Confidential
TDOnCall
Help Desk
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Engage top IT talent when you
need to support large or
complex deployments
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Gives you access to more than
150,000 qualified consultants
with the skills you need
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You don’t have to turn down
business if a customer needs
services outside your local
geography or support for a
specialized technology
Replacement Parts
Installation and Repair
Asset Disposal
Staff Augmentation
Extended Warranty and
Maintenance Agreements
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Tech Data Confidential
TDOnCall
Help Desk
Replacement Parts
Installation and Repair
Asset Disposal
Staff Augmentation
Extended Warranty and
Maintenance Agreements
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Tech Data Confidential
• Offer post-warranty
assurances and enhance
your revenue with point-ofsale extended-service
contracts and postwarranty maintenance
agreements available
through TDOnCall
Contact Information
TDOnCall Hotline: x64257
• [email protected]
• http://www.tdoncall.com
Education Hotline: x75002
• [email protected]
• http://www.tdeducation.com
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Tech Data Confidential
Q&A
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Tech Data Confidential
The Difference
In Distribution